# LiveAgent Software Reviews, Demo & Pricing - 2026 > Review of LiveAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-communications-mngt/liveagent-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / LiveAgent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/liveagent-profile/alternatives/) # LiveAgent 2026: Benefits, Features & Pricing Wondering if LiveAgent is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview LiveAgent 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Pricing Starting at $15.00 per month ### About LiveAgent LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed. Wondering if LiveAgent is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## LiveAgent User Interface ## Popular LiveAgent Alternatives Main Product LiveAgent 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3439)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) 4.6 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.40Value for money - 4.53Customer support - 4.42Functionality Pricing Starting at $29.00 per month Get Price ## LiveAgent Pros and Cons We analyzed 1,787 verified reviews for LiveAgent to find out what actual users really think. Select to learn more Centralized Customer Service Management LiveAgent streamlines customer support by centralizing communication across channels, automating tasks, and providing tools for efficient complaint handling. Multi-language support, real-time responses, and comprehensive reporting help teams build stronger customer relationships and improve satisfaction. Real-Time Chat For Engagement LiveAgent's live chat feature enables instant, personalized support and quick issue resolution. Integration with other channels and tools like chat routing, auto-replies, and mobile access help teams respond rapidly, boost customer satisfaction, and manage inquiries efficiently. Cost-Effective Support Solution LiveAgent offers flexible pricing plans and a strong value-to-cost ratio, making it accessible for businesses of all sizes. Users appreciate the affordable subscriptions, free trial, and comprehensive features that reduce the need for multiple products and save on support costs. Email Workflow And Usability Issues Managing emails in LiveAgent can be confusing due to cluttered threads, limited search options, and inconsistent notifications. Spam filtering and alias support are lacking, and bulk actions or formatting issues often slow down daily email operations. Telephony Integration Challenges Setting up and managing calls in LiveAgent can be difficult, with users facing issues integrating phone lines, missing features like call hold or transfer, and unreliable notifications. Mobile support and VOIP compatibility are also limited, impacting overall call handling. Limited And Confusing Reporting Tools LiveAgent's reporting features are often described as basic and hard to customize. Users struggle with unclear data exports, lack of detailed insights, and confusing dashboards, making it challenging to analyze performance or track user activity effectively. ## LiveAgent Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Small $15.00 per user, per month Plan includes: - Advanced Reporting - API and Integrations - Customer Portal and Forum - Customer Service - Rules and Time Rules - Unlimited Email Addresses - Unlimited Ticket History - White Glove Setup Medium $29.00 per user, per month Plan includes: - Audit Log - Chat Satisfaction Surveys - Feedback Management - Proactive Chat Invitations - Real Time Visitors Monitor - Social Networking - Time Tracking - Unlimited Chart Buttons Large $49.00 per user, per month Plan includes: - All Started Services From Previous Packages Are Free in This Package - Call Center Support - Call Routing and Transfers - Hardware IP Phone - IVR - Unlimited Call Recordings - Video Call Enterprise $69.00 per user, per month Plan includes: - All features from the Large plan - Dedicated key account manager - Priority support - Assisted Whatsapp integration - Custom billing setup - Scheduled release management - Service review call and reports - Up to 40 custom roles - Multileveled knowledge base - Assisted channels integration Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## LiveAgent Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of LiveAgent Access Controls/Permissions Account Management Activity Dashboard Activity Tracking Agent Interface AI/Machine Learning Alerts/Escalation Alerts/Notifications Analytics API Archiving & Retention Assignment Management Audit Trail Automated Attendant Automated Responses Automated Routing Automatic Call Distribution Batch Communications Blended Call Center Callback Scheduling Call Center Integration Call Center Management Caller ID Call Logging Call Monitoring Call Recording Call Reporting Call Routing Call Scripting Call Tracking Call Tracking Metrics Call Transfer Campaign Management Case Management Catalog Management Change Management Chatbot Client Management Client Portal CMDB Collaboration Tools Commenting/Notes Communication Management Computer Telephony Integration Conferencing Configurable Workflow Contact Database Contact Management Content Management Corrective and Preventive Actions (CAPA) CRM Customer Communication Customer Complaint Tracking Customer Database Customer Data Management Customer Engagement Customer Experience Management Customer History Customer Management Customer Portal Customer Segmentation Customer Service Analytics Customer Social Profiles Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Decision Support Discussions/Forums Document Storage Drag & Drop Email Alerts Email Distribution Email Management Email Monitoring Email Templates Email Tracking Employee Activity Monitoring Engagement Tracking Event Triggered Actions Feedback Management File Management File Transfer For Cloud Phone Systems For iPad Devices Forms Management For Startups Full Text Search Gamification Geotargeting Help Desk Management Inbound Call Center Inbox Management Incident Management Interaction Tracking Issue Management Issue Tracking IVR Knowledge Base Management Knowledge Management Lead Capture Lead Management Live Chat Macros/Templated Responses Manual Dialer Messaging Mobile App Monitoring Multi-Channel Data Collection Multi-Channel Management Multi-Language Multiple Scripts Multiple User Accounts Multi-User Collaboration Natural Language Processing Negative Feedback Management Offline Form Onboarding On-Demand Recording One-to-One Messaging Online Forums Outbound Call Center PBX Performance Management Performance Metrics Personalization Phone Key Input Prioritization Proactive Chat Problem Management Procurement Management Progress Tracking Quality Assurance Quality Management Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Recording Reminders Remote Access/Control Remote Support Reporting/Analytics Reporting & Statistics Retention Tracking Role-Based Permissions Routing Rules-Based Workflow Screen Sharing Search Search/Filter Segmentation Self Service Portal Service Level Agreement (SLA) Management Shared Inboxes Single Sign On Social Media Integration Social Media Monitoring Softphone SSL Security Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Task Automation Task Management Task Progress Tracking Template Management Templates Text Editing Text to Speech Ticket Management Two-Way Audio & Video Unified Communications Usage Tracking/Analytics Video Chat Video Conferencing Video Support Voice Customization Voice Mail ## LiveAgent Integrations WordPress Integration rated 5.0 from 12 reviews Gmail Integration rated 4.9 from 11 reviews Slack Integration rated 4.4 from 11 reviews Shift4Shop Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review ProjectManager Integration rated undefined from -1 review See all 106 integrations ## LiveAgent User Reviews Overall Rating 4.7 Ratings Breakdown 5 71% 4 26% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.6 Adarsh S. Verified reviewer Information Technology and Services 501-1000 employees Used daily for less than 6 months Reviewed April 2026 Good all in one support tool 4 Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts Cons: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. Read More RM Robert M. Verified reviewer Telecommunications 2-10 employees Used daily for less than 12 months Reviewed April 2026 High-value support tool with a few formatting hurdles 5 Overall, LiveAgent has been a highly cost-effective solution for our team. It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: It offers a robust set of tools at a fraction of the cost of its competitors. Good value for Money and fast return on investment. Cons: The difficulty in modifying existing tables once they have been inserted into a reply. The lack of native table editing functionality within the ticket response interface. Reasons for switching to LiveAgent The primary driver for the switch was the unmatched price-to-performance ratio. We were looking for a robust, enterprise-level ticketing system that didn't come with a 'big tech' price tag. LiveAgent provided all the essential automation and reporting tools we needed at a fraction of the cost of our previous provider. Read More NL Nancy L. Verified reviewer Information Technology and Services Self-Employed Used daily for more than 2 years Review source Reviewed February 2026 Works well on our site. 5 Overall a good experience with LiveAgent. Especially for the way we use it. We have only had a positive experience. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: LiveAgent is till a great software. I have it on my site and it works well for clients to use. It integrates very easily with out site and fits our needs. Cons: There really are not any cons with LiveAgent as we have not had any issues. It does exactly what we need. Read More FM Francesco M. Verified reviewer Consumer Electronics 2-10 employees Used daily for more than 2 years Reviewed April 2026 14 Years with LiveAgent: A Reliable and Continuously Evolving Support Platform 5 We have been LiveAgent customers since 2012, back when the platform was also available as a self-hosted PHP script. Over the years, we’ve seen the product evolve significantly while maintaining a strong focus on usability and reliability. We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution. Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features such as the IVR system offered by LiveAgent. This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Intuitive and user-friendly interface Wide range of features and deep customization options High platform stability and reliability Continuous improvements and frequent updates Seamless integration of advanced tools like IVR Cons: It’s honestly difficult to point out real downsides. Over 14 years of use, LiveAgent has consistently released updates and improvements that have addressed virtually all issues. Any minor limitations tend to be resolved very quickly. Read More SG Shivbhadrasinh G. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Reviewed April 2026 Solid Helpdesk That Keeps Our Ecommerce Support Running Smoothly 5 We're an ecommerce agency, so our support team deals with everything from pre-sales questions to technical troubleshooting on a daily basis. LiveAgent has been our go-to helpdesk for managing all of this. Setting it up was straightforward, and new team members pick it up quickly without much training. Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks. It's not perfect, but it does what it promises reliably. For a team our size, it hits the sweet spot between having enough features and not being overly complicated. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: LiveAgent brings all our communication channels together in one place. Whether a customer reaches out via email, live chat, phone, or social media, everything lands in a single inbox. This has made a huge difference for our ecommerce support team. The live chat widget is really fast and doesn't slow down our websites, which matters a lot when you're running online stores where every second of load time counts. We also love how the ticketing system handles routing, SLAs, and department assignments automatically. It saves us a lot of manual effort. For what you pay, the feature set is genuinely impressive. Automation rules for tagging and ticket assignment have helped us scale without needing to hire additional agents right away. Cons: The reporting section feels limited when you're managing support for multiple clients. We'd like more flexibility with custom dashboards and detailed metrics per account. The interface works fine but looks a bit outdated compared to newer tools on the market. During big sale events when ticket volume spikes, we've noticed some slight delays in loading. Also, the integrations with ecommerce platforms like Magento and Shopify are fairly basic. We'd appreciate deeper native connections that go beyond simple plugins. Read More MA Marykate A. Verified reviewer Computer Hardware 201-500 employees Used monthly for less than 12 months Reviewed April 2026 Ease of Use 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: LiveAgent makes customer support refreshingly simple and efficient. From the moment we started using LiveAgent, I was impressed by how intuitive the platform feels. The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication channels from one unified inbox. Setting it up was straightforward, and our team was up and running quickly without needing extensive training. New agents can get comfortable with the system in no time thanks to its logical layout and user-friendly design. No more switching between different tools or digging through cluttered menus — everything flows naturally, which has noticeably boosted our team's productivity and response times. What I love most is how effortless it is to manage customer conversations. The ticketing system is simple yet powerful, making it easy to prioritize, tag, and resolve issues without any hassle. The live chat feature integrates seamlessly and feels fast and responsive for both agents and customers. Overall, LiveAgent strikes an excellent balance between being feature-rich and genuinely easy to use. If you're looking for a help desk solution that doesn't come with a steep learning curve, this is a fantastic choice. Highly recommended for teams that want powerful tools without the complexity. Cons: While LiveAgent is generally considered user-friendly once you're familiar with it, many users point out a noticeable learning curve — particularly during initial setup and when using advanced features. The platform has a lot of features and options packed in, which can make the interface feel overwhelming or slightly cluttered at first. New agents or non-technical teams often need some time (and sometimes training) to fully understand where everything is and how to configure things like automation rules, workflows, or custom ticket setups effectively. Read More VR Verified Reviewer Computer & Network Security 51-200 employees Used weekly for less than 12 months Reviewed April 2026 Very helpful tool for managing customer support easily 5 My overall experience with LiveAgent is very good. It has really helped me manage all customer communication in a better way. Now everything is in one system so work becomes more organized and less stressful. I can reply faster and keep track of all tickets properly. After using it for some time I found it very easy and comfortable to work with. It has improved my efficiency and made customer handling much smoother Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I liked most about LiveAgent is that everything comes in one place, which makes my work much easier. Before using it, I had to check emails chats and other platforms separately and it was quite confusing. But now everything is properly organized so I do not miss any customer message. The live chat feature is very useful because I can reply quickly and customers feel more satisfied. The ticket system is also very Good because it helps track each query clearly. I also liked that it supports multiple channels and is flexible according to our needs. Cons: One thing I did not like much is that in the beginning it was a little difficult to understand all the features. There are many options so it takes some time to get used to it. Read More VR Verified Reviewer Accounting 51-200 employees Used weekly for less than 12 months Reviewed April 2026 Good Tool for Daily Customer Support 5 My overall experience with LiveAgent is very good. It really helps me manage all customer messages in one place, so I do not miss anything. Before it was confusing with emails and chats but now everything is organized. It makes my work easier and I can reply faster. I feel more relaxed because I know all tickets are tracked properly. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The best thing I like is the ticket system. It keeps all customer queries in order and easy to handle. Live chat is also very helpful because I can give quick replies to customers. It improves my productivity and saves time. Also it is easy to use once you understand it. Cons: One thing I do not like is limited customization. I want more options to change colors or design to match my website. Also in the beginning it was little confusing to understand all features. But after some time it becomes okay. Read More Cole W. Verified reviewer Utilities 10000+ employees Used monthly for more than 2 years Reviewed April 2026 Budget Friendly Social Media Responding Tool 4 The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for our Customer Service team to manage responses too. Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: Value for money. LiveAgent is an easy to use tool, for responding too social media complaints. Interface is fairly easy, as well as it's connecting ability. Cons: The actual chat ability is great, however note that LiveAgent is a jack of all trades as a tool and master of none. This means the interface can be a bit clunky at times and the reporting is limited. Read More VR Verified Reviewer Accounting 51-200 employees Used weekly for less than 12 months Reviewed April 2026 Quick and Helpful Support Made Simple 5 Using live chat in our business has really improved our customer support. It saves us a lot of time and helps us give quick and smooth support. At the same time we can talk to customers in a friendly and caring way so they feel valued. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Since all our communication is in one place our team can reply faster and work better. LiveAgent makes it very easy to chat with customers in real time and solve their problems quickly. The canned responses are very useful especially during busy hours. Cons: I have been using LiveAgent for many years, and it meets all my needs. I honestly do not have anything to dislike about it. Read More Showing 1 - 10 of 1787 Reviews [See All Reviews](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) ## LiveAgent Popular Comparisons [Salesforce Sales Cloud vs LiveAgent](https://www.softwareadvice.com/compare/2764-Salesforce/vs/109980-liveagent/)[Zendesk Suite vs LiveAgent](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[LiveChat vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/)[Freshdesk vs LiveAgent](https://www.softwareadvice.com/crm/freshdesk-profile/vs/liveagent/)[HelpDesk vs LiveAgent](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/liveagent/)[Tidio vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/tidio-chat/)[Intercom vs LiveAgent](https://www.softwareadvice.com/crm/intercom-profile/vs/liveagent/)[Zoho Desk vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/zoho-desk/)[Salesforce Service Cloud vs LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/vs/service-cloud/)[Gladly vs LiveAgent](https://www.softwareadvice.com/call-center/gladly-profile/vs/liveagent/)[JustCall vs LiveAgent](https://www.softwareadvice.com/call-center/justcall-profile/vs/liveagent/)[HubSpot Service Hub vs LiveAgent](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/liveagent/)[Sobot vs LiveAgent](https://www.softwareadvice.com/compare/109980-liveagent/vs/524506-Sobot/) [Compare All Alternatives](https://www.softwareadvice.com/crm/liveagent-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24118) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16374) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4462) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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