--- title: "Pipedrive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pipedrive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pipedrive is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-communications-mngt/pipedrive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) / Pipedrive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/pipedrive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/pipedrive-profile/alternatives/) # Pipedrive User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,058 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,961 reviews (64%) - 4 stars: 894 reviews (29%) - 3 stars: 139 reviews (5%) - 2 stars: 35 reviews (1%) - 1 star: 29 reviews (1%) ### Most mentioned pros - Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system. - As a result, we've been able to manage leads more efficiently and keep deals moving forward without relying on spreadsheets or manual tracking. - really like that it offers an easy interface with customizable pipelines, fast onboarding, good reporting tools, mobile accessibility, and seamless integration with email and calendar. ### Most mentioned cons - One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows. - Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years. - What is concerning is that if this situation was caused by a system bug or internal mistake, it apparently went unnoticed for months until we encountered an email issue and contacted support. ## Pipedrive customer reviews Showing reviews 1-25 of 3,058 (page 1). ### My Top CRM — Intuitive, Powerful, and Built for Real-World Sales - Overall rating: 5/5 - Reviewer: Brett B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Pipedrive has been excellent. I've used the platform for many years across my Lead Gen company, sales and sales consulting, business development, opportunity management, and customer relationship management, and it has consistently been reliable, intuitive, and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using Pipedrive for many years, and it remains one of my favorite CRM platforms. What I appreciate most is how intuitive and easy it is to use. Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs. The platform is flexible, powerful, and incredibly user friendly. I can quickly see where every opportunity stands, what needs attention, and what my next action should be. It strikes an excellent balance between simplicity and functionality, which is one of the main reasons I've continued using it for so many years. #### Cons There honestly isn't much I dislike about Pipedrive. If I had to identify one area for improvement, it would be continuing to expand its AI capabilities, automation, and deeper intelligence around sales opportunities and next best actions. That said, the platform has consistently evolved over the years, and I've been very pleased with the updates and improvements. #### Reasons for choosing Pipedrive The clean user interface, and the opportunity management. #### Reasons for switching to Pipedrive I made the switch because I was looking for a CRM that was more intuitive, easier to use, and better with how I actually manage sales opportunities and customer relationships. Pipedrive's visual pipeline stood out to me because it made it easy to see exactly where every opportunity was, what needed attention, and what action to take next. #### Vendor response Hi Brett, Thank you for your detailed feedback and for being a long-time Pipedrive customer! We're thrilled to hear that Pipedrive's intuitive interface, visual pipeline, and opportunity management tools have continued to support your sales processes over the years. It's great to know that the platform helps you stay organized, manage follow-ups, and focus on the actions that matter most without unnecessary complexity. We also appreciate your feedback around AI, automation, and sales intelligence. We're continuously evolving Pipedrive, and insights like yours help us understand where we can continue to add more value. Thank you for your continued trust in Pipedrive and for sharing your experience! Best regards, Pipedrive Team Replied July 2026 --- ### Value for money - Overall rating: 4/5 - Reviewer: Kavit S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered For a small business like us, it works well without much of complexities, it does have the flexibility to use the tool. Would love to see some of the automations to generate leads using the tool itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Pipedrive's user interface is very easy to use without complexities. We started using it for CRM and work management but later resiled that it is good for CRM but not work management. We still use it for CRM. #### Cons Its capabilities with email campaign are limited. It could do a better job with email campaign and automations to make leads work like magic. #### Reasons for choosing Pipedrive It's easy to use and does feel expensive for what it does. Overall a good tool for small businesses. #### Vendor response Hi Kavit, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and a good fit for your CRM needs as a small business. It’s great that the platform provides the flexibility and simplicity your team was looking for. We also appreciate your feedback regarding work management, email campaigns, and automation capabilities. Your suggestions around stronger lead generation and more advanced automation features are valuable and have been shared with our team as we continue improving the platform. Best regards, Pipedrive Team Replied May 2026 --- ### Continuing to use Pipedrive - a great CRM for small businesses - Overall rating: 4/5 - Reviewer: Jess W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like the tool, we use it well, and assign tasks to team members. It’s a good way to simply keep track of customer follow ups, BUT, in the free version the sync with mailchimp could be better. I suppose that’s why you pay for the upgrade version! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s easy to make bespoke pipelines and customize this with your business and desired tracking needs. #### Cons The integration with mailchimp wasn’t as intuitive as I’d hoped. While we use this, it wasn’t hugely clear that the data had moved across. --- ### Campaign emailing is extremely misleading - Overall rating: 2/5 - Reviewer: Mark F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Not happy. I feel I was duped into a product that routed all their email marketing campaign features with zero mention (even fine print), that they can (and will) require you to obtain consent from every one of your contacts before sending me an email campaign to one. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Customer support is responsive. The UI is confusing at first but ultimately is actually pretty good with a few days of using it. #### Cons Signed up for the Campaigns email feature and spent a month building my CRM around it. Because of how 25 contacts were sourced, Pipedrive locked double opt-in across my entire account, blocking campaigns to all ~560 of my contacts, including 25-year relationships. My contacts are legitimate, nothing bought or scraped, and I am breaking no laws. US email is opt-out, not opt-in. This is Pipedrive's own internal policy, stricter than the law and not disclosed in their marketing. Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years. Cost me real time, money, and energy. #### Reasons for switching to Pipedrive Because I heard pipedrive was better for me industry and had a better CRM than MailChimp. #### Vendor response Hi Mark, Thanks for sharing your experience. We understand it’s frustrating to invest time in setting up your CRM and campaigns and then run into restrictions that affect your ability to contact your list. Our Campaigns compliance rules are in place to help protect email deliverability and reduce spam complaints. In some cases, we may need to verify consent depending on how contacts were added. We understand this can be especially difficult when working with long-term business contacts, and we’re sorry this wasn’t clearer during your setup. We’ve shared your feedback with our team. If you’d like to discuss this further or need help, please contact our Support team, we’re happy to assist. Best regards, Pipedrive Team Replied June 2026 --- ### Great platform agnostic CRM for small business - Overall rating: 4/5 - Reviewer: Jim P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to scale - have used for multiple clients. Ideal for users who work between multiple platforms ie. google and microsoft. Would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for comprehensive features without an enterprise level pricetag. Ideal for solo or smbs with many integrations. Perfect for mid to late(r) funnel client management. #### Cons Early funnel contact management. Other tools integrate well with the platform though to make the workflow seamless. #### Reasons for choosing Pipedrive Price and features were on point for what I needed. #### Reasons for switching to Pipedrive Copper was more aligned with gmail at the time. #### Vendor response Hi Jim, Thanks for your feedback! We’re glad to hear Pipedrive is a great fit in terms of features and value, especially for SMBs and scaling across multiple clients. It’s great that integrations and flexibility across platforms like Google and Microsoft are supporting your workflow. We also appreciate your insights on funnel management, this kind of feedback is very helpful as we continue to improve. Best regards, Pipedrive Team Replied April 2026 --- ### A 2005 product, 2005 support culture, 2026 prices - Overall rating: 1/5 - Reviewer: Alexander K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Support: Three years, one real dispute, handled badly. Tried to reduce 8 seats before renewal — billed anyway because "deactivate" and "remove" are different actions in Pipedrive, a distinction not communicated in the UI. Agent promised a refund exception in writing if I removed them manually. I did. Refund refused. Promise rewritten after the fact as "assessment only." The Customer Success Manager called my response "frustration." It wasn't. Recommendation: Evaluate alternatives. The product is a generation behind; the company's handling of a routine dispute tells you what the next three years as a customer would look like. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The pipeline view is clean. End of list. Frankly it is pretty dated - no WhatsApp integration, it's very 2005 #### Cons Pipedrive markets itself as AI-native. It isn't. Automation is limited, reporting is thin, the mobile app is dated, integrations are uneven. Attio, Folk, HubSpot and Salesforce Starter are all ahead on the dimensions that matter in 2026. #### Reasons for switching to Pipedrive Ease of use and pricing. Recommendation by marketing team #### Vendor response Hi Alexander, Thank you for taking the time to share such detailed feedback, we’re sorry to hear about your experience and understand your frustration. Regarding billing, Pipedrive operates under a non-refund policy for subscription renewals, and charges apply based on active seats at the time of renewal. We understand this may not align with your expectations in this situation, and we appreciate you sharing your perspective on how this process impacted you. We also thank you for your feedback on product capabilities, AI positioning, automation, reporting, mobile experience, and integrations seriously. These insights are valuable as we continue to evolve and improve the platform. Best regards, Pipedrive Team Replied May 2026 --- ### Highly recommend for service-based businesses. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive has been a huge help in organizing and tracking our leads from first contact through close. It’s streamlined our sales process and improved efficiency. Highly recommend for service-based businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The visual pipeline is easy to use, keeps our team accountable, and ensures no follow-ups are missed. #### Cons There's not much to dislike with this product. Would be great to have it's own crm telephony. It still works well with JustCall. #### Reasons for switching to Pipedrive We needed to move from a generic task-tracking tool to a purpose-built CRM that drives sales efficiency and growth #### Vendor response Hi, Thank you for the review! We’re glad the visual pipeline helps your team stay accountable and never miss follow-ups. It’s great to hear Pipedrive has streamlined your sales process and improved efficiency, and that the JustCall integration is working well for you. Best regards, Pipedrive Team Replied December 2025 --- ### Pipedrive email marketing tool is crap - Overall rating: 1/5 - Reviewer: Mariusz M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I truly do not recommend PipeDrive for email marketing. The platform verifies your company profile multiple times and you never know when they decide to verify you once again. During the verification process you can't proceed with your campaigns. That means you can't plan anything because you never know if they don't block your campaign once again. The verification process can last couple of days. If you for example want to send the campaign during the weekend, and the verification pops up then the soonest date you'll be unblocked is after the weekend. I have the account on their platform for couple of years and still facing issues like this. This is insane and unpredictable. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Reasons for switching to Pipedrive Because PipeDrive was offer "all in one" tool. #### Vendor response Hi Mariusz, Thank you for your feedback — I understand how frustrating these verification interruptions can be, especially when they delay planned campaigns. The process is meant to protect deliverability, but it shouldn’t feel unpredictable. In our Knowledge Base we share how the reviews are triggered, you can check that information here: https://support.pipedrive.com/en/article/campaigns-account-verification#when-will-an-account-review-be-triggered-for-me Our team is actively working on improving this so it’s smoother and less disruptive. We really appreciate your patience, and if you’d like, we can review your account to help prevent further issues. Best regards, Pipedrive Team Replied November 2025 --- ### Easy to navigate CRM - Overall rating: 4/5 - Reviewer: Hayley A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the separation between leads and deals. The swim lane layout for deals is easy to track and gives great visibility. #### Cons The email integration has never quite worked how I’ve needed it to and I had issues with deliverability #### Reasons for switching to Pipedrive Unhappy with active campaign lead management capabilities #### Vendor response Hi Hayley, Thanks for your feedback! We’re glad to hear you like the separation between leads and deals, and that the swim lane layout makes deal tracking easier and provides strong visibility across your pipeline. We also appreciate your feedback regarding the email integration and deliverability issues. Insights like these are valuable as we continue improving the email experience and overall platform reliability. Best regards, Pipedrive Team Replied May 2026 --- ### An intuitive, high-impact CRM that keeps our sales team focused and efficient - Overall rating: 5/5 - Reviewer: Marquita V. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Pipedrive has been a game-changer for our sales process. It strikes an excellent balance between being feature-rich enough to manage complex workflows and simple enough to adopt quickly across the team. It has significantly reduced manual data entry and helped us maintain a much higher level of deal visibility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive’s standout feature is its visual Kanban board, which makes tracking deals across different stages incredibly clear through an intuitive drag-and-drop interface. The platform excels at activity-focused selling, ensuring reps stay on track with automated prompts for the next step in every deal. Additionally, the smart workflow automation is a major time-saver, handling follow-up emails and task creation automatically. The seamless email integration with Outlook and Gmail keeps all communication centralized, while the high level of customization allows for pipeline adjustments without any technical expertise. #### Cons While the interface is clean and user-friendly, the reporting features can feel somewhat limited for highly complex enterprise-level analytics. Additionally, some users may find that the depth of the automated workflows requires a learning curve to set up perfectly for intricate sales processes. #### Vendor response Hi Marquita, Thank you for your detailed feedback! We're delighted to hear that Pipedrive's visual pipeline, workflow automation, email integration, and customization have made such a positive impact on your sales process. It's especially rewarding to know the platform has improved deal visibility, reduced manual work, and been easy for your team to adopt. We also appreciate your feedback on reporting and the learning curve for more advanced automations. Insights like yours help us continue improving the platform to better support businesses of all sizes and sales processes. Thank you for choosing Pipedrive and for sharing your experience! Best regards, Pipedrive Team Replied August 2026 --- ### CRM Built for Long Term Use - Overall rating: 4/5 - Reviewer: Josh A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A definitely leap in use cases from the previous CRM I was using. Being able to integrate with my Google Calendar for tasks/events, and entering in a number of custom fields that I can filter by is very useful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools. #### Cons All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails. #### Reasons for choosing Pipedrive Salesforce is too complex for where my business is currently at. It would be too cumbersome to teach to a small business with tools that aren't necessary yet and not worth the price. #### Reasons for switching to Pipedrive PipeDrive is a more robust CRM than LessAnnoying. It allows for much more customization and room for growth. #### Vendor response Thank you for your feedback! Replied November 2024 --- ### Pipedrive Review - Overall rating: 4/5 - Reviewer: Amber S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my team and I like using Pipedrive. I have not had issues with slowness or lagging, which I have faced with other similar products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that Pipedrive can be integrated with other applications as needed. I also like that the layout of their tool is very easy to utilize. They also offer different packages to choose from depending on what you are willing to pay. #### Cons I feel like Pipedrive has limited reporting capabilities. While the dashboard is a great feature, I wish it had more reporting functionality. #### Vendor response Hi Amber, Thanks for your feedback! We’re glad to hear you and your team are enjoying Pipedrive, especially the easy-to-use layout, integrations, and package flexibility. It’s also great to know the platform has been running smoothly and reliably for your team. We also appreciate your feedback on reporting capabilities and dashboard functionality. This is valuable input and has been shared with our team as we continue improving reporting and analytics features. Best regards, Pipedrive Team Replied May 2026 --- ### Best in Class - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Incredible performance for our fundraising teamm. VP level down to cold calling telemarketers- we all have enjoyed huge success due to this partnership. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive offers tremendous benefits, value, campaign management, for a multitude of needs. Our Biz Development department leans heavily on Pipe Drive for sales and fundraising efforts, tracking when leads open emails, look at offering documents and much more. #### Cons It's a little pricey but that's also well earned. Compared to other CRM type platforms Pipedrive is one of the best. #### Vendor response Hi, Thanks so much for your review! We're really glad to hear Pipedrive is helping your team with sales and fundraising, and that features like email tracking and campaign tools are making a big impact. We appreciate your note on pricing and are happy to know the value feels worth it. Thanks again for your support and for sharing your experience! Best regards, Pipedrive Team Replied December 2025 --- ### Good CRM for very small businesses - Overall rating: 4/5 - Reviewer: Javier B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It was great for the period we used it in our startup, once you start getting more complex and need more scalability you need to jump to a more complex CRM #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Its simple to use and easy to navigate Easy to configure if you have a simple sales Process Easy to deploy #### Cons Its very rigid, if you start having complex sales processes and complex enterprise agreeements then you may need to start to jump to another CRM dashboards are not very flexible if you want to mix several objects #### Vendor response Hi Javier, Thank you for your feedback! We’re glad Pipedrive was a great fit for your startup’s early-stage needs. We also appreciate your insights on flexibility and scalability, we’ll keep working to make the platform even stronger as businesses grow. Best regards, Pipedrive Team Replied September 2025 --- ### Pipedrive saves my sales - Overall rating: 5/5 - Reviewer: Nick N. - Verified reviewer: Yes - Industry: Textiles - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive made sales tracking way easier for me, I used to lose deals just cause I forgot to follow up. Now with this thing everything’s in front of me, and I just drag deals from one stage to the next. Super visual, super simple, that’s what I like. #### Cons Only thing is, sometimes it takes a bit long to load when you’ve got too many deals open or switching between pipelines. #### Vendor response Hi Nick, Thanks so much for sharing your experience! We're thrilled to hear that Pipedrive has helped simplify your sales tracking and prevent missed follow-ups, that’s exactly what we aim for. We also appreciate your feedback about loading times when managing a large number of deals. Performance improvements are always on our radar, and insights like yours help us prioritize what matters most to users. Best regards, Pipedrive Team Replied May 2025 --- ### Powerful Insight - Overall rating: 5/5 - Reviewer: Spencer R. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tremendous experience, favourite tool to use by far. The insight option for all emails provides tremendous value in of itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extremely powerful, great insights and tremendous information, allowing you to truly understand which contact is generating the most interest, and connect with them from there. #### Cons UI could use improvement, however the overall experience is a game-changer. #### Vendor response Hi Spencer, Thank you so much for your thoughtful review! We're thrilled to hear that you’re finding the platform powerful and valuable, especially when it comes to gaining insights and identifying high-interest contacts. We appreciate your feedback on the UI. We're continuously working to improve it for an even better user experience. Best regards, Pipedrive Team Replied April 2025 --- ### Great for a Team - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It was all right. I think if I was part of a team, it would have been very useful. i used it as a team of 1 #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive had lots of options and kept a great history of all files emailed to contacts. I found it hard to use. I tried using for at least 2 months on 2 different occasions but just couldn't get into the habit. #### Cons It was tedious to use. I just could not make the habit stick. It seemed like a lot of duplicate entry. #### Vendor response Hello David, Thank you for sharing your experience! We understand that getting into the habit of using a new tool can take time, especially as a solo user. Pipedrive is designed to streamline workflows for both individuals and teams, and we’re always working to improve usability. If you ever decide to give it another try, our support team is happy to assist with tips to make it work better for you! Best regards, Pipedrive Team Replied March 2025 --- ### My experience with pipedrive - Overall rating: 5/5 - Reviewer: Eudoria S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love how integrated everything is - making our customer relationship management much more seamless! #### Cons Perhaps the interface can get a little facelift #### Vendor response Hello Eudoria, We appreciate your feedback! Please don't hesitate to reach out if you'd like to discuss how we can improve the interface. Best regards, Pipedrive Team Replied January 2025 --- ### My feedback on Pipedrive - Overall rating: 4/5 - Reviewer: Ana O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Pipedrive is a simple and efficient CRM. I appreciated its ease of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the visual clarity of Pipedrive. Deal tracking is simple, and the mobile app is very convenient. #### Cons I wish there were more options for customizing reports. Email integration could be improved. #### Vendor response Hello, Ana. We’re thrilled to hear that you find Pipedrive easy to use! We appreciate your feedback on customizing reports and our Email Sync feature. Please don't hesitate to reach out if you'd like to discuss this further. We appreciate your support and hopefully we can make Pipedrive better for you in the future! Kind regards, The Pipedrive Team Replied December 2024 --- ### Sales and Project Management all in one tab - Overall rating: 4/5 - Reviewer: Jimmie G. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Pipedrive to track opportunities, set deadlines for follow-ups and get a thirty thousand foot view of how, when, and from where my leads are generated, signed. Once signed, Pipedrive allows for a Kanban project management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros You can track a lead from opportunity capture all the way project completion. #### Cons To really get the most out of Pipedrive you do need to add-on services. The cost is not too high, just be ready to spend more if you want to do more. #### Vendor response Thank you for your feedback! Replied November 2024 --- ### Pipedrive, your go to… - Overall rating: 4/5 - Reviewer: Brittany H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a marketing enthusiast and collaborator, I reckon Pipedrive is tops for managing leads within my team. Keen to see how this tool evolves as AI takes over the workspace, ay. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This is my go-to lead management tool, mate! Love the visual pipeline design of the program, it's a beaut. #### Cons Well, except maybe it could have a few more customization options. #### Vendor response Hello, Brittany, Thanks for the great review. We’re glad you love the visual pipeline and that Pipedrive is working well for managing leads. We appreciate your suggestion on customization options and will keep it in mind. Stay tuned for our updates, because AI is definitely on our radar! Best regards, Pipedrive Team Replied December 2024 --- ### Pipedrive Review - Overall rating: 4/5 - Reviewer: Chisimdi O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, having readily available information, for the sales team allows quick access to deals in seconds, making the process more efficient and effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy accessibility to information, seamless integrations, and helpful reminders. #### Cons one major drawback for me is the limited customization #### Vendor response Thank you for your feedback! Replied November 2024 --- ### Great software with questionable pricing schemes - Overall rating: 4/5 - Reviewer: Karl H. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Did not use it due to the pricing scheme that they have in use. Did opt for a cheaper option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Easy to use and many possibilities, similarly the UX is good and many additions. #### Cons I think their pricing packages are quite plain stupid. I used Pipedrive before in a large organization and now we have a small start-up with what I wanted to get Pipedrive going. For me it was OK to start with the basic 14 EUR package. However, then I realised that it does not have basic outlook integration and only the next package has it that is 34 EUR per month. That is too much when I am a basic user and just need a basic integration function and lead table. #### Vendor response Thank you for your feedback! Replied November 2024 --- ### Pipedrive - sales management - Overall rating: 4/5 - Reviewer: James W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Very happy and impressed with the value of this software. It has been instrument in providing structure to our sales process and sales team #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use for me and my team. Keeps us on track and engaged. It has become the software solution to that drives our sale meetings. #### Cons I am unsure how this software would scale to an enterprise solution (I have a salesforce background) #### Vendor response James, thank you for sharing your feedback and insights! Replied July 2024 --- ### Excellent CRM for its flexibility, integrations and smart automations. - Overall rating: 5/5 - Reviewer: Jeff C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive makes it simple to record lead discussions, oversee open bargains, and track closed income for the commerce, it's a reasonably direct CRM that works with sales-led organizations. We digitized and overseen all of our client connections through this apparatus, in combination with Zapier, we too dealt with the LinkedIn contact points of interest of the individuals we communicated with, which had been a tremendous time saver. We are presently able to share over the organization the status of all bargains being outlined and arranged inside the organization, this has permitted us to create and oversee more trade, which rises to more income. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's simple to utilize with no bugs, has parts of valuable instruments, simple to tag and collaborate with other group individuals, incredible to form and customize reports. I like its usefulness and UX which implies I'm sparing 30% time on some errands over my ancient CRM (FreshSales), it moreover incorporates a wide extend of integrative. PipeDrive has permitted us to oversee numerous more leads than we seem some time recently, we are moreover able to section our leads and oversee e-mail campaigns based on who has talked to them and around what, it has professionalized our deals endeavors, adaptability and ease of setup has been priceless to us. #### Cons It's kind of befuddling after you get new leads because I think you would like a lead inbox so you'll superior recognize leads and work from there without burrowing through the contacts segment. PipeDrive gets to be inconceivable for coordinating leads and opening an opportunity at a client, but it does exceptionally small for the real organization exertion or work exertion related with checking exploratory orders by a client. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/?page=2) --- Pipedrive Reviews, Pros and Cons - 2026 Software Advice