--- title: "Pipedrive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pipedrive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pipedrive is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-communications-mngt/pipedrive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) / Pipedrive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/pipedrive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/pipedrive-profile/alternatives/) # Pipedrive User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,062 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,964 reviews (64%) - 4 stars: 895 reviews (29%) - 3 stars: 139 reviews (5%) - 2 stars: 35 reviews (1%) - 1 star: 29 reviews (1%) ### Most mentioned pros - Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system. - As a result, we've been able to manage leads more efficiently and keep deals moving forward without relying on spreadsheets or manual tracking. - really like that it offers an easy interface with customizable pipelines, fast onboarding, good reporting tools, mobile accessibility, and seamless integration with email and calendar. ### Most mentioned cons - One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows. - Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years. - What is concerning is that if this situation was caused by a system bug or internal mistake, it apparently went unnoticed for months until we encountered an email issue and contacted support. ## Pipedrive customer reviews Showing reviews 1-25 of 3,062 (page 1). ### An intuitive, high-impact CRM that keeps our sales team focused and efficient - Overall rating: 5/5 - Reviewer: Marquita V. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Pipedrive has been a game-changer for our sales process. It strikes an excellent balance between being feature-rich enough to manage complex workflows and simple enough to adopt quickly across the team. It has significantly reduced manual data entry and helped us maintain a much higher level of deal visibility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive’s standout feature is its visual Kanban board, which makes tracking deals across different stages incredibly clear through an intuitive drag-and-drop interface. The platform excels at activity-focused selling, ensuring reps stay on track with automated prompts for the next step in every deal. Additionally, the smart workflow automation is a major time-saver, handling follow-up emails and task creation automatically. The seamless email integration with Outlook and Gmail keeps all communication centralized, while the high level of customization allows for pipeline adjustments without any technical expertise. #### Cons While the interface is clean and user-friendly, the reporting features can feel somewhat limited for highly complex enterprise-level analytics. Additionally, some users may find that the depth of the automated workflows requires a learning curve to set up perfectly for intricate sales processes. #### Vendor response Hi Marquita, Thank you for your detailed feedback! We're delighted to hear that Pipedrive's visual pipeline, workflow automation, email integration, and customization have made such a positive impact on your sales process. It's especially rewarding to know the platform has improved deal visibility, reduced manual work, and been easy for your team to adopt. We also appreciate your feedback on reporting and the learning curve for more advanced automations. Insights like yours help us continue improving the platform to better support businesses of all sizes and sales processes. Thank you for choosing Pipedrive and for sharing your experience! Best regards, Pipedrive Team Replied August 2026 --- ### Great platform agnostic CRM for small business - Overall rating: 4/5 - Reviewer: Jim P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to scale - have used for multiple clients. Ideal for users who work between multiple platforms ie. google and microsoft. Would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for comprehensive features without an enterprise level pricetag. Ideal for solo or smbs with many integrations. Perfect for mid to late(r) funnel client management. #### Cons Early funnel contact management. Other tools integrate well with the platform though to make the workflow seamless. #### Reasons for choosing Pipedrive Price and features were on point for what I needed. #### Reasons for switching to Pipedrive Copper was more aligned with gmail at the time. #### Vendor response Hi Jim, Thanks for your feedback! We’re glad to hear Pipedrive is a great fit in terms of features and value, especially for SMBs and scaling across multiple clients. It’s great that integrations and flexibility across platforms like Google and Microsoft are supporting your workflow. We also appreciate your insights on funnel management, this kind of feedback is very helpful as we continue to improve. Best regards, Pipedrive Team Replied April 2026 --- ### Continuing to use Pipedrive - a great CRM for small businesses - Overall rating: 4/5 - Reviewer: Jess W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like the tool, we use it well, and assign tasks to team members. It’s a good way to simply keep track of customer follow ups, BUT, in the free version the sync with mailchimp could be better. I suppose that’s why you pay for the upgrade version! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s easy to make bespoke pipelines and customize this with your business and desired tracking needs. #### Cons The integration with mailchimp wasn’t as intuitive as I’d hoped. While we use this, it wasn’t hugely clear that the data had moved across. --- ### My Top CRM — Intuitive, Powerful, and Built for Real-World Sales - Overall rating: 5/5 - Reviewer: Brett B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Pipedrive has been excellent. I've used the platform for many years across my Lead Gen company, sales and sales consulting, business development, opportunity management, and customer relationship management, and it has consistently been reliable, intuitive, and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using Pipedrive for many years, and it remains one of my favorite CRM platforms. What I appreciate most is how intuitive and easy it is to use. Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs. The platform is flexible, powerful, and incredibly user friendly. I can quickly see where every opportunity stands, what needs attention, and what my next action should be. It strikes an excellent balance between simplicity and functionality, which is one of the main reasons I've continued using it for so many years. #### Cons There honestly isn't much I dislike about Pipedrive. If I had to identify one area for improvement, it would be continuing to expand its AI capabilities, automation, and deeper intelligence around sales opportunities and next best actions. That said, the platform has consistently evolved over the years, and I've been very pleased with the updates and improvements. #### Reasons for choosing Pipedrive The clean user interface, and the opportunity management. #### Reasons for switching to Pipedrive I made the switch because I was looking for a CRM that was more intuitive, easier to use, and better with how I actually manage sales opportunities and customer relationships. Pipedrive's visual pipeline stood out to me because it made it easy to see exactly where every opportunity was, what needed attention, and what action to take next. #### Vendor response Hi Brett, Thank you for your detailed feedback and for being a long-time Pipedrive customer! We're thrilled to hear that Pipedrive's intuitive interface, visual pipeline, and opportunity management tools have continued to support your sales processes over the years. It's great to know that the platform helps you stay organized, manage follow-ups, and focus on the actions that matter most without unnecessary complexity. We also appreciate your feedback around AI, automation, and sales intelligence. We're continuously evolving Pipedrive, and insights like yours help us understand where we can continue to add more value. Thank you for your continued trust in Pipedrive and for sharing your experience! Best regards, Pipedrive Team Replied July 2026 --- ### Highly recommend for service-based businesses. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive has been a huge help in organizing and tracking our leads from first contact through close. It’s streamlined our sales process and improved efficiency. Highly recommend for service-based businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The visual pipeline is easy to use, keeps our team accountable, and ensures no follow-ups are missed. #### Cons There's not much to dislike with this product. Would be great to have it's own crm telephony. It still works well with JustCall. #### Reasons for switching to Pipedrive We needed to move from a generic task-tracking tool to a purpose-built CRM that drives sales efficiency and growth #### Vendor response Hi, Thank you for the review! We’re glad the visual pipeline helps your team stay accountable and never miss follow-ups. It’s great to hear Pipedrive has streamlined your sales process and improved efficiency, and that the JustCall integration is working well for you. Best regards, Pipedrive Team Replied December 2025 --- ### Campaign emailing is extremely misleading - Overall rating: 2/5 - Reviewer: Mark F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Not happy. I feel I was duped into a product that routed all their email marketing campaign features with zero mention (even fine print), that they can (and will) require you to obtain consent from every one of your contacts before sending me an email campaign to one. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Customer support is responsive. The UI is confusing at first but ultimately is actually pretty good with a few days of using it. #### Cons Signed up for the Campaigns email feature and spent a month building my CRM around it. Because of how 25 contacts were sourced, Pipedrive locked double opt-in across my entire account, blocking campaigns to all ~560 of my contacts, including 25-year relationships. My contacts are legitimate, nothing bought or scraped, and I am breaking no laws. US email is opt-out, not opt-in. This is Pipedrive's own internal policy, stricter than the law and not disclosed in their marketing. Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years. Cost me real time, money, and energy. #### Reasons for switching to Pipedrive Because I heard pipedrive was better for me industry and had a better CRM than MailChimp. #### Vendor response Hi Mark, Thanks for sharing your experience. We understand it’s frustrating to invest time in setting up your CRM and campaigns and then run into restrictions that affect your ability to contact your list. Our Campaigns compliance rules are in place to help protect email deliverability and reduce spam complaints. In some cases, we may need to verify consent depending on how contacts were added. We understand this can be especially difficult when working with long-term business contacts, and we’re sorry this wasn’t clearer during your setup. We’ve shared your feedback with our team. If you’d like to discuss this further or need help, please contact our Support team, we’re happy to assist. Best regards, Pipedrive Team Replied June 2026 --- ### A 2005 product, 2005 support culture, 2026 prices - Overall rating: 1/5 - Reviewer: Alexander K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Support: Three years, one real dispute, handled badly. Tried to reduce 8 seats before renewal — billed anyway because "deactivate" and "remove" are different actions in Pipedrive, a distinction not communicated in the UI. Agent promised a refund exception in writing if I removed them manually. I did. Refund refused. Promise rewritten after the fact as "assessment only." The Customer Success Manager called my response "frustration." It wasn't. Recommendation: Evaluate alternatives. The product is a generation behind; the company's handling of a routine dispute tells you what the next three years as a customer would look like. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The pipeline view is clean. End of list. Frankly it is pretty dated - no WhatsApp integration, it's very 2005 #### Cons Pipedrive markets itself as AI-native. It isn't. Automation is limited, reporting is thin, the mobile app is dated, integrations are uneven. Attio, Folk, HubSpot and Salesforce Starter are all ahead on the dimensions that matter in 2026. #### Reasons for switching to Pipedrive Ease of use and pricing. Recommendation by marketing team #### Vendor response Hi Alexander, Thank you for taking the time to share such detailed feedback, we’re sorry to hear about your experience and understand your frustration. Regarding billing, Pipedrive operates under a non-refund policy for subscription renewals, and charges apply based on active seats at the time of renewal. We understand this may not align with your expectations in this situation, and we appreciate you sharing your perspective on how this process impacted you. We also thank you for your feedback on product capabilities, AI positioning, automation, reporting, mobile experience, and integrations seriously. These insights are valuable as we continue to evolve and improve the platform. Best regards, Pipedrive Team Replied May 2026 --- ### Clearness, ease of use, enormous increase in efficiency. - Overall rating: 5/5 - Reviewer: Timothy E. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Linking and tracking customer contact via phone, email and website - all of this can be mapped in Pipedrive. It enables comprehensive marketing automation through workflows and thus evergreen funnels that continuously generate revenue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive allows us to automate and streamline our entire sales and communication process. We can use the API to connect our own platform with our sales team. Its numerous integrations allow for easy connection to many other apps. The intuitive user interface enhances the user experience and acceptance of this tool. Event based marketing is also possible through the use of the corresponding browser plugin. #### Cons Many interfaces are very open and offer possibilities for connecting to other systems. However, a few require the use of paid third-party providers to use the interface easily and without development effort. #### Vendor response Hi Timothy, Thank you for sharing such detailed feedback! We’re glad to hear that Pipedrive is helping you automate and streamline your sales and communication processes. It’s great to know that the API, integrations, intuitive interface, and event-based marketing capabilities are helping your team connect systems and create more efficient workflows. We also appreciate your feedback about some integrations requiring paid third-party providers. We understand that having simple, direct connections between tools can reduce both development effort and additional costs, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### Pipedrive helps to move the sales pipe along and the email tracking is very handy - Overall rating: 5/5 - Reviewer: Ihor B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before using pipedrive I had Post-It Notes and Spreadsheets scattered all over my office and it was complete chaos. It allows automatic logging of communications so I don't have to waste an entire hour each evening retyping the details of conversations that occurred during phone calls. Overall, it greatly simplifies the overall sales process and provides organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I am just sitting at my desk looking at the cars go by, trying to get awake with my morning coffee. Pipedrive is great as far as being able to keep tabs on all of your sales contacts and leads and you don't need a Master's Degree in Software Engineering to learn how to use it. I like that it syncs directly into my Gmail account, and the emails will automatically enter into Pipedrive. Glad it didn't crash on me when I uploaded all of these new lead today. #### Cons If you try to create some of the more complex reports you run into a dead end rather quickly. While the basic functions of Pipedrive are great, creating a customized dashboard is much more of a pain-in-the-neck than it should be. I would love for them to include more built-in integration options as opposed to having to send me off to Zapier (a service that connects different applications). My monitor has a huge smear mark on it, and I'm constantly thinking it's a comma. If you are part of a large-scale corporate environment, you may miss out on some of the heavy customization options. #### Vendor response Hi Ilhor, Thank you for sharing your feedback. We’re glad to hear that Pipedrive is helping you keep track of your sales contacts and leads without adding unnecessary complexity. It’s also great to know that Gmail syncing and automatic communication logging are saving you time and helping bring some order to what used to be a world of Post-it Notes and spreadsheets. We also appreciate your feedback about advanced reporting, customized dashboards, integrations, and customization options for larger organizations. We understand how important flexibility is as sales processes become more complex, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### pipedriveden - Overall rating: 5/5 - Reviewer: Denis L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very positive for smaller businesses, it is a focused action driven CRM that trades complex enterprises features for exceptional day-to-day usability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros the ease of use of Pipedrive and one of the most intuitive CRMs makes you comfortable in just a matter of days. #### Cons Expensive add-on pricing and tier repositioning. Many crucial tools require paid add-ons. smaller teams pay for higher tiers. #### Vendor response Hi, Thank you for sharing your feedback! We’re glad to hear that you find Pipedrive intuitive and easy to use, and that you were able to feel comfortable with the platform within just a few days. It’s great to know that Pipedrive’s action-driven approach is helping smaller businesses stay focused on their day-to-day sales activities. We also appreciate your feedback about add-on pricing and plan tiers. We understand how important it is for smaller teams to have access to the tools they need at a price that fits their budget, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### Good overall, fairly budget conscious CRM - Overall rating: 4/5 - Reviewer: Ben C. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Fairly intuitive and easy to use CRM software #### Cons Expensive for multiple users. Email interface not great. #### Reasons for choosing Pipedrive Cheaper per user pricing, but still not cheap for multiple users. #### Vendor response Hi Ben, Thank you for sharing your feedback! We're glad to hear you find Pipedrive intuitive and easy to use. We understand that pricing for multiple users can be a concern, and we’re always working to improve the value we provide, for example, having a discount for annual subscriptions. We also appreciate your feedback on the email interface and will look into ways to enhance that experience. Best regards, Pipedrive Team Replied March 2025 --- ### CRM Built for Long Term Use - Overall rating: 4/5 - Reviewer: Josh A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A definitely leap in use cases from the previous CRM I was using. Being able to integrate with my Google Calendar for tasks/events, and entering in a number of custom fields that I can filter by is very useful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools. #### Cons All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails. #### Reasons for choosing Pipedrive Salesforce is too complex for where my business is currently at. It would be too cumbersome to teach to a small business with tools that aren't necessary yet and not worth the price. #### Reasons for switching to Pipedrive PipeDrive is a more robust CRM than LessAnnoying. It allows for much more customization and room for growth. #### Vendor response Thank you for your feedback! Replied November 2024 --- ### Optimizing sales with Pipedrive - Overall rating: 4/5 - Reviewer: Amanda G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Effortless operation. Simple to initiate use of. Simple and straightforward customer relationship management service for little businesses. It's a good product overall, but it doesn't get nearly enough credit or attention. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's the greatest pipeline tool I've used, plus it integrates with a ton of other services, so you can do cool stuff like having it dial leads for you as soon as they're created. #### Cons Pipedrive does not have any big flaws in my opinion. Pipedrive is a promising CRM platform with strong future prospects. I just feel like Hubspot, which handles a lot of marketing, is the most comparable service, and that not enough people are aware of Pipedrive. #### Reasons for switching to Pipedrive I realized that I needed a customer relationship management system so that my business could better keep track of leads and customers. Pipedrive is so great that I have recommended it to clients on multiple occasions. #### Vendor response Hey Amanda, We truly appreciate the detailed feedback! Thank you! Reach out to our Support if there is anything we can help with. Replied September 2023 --- ### Pipedrive Review - Overall rating: 4/5 - Reviewer: Amber S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my team and I like using Pipedrive. I have not had issues with slowness or lagging, which I have faced with other similar products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that Pipedrive can be integrated with other applications as needed. I also like that the layout of their tool is very easy to utilize. They also offer different packages to choose from depending on what you are willing to pay. #### Cons I feel like Pipedrive has limited reporting capabilities. While the dashboard is a great feature, I wish it had more reporting functionality. #### Vendor response Hi Amber, Thanks for your feedback! We’re glad to hear you and your team are enjoying Pipedrive, especially the easy-to-use layout, integrations, and package flexibility. It’s also great to know the platform has been running smoothly and reliably for your team. We also appreciate your feedback on reporting capabilities and dashboard functionality. This is valuable input and has been shared with our team as we continue improving reporting and analytics features. Best regards, Pipedrive Team Replied May 2026 --- ### Ease of Use - Overall rating: 5/5 - Reviewer: Bobby C. - Verified reviewer: Yes - Industry: Warehousing - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. During my first use I realized I made a mistake and had to modify my meeting. Im glad Pipedrive was easy to use and modify my meeting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that businesses can use the platform and schedule meetings easily with customers. Other major email platforms are not used by some companies so its nice to have Pipedrive available. #### Cons I did not have any cons to report. Im sure the more I use I may have more of an insight and an in depth opinion. #### Vendor response Hi Bobby, Thanks for your feedback! We’re glad to hear you’re finding Pipedrive easy to use for scheduling and managing meetings with customers. It’s great that modifying your meeting was simple and smooth during your first experience with the platform. Best regards, Pipedrive team Replied May 2026 --- ### helped me get into crm - Overall rating: 5/5 - Reviewer: Heather C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From using pipedrive, what i liked most is the nice interface. its clean, easy to get, even for someone like me whos new to crm. The guides and support team really helped me out every time i got stuck. #### Cons didn’t have any big bad experience, but some of the integrations were a pain. had to call support and send a bunch of emails to figure it out. #### Vendor response Hi Heather, Thank you for sharing your experience! We’re glad to hear you’re enjoying Pipedrive’s clean, easy-to-use interface and that our guides and support team have been helpful as you get started with CRM. We appreciate your feedback regarding the challenges with some integrations and are sorry for the extra steps you had to take. Your input helps us improve, and we’re here if you need any further assistance as you continue setting up your workflows. Best regards, Pipedrive Team Replied July 2025 --- ### Simple and clear - Overall rating: 5/5 - Reviewer: Max W. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With Pioedrive, it’s super easy to follow what’s going on in the pipeline. Keeps the team focused and stops deals from falling through. #### Cons Some reporting is not clear. Trying to get specific numbers or custom views is tricky without doing workarounds outside this tool. #### Vendor response Hi Max, Thanks for your feedback! We're glad to hear Pipedrive is helping your team stay focused and on top of deals. We hear you on the reporting limitations, our team is always working on ways to improve usability and flexibility, and feedback like yours is incredibly helpful. If you ever need help setting up custom views or workarounds, feel free to reach out! Best regards, Pipedrive Team Replied June 2025 --- ### Perfect CRM for SaaS - Overall rating: 5/5 - Reviewer: Maria D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive features a user-friendly interface and intuitive logic, along with strong customer support and almost seamless automation options. It also includes a Lead Inbox—a feature not found in all CRMs. And is easy to set up. #### Cons If you delete an old email address of a person—for example, if someone changes jobs and companies—all emails sent to that old address will disappear. This is an important issue for us. #### Vendor response Hello Maria, Thank you for your valuable feedback! It's great to hear that you find Pipedrive user-friendly and easy to set up. We’d be happy to look into your concern about the email addresses. We recommend reaching out to our support. Best regards, Pipedrive Team Replied March 2025 --- ### Good CRM for SMB’s - Overall rating: 4/5 - Reviewer: Mark A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall a decent CRM for tracking leads through a pipeline. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Simple to use CRM system, suited to SMB’s. Decent reporting and analytics and good workflows. #### Cons Quite limited in terms of customisation. Emails inside the platform weren’t great. #### Vendor response Hello, Mark. Thank you for sharing your feedback! We're happy to hear that you find our CRM easy to use and helpful. We appreciate your thoughts on customization and emails within the platform. If you have any specific challenges or suggestions, please feel free to reach out to our support. Best regards, Pipedrive Team Replied February 2025 --- ### Pipedrive review - Overall rating: 4/5 - Reviewer: Alyson G. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to pull data, easy to make new reports #### Cons UI/UX is not as sophisticated as, for example, salesforce #### Vendor response Hi Alyson, Thank you for your feedback! We're glad to hear that you find pulling data and creating reports easy. We appreciate your thoughts on the UI/UX as well, and we'll take that into consideration as we continue to improve the platform. Best regards, Pipedrive Team Replied March 2025 --- ### Basic Note Taking - Overall rating: 2/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered The experience is really bland. I would consider this an oversided note taking platform. Way to many free options that are better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It is a resource for basic information gathering. #### Cons It is not designed for complex data entry. Outside of text, there is no way to creatre formulas to help make the date compute beyond typed text. #### Vendor response Hello, Brandon, Thank you for sharing your thoughts! We appreciate your feedback regarding the platform. We’re always looking to improve and will consider your comments as we work on enhancing the platform. If you’re looking for specific features, feel free to reach out to our team, and we’d be happy to discuss your needs. Kind regards, Pipedrive Team Replied December 2024 --- ### Pipedrive review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting. #### Cons The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing. #### Vendor response Hello, Thank you for your review! We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements. We deeply appreciate your support and look forward to making Pipedrive even better for you in the future. Best regards, Pipedrive Team Replied December 2024 --- ### Pipedrive, your go to… - Overall rating: 4/5 - Reviewer: Brittany H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a marketing enthusiast and collaborator, I reckon Pipedrive is tops for managing leads within my team. Keen to see how this tool evolves as AI takes over the workspace, ay. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This is my go-to lead management tool, mate! Love the visual pipeline design of the program, it's a beaut. #### Cons Well, except maybe it could have a few more customization options. #### Vendor response Hello, Brittany, Thanks for the great review. We’re glad you love the visual pipeline and that Pipedrive is working well for managing leads. We appreciate your suggestion on customization options and will keep it in mind. Stay tuned for our updates, because AI is definitely on our radar! Best regards, Pipedrive Team Replied December 2024 --- ### Look elsewhere - Overall rating: 3/5 - Reviewer: Andrew M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall the system is great, however the support is not. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The user interface is simple and easy to understand. Mobile app is also handy. #### Cons Their customer support is garbage. You need to pay for higher levels to even access it and when you do it's still terrible. #### Vendor response Hello, Andrew, Thank you for taking the time to share your experience! We're happy to hear that you find the user interface friendly and the mobile app useful. However, we deeply apologize for the frustrations you've experienced with our customer support. Your feedback is valuable, and we’ll be sure to review how we can improve our support services at all levels. Kind regards, Pipedrive Team Replied December 2024 --- ### Pipedrive Review - Overall rating: 4/5 - Reviewer: Chisimdi O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, having readily available information, for the sales team allows quick access to deals in seconds, making the process more efficient and effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy accessibility to information, seamless integrations, and helpful reminders. #### Cons one major drawback for me is the limited customization #### Vendor response Thank you for your feedback! Replied November 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/?page=2) --- Pipedrive Reviews, Pros and Cons - 2026 Software Advice