About Impress

Impress by Quadient is a cloud-based multi-channel mail management solution designed to automate the entire mail management process with intelligent barcodes and centralized document management. Impress can easily filter, group, and combine statements, EOBs, invoices, purchase orders, and other mail deliverables designed for delivery via email or other channels.

Impress is designed to centralize all mail communication for outsourced delivery or e-delivery. Impress secures sensitive communication by adding unique barcodes to each document, ensuring customers only receive their documents.


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7 Reviews of Impress

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(3)

3

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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July 2021

Cameron from BEN Group

Company Size: 201-500 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

If you have Impress Automate, you have no accounting burden and you can breathe a sigh of relief!

Almost all the essential things you need for your accounting transactions are in one platform.. And the convenience of having easy access to it is priceless.

Pros

This software makes my daily accounting work very easy. I love the ability to manage our invoices in use while controlling the expenses of our business. Good solution for billing and maintenance of basic accounts. I also liked that it has good mobile compatibility which helps get things done quickly and easily. Impress Automate handles every aspect of my company's finances. This product makes it easy for you to create estimates and invoices, capture invoices and expenses, and monitor business health. The multi-user feature allows the business to track expenses and movement of funds between departments and business teams. I use this product to get rid of my accounting burden and it does not let me down, it is a solution for me.

Cons

I did not encounter any aspect that I did not like, I am very satisfied with the service I received.

December 2020

Richard from Equipment & Controls, Inc.

Company Size: 201-500 employees

Industry: Industrial Automation

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2020

Great Solution

We mostly use this in our AP group to mail certain invoices. Also used throughout our general office mailings too.

Pros

The process of integration was very straightforward once we got out IT group and the integration team at Quadient on the same page. It is a big time saver for us to have this system in place. Our AP group has much more time available to them now.

Cons

I don't think there are any 'cons' that we can immediately identify. We are happy so far.

December 2020

Rosie from 1-800 Radiator & AC

Company Size: 51-200 employees

Industry: Wholesale

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

December 2020

Has potential

Like I mentioned above, I still have not been able to use the service that I'm being billed for monthly. I have had to run the contracted service along with machine rentals because I still have to do it myself in office. I believe the service has potential I just haven't experienced it yet.

Pros

The ability to queue up large number of prints and be able to track it.

Cons

I have had the service for over 2 months now and we have not been able to get help to setup our normal statements run that we send out monthly to our customers. It appears the setup and membership team were motivated to have us sign up however the after service has been poor.

Reasons for Choosing Impress

We were already working with the company renting machines.

Reasons for Switching to Impress

Wanted to out source the stuffing and mailing portion of our monthly statement runs.

Response from Quadient

Replied January 2021

Rosie, we're so sorry you've encountered issues with your monthly statement setup. We want to make this right for you. Tracy, our Customer Success Manager, will reach out to you right away. - The Quadient Team

May 2021

Troy from HealthPartners

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

May 2021

Useful but at Times Frustrating

Overall my experience is ok as it does a lot of processing, both in terms of what's done (information taken off cover pages, barcodes added for stuffing), and how many files it processes.

Pros

This is useful for file/document processing, including adding and removing content on pages, but also combining files as well.

Cons

Older versions used to have a 'Quality Tool' in which you could give an input file and see how it's processed and why, but it seems to have been removed from the latest version of Impress Automate (v1.2).

December 2020

Jessica from Florida solution services

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Very “impress”ed

Great overall

Pros

I really like the way that this program operates in general. Really gets done everything I need very easily. It’s very simple to understand how to change the documents around if necessary. I also love how undeliverable addresses are removed and it saves my company money on postage and supplies.

Cons

How long it took to get it going and also the battle I had to fight in order to get training on how to use it, but now since we are over that hill everything is fine so far

December 2020

Marsha from Frontier Cooperative

Company Size: 201-500 employees

Industry: Farming

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2020

The set up process is grueling. Only start this project when you have a lot of time to commit to it.

So far, all of our questions have been addressed. I think we are over the hump and things will improve from here on out. The staff is very knowledgeable and professional.

Pros

I like they automation so we have less people involved in multiple page mailings. I like that the mailing addresses are verified prior to mailing and that we can save money on the bulk mailing rates.

Cons

It is COMPLICATED. The person in our office in charge of setting it up had used it before so thankfully had a good idea of how everything was supposed to work. We still experienced hiccups along the way. If I had been trying to do this myself, I honestly wonder if the project would have been completed.

Reasons for Choosing Impress

My employee had prior experience with this product .

December 2020

Julie from Adam's Pest Control

Company Size: 51-200 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

Impress Automate

Pros

We appreciate how this software has take a job that took 3+ days to complete by multiple people, down to 1, in 1/2 a day! Brillant!

Cons

The initial design process took a little longer than I expected, but after using and coming back to the drawing board, its perfect!