# Kipsu Software Reviews, Demo & Pricing - 2026 > Review of Kipsu Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-communications-mngt/kipsu-profile --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Kipsu Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Kipsu 2026: Benefits, Features & Pricing Wondering if Kipsu is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Kipsu 4.7 [(3)](https://www.softwareadvice.com/customer-communications-mngt/kipsu-profile/#reviews) Pricing Pricing available upon request ### About Kipsu Kipsu is a cloud-based live chat solution, which helps educational institutions, airport operators and businesses in the retail and hospitality sectors streamline communication with customers via SMS, in-app messages and over-the-top (OTT) messengers, among other channels. Professionals can gain insights into average response time, staff performance, number of sent messages and total conversations on a centralized dashboard. Key features of Kipsu include reporting, notifications, internal team communication, HIPAA compliance and third-party integration. Shopping centers can maintain a record of common requests and answer clients' queries in real-time. Additionally, airport operators can communicate with customers in cases such as wayfinding, maintenance, feedback, accessibility requests and more. Kipsu offers mobile applications for Android and iOS devices, which help professionals send messages and receive alerts about overdue responses or assigned conversations. Pricing is available on request and support is extended via phone, email, FAQs and other online measures. Wondering if Kipsu is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Kipsu User Interface ## Popular Kipsu Alternatives Main Product Kipsu 4.7 [(3)](https://www.softwareadvice.com/customer-communications-mngt/kipsu-profile/#reviews) Ratings Breakdown - 4.33Ease of use - 4.33Value for money - 4.33Customer support - 4.67Functionality Pricing Available upon request Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16375)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24119)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price ## Kipsu Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Kipsu Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Kipsu Activity Dashboard API Communication Management Compliance Management Mobile Access On-Demand Communications Proactive Chat Real-time Consumer-facing Chat Real-Time Notifications Reporting/Analytics Reporting & Statistics Third-Party Integrations ## Kipsu User Reviews Overall Rating 4.7 Ratings Breakdown 5 67% 4 33% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.3 Customer support 4.3 Functionality 4.7 Have you used Kipsu and would like to share your experience with others? EW Ella W. Verified reviewer Retail 10000+ employees Used daily for less than 2 years Review source Reviewed June 2022 Great Kipsu Experience 5 This is a super quick and easy way to be in contact with customer who cannot access the Guest Services kiosk for feedback. It also lets us know what is going on around the mall (if washrooms are unclean or if there is a customer altercation) when customer chat with us and report it. Makes our security team's job easier too! Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: Quick Replies are a lifesaver when customers are texting quickly. Being able to block certain numbers prevents harassment in the workplace. Statistics, leaderboards, and analytics create friendly competition. Cons: Sometimes our team would get a "connection not secure" error which made it extremely difficult to access Kipsu. Their customer service was very helpful, but took days to solve the problem. Our team is still unsure what happened. Read More KS Katja S. Verified reviewer Hospitality 51-200 employees Used daily for less than 2 years Review source Reviewed October 2022 Best app for consumer correspondence! 5 Kipsu is extremely useful and helpful in the call center, where we deal with guests from over 10 different properties, as well as residents at our various locations. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: This app makes it very easy to correspond with consumers on a daily basis. I also love the "Note" feature and that Kipsu lets us know when one of our team members is currently typing or responding to a message. Cons: I wish there were ways to block a guest, specifically spam or bot texters. Sometimes there is also a lag or no notification for a text that comes in. Other times, we don't get the notice that someone else is currently typing and two people end up reply to a guest at the same time. Read More RR Ryan R. Verified reviewer Political Organization 2-10 employees Used weekly for less than 12 months Review source Reviewed November 2022 Not my Favourite 4 Negative, in our industry people are often angry and with texting us as an option, they become "keyboard warriors". Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: I like the fact that it updates live, i.e. when I am typing a response my colleague(s) can see it. Cons: I do not like that it is somewhat confusing to use. We were taught to archive conversations as soon as they were responded to but this isn't very efficient. Some messages that we choose not to respond to have us left with many notifications to respond anyways and I do not like how new messages appear (looks cluttered). Read More Showing 1 - 3 of 3 Reviews ## Kipsu Popular Comparisons [WhatsApp vs Kipsu](https://www.softwareadvice.com/customer-communications-mngt/kipsu-profile/vs/whatsapp/) ## Other Top Recommended Customer Communications Management Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (526) Recently recommended **47** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **7** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16375) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Kipsu with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice