--- title: "Pipedrive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pipedrive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pipedrive is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-communications-mngt/pipedrive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) / Pipedrive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/pipedrive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/pipedrive-profile/alternatives/) # Pipedrive User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,064 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,964 reviews (64%) - 4 stars: 896 reviews (29%) - 3 stars: 139 reviews (5%) - 2 stars: 36 reviews (1%) - 1 star: 29 reviews (1%) ### Most mentioned pros - Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system. - As a result, we've been able to manage leads more efficiently and keep deals moving forward without relying on spreadsheets or manual tracking. - really like that it offers an easy interface with customizable pipelines, fast onboarding, good reporting tools, mobile accessibility, and seamless integration with email and calendar. ### Most mentioned cons - One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows. - Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years. - What is concerning is that if this situation was caused by a system bug or internal mistake, it apparently went unnoticed for months until we encountered an email issue and contacted support. ## Pipedrive customer reviews Showing reviews 1-25 of 3,064 (page 1). ### My Top CRM — Intuitive, Powerful, and Built for Real-World Sales - Overall rating: 5/5 - Reviewer: Brett B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Pipedrive has been excellent. I've used the platform for many years across my Lead Gen company, sales and sales consulting, business development, opportunity management, and customer relationship management, and it has consistently been reliable, intuitive, and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I've been using Pipedrive for many years, and it remains one of my favorite CRM platforms. What I appreciate most is how intuitive and easy it is to use. Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs. The platform is flexible, powerful, and incredibly user friendly. I can quickly see where every opportunity stands, what needs attention, and what my next action should be. It strikes an excellent balance between simplicity and functionality, which is one of the main reasons I've continued using it for so many years. #### Cons There honestly isn't much I dislike about Pipedrive. If I had to identify one area for improvement, it would be continuing to expand its AI capabilities, automation, and deeper intelligence around sales opportunities and next best actions. That said, the platform has consistently evolved over the years, and I've been very pleased with the updates and improvements. #### Reasons for choosing Pipedrive The clean user interface, and the opportunity management. #### Reasons for switching to Pipedrive I made the switch because I was looking for a CRM that was more intuitive, easier to use, and better with how I actually manage sales opportunities and customer relationships. Pipedrive's visual pipeline stood out to me because it made it easy to see exactly where every opportunity was, what needed attention, and what action to take next. #### Vendor response Hi Brett, Thank you for your detailed feedback and for being a long-time Pipedrive customer! We're thrilled to hear that Pipedrive's intuitive interface, visual pipeline, and opportunity management tools have continued to support your sales processes over the years. It's great to know that the platform helps you stay organized, manage follow-ups, and focus on the actions that matter most without unnecessary complexity. We also appreciate your feedback around AI, automation, and sales intelligence. We're continuously evolving Pipedrive, and insights like yours help us understand where we can continue to add more value. Thank you for your continued trust in Pipedrive and for sharing your experience! Best regards, Pipedrive Team Replied July 2026 --- ### Value for money - Overall rating: 4/5 - Reviewer: Kavit S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered For a small business like us, it works well without much of complexities, it does have the flexibility to use the tool. Would love to see some of the automations to generate leads using the tool itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Pipedrive's user interface is very easy to use without complexities. We started using it for CRM and work management but later resiled that it is good for CRM but not work management. We still use it for CRM. #### Cons Its capabilities with email campaign are limited. It could do a better job with email campaign and automations to make leads work like magic. #### Reasons for choosing Pipedrive It's easy to use and does feel expensive for what it does. Overall a good tool for small businesses. #### Vendor response Hi Kavit, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and a good fit for your CRM needs as a small business. It’s great that the platform provides the flexibility and simplicity your team was looking for. We also appreciate your feedback regarding work management, email campaigns, and automation capabilities. Your suggestions around stronger lead generation and more advanced automation features are valuable and have been shared with our team as we continue improving the platform. Best regards, Pipedrive Team Replied May 2026 --- ### Continuing to use Pipedrive - a great CRM for small businesses - Overall rating: 4/5 - Reviewer: Jess W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like the tool, we use it well, and assign tasks to team members. It’s a good way to simply keep track of customer follow ups, BUT, in the free version the sync with mailchimp could be better. I suppose that’s why you pay for the upgrade version! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s easy to make bespoke pipelines and customize this with your business and desired tracking needs. #### Cons The integration with mailchimp wasn’t as intuitive as I’d hoped. While we use this, it wasn’t hugely clear that the data had moved across. --- ### Decent CRM for the price - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pipedrive is a simpler CRM that we've used for nearly 10 years. It has done a decent job of evolving with the market and offering more in-depth tools and features to cover more marketing automations #### Cons PIpedrive is still outdated and a weaker CRM than its main competitors - Salesforce and Hubspot. For now, the price difference reflects that. #### Reasons for choosing Pipedrive The price for Pipedrive is still significantly less. We also would need an implementation team if we were to switch to another CRM #### Vendor response Hi, Thank you for your feedback and for being a Pipedrive customer for nearly 10 years. We truly appreciate your long-term trust and support. We're glad to hear that Pipedrive has continued to evolve with your business and that you've found value in our expanding automation and marketing capabilities, as well as our pricing. We also appreciate your honest feedback about advanced functionality. Insights like yours help us understand where we can continue to improve as we develop the platform. Best regards, Pipedrive Team Replied July 2026 --- ### Great platform agnostic CRM for small business - Overall rating: 4/5 - Reviewer: Jim P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to scale - have used for multiple clients. Ideal for users who work between multiple platforms ie. google and microsoft. Would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great for comprehensive features without an enterprise level pricetag. Ideal for solo or smbs with many integrations. Perfect for mid to late(r) funnel client management. #### Cons Early funnel contact management. Other tools integrate well with the platform though to make the workflow seamless. #### Reasons for choosing Pipedrive Price and features were on point for what I needed. #### Reasons for switching to Pipedrive Copper was more aligned with gmail at the time. #### Vendor response Hi Jim, Thanks for your feedback! We’re glad to hear Pipedrive is a great fit in terms of features and value, especially for SMBs and scaling across multiple clients. It’s great that integrations and flexibility across platforms like Google and Microsoft are supporting your workflow. We also appreciate your insights on funnel management, this kind of feedback is very helpful as we continue to improve. Best regards, Pipedrive Team Replied April 2026 --- ### Campaign emailing is extremely misleading - Overall rating: 2/5 - Reviewer: Mark F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Not happy. I feel I was duped into a product that routed all their email marketing campaign features with zero mention (even fine print), that they can (and will) require you to obtain consent from every one of your contacts before sending me an email campaign to one. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Customer support is responsive. The UI is confusing at first but ultimately is actually pretty good with a few days of using it. #### Cons Signed up for the Campaigns email feature and spent a month building my CRM around it. Because of how 25 contacts were sourced, Pipedrive locked double opt-in across my entire account, blocking campaigns to all ~560 of my contacts, including 25-year relationships. My contacts are legitimate, nothing bought or scraped, and I am breaking no laws. US email is opt-out, not opt-in. This is Pipedrive's own internal policy, stricter than the law and not disclosed in their marketing. Ironically, they sell prospecting tools built to surface total strangers, but won't let me email people I've done business with for years. Cost me real time, money, and energy. #### Reasons for switching to Pipedrive Because I heard pipedrive was better for me industry and had a better CRM than MailChimp. #### Vendor response Hi Mark, Thanks for sharing your experience. We understand it’s frustrating to invest time in setting up your CRM and campaigns and then run into restrictions that affect your ability to contact your list. Our Campaigns compliance rules are in place to help protect email deliverability and reduce spam complaints. In some cases, we may need to verify consent depending on how contacts were added. We understand this can be especially difficult when working with long-term business contacts, and we’re sorry this wasn’t clearer during your setup. We’ve shared your feedback with our team. If you’d like to discuss this further or need help, please contact our Support team, we’re happy to assist. Best regards, Pipedrive Team Replied June 2026 --- ### A 2005 product, 2005 support culture, 2026 prices - Overall rating: 1/5 - Reviewer: Alexander K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Support: Three years, one real dispute, handled badly. Tried to reduce 8 seats before renewal — billed anyway because "deactivate" and "remove" are different actions in Pipedrive, a distinction not communicated in the UI. Agent promised a refund exception in writing if I removed them manually. I did. Refund refused. Promise rewritten after the fact as "assessment only." The Customer Success Manager called my response "frustration." It wasn't. Recommendation: Evaluate alternatives. The product is a generation behind; the company's handling of a routine dispute tells you what the next three years as a customer would look like. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The pipeline view is clean. End of list. Frankly it is pretty dated - no WhatsApp integration, it's very 2005 #### Cons Pipedrive markets itself as AI-native. It isn't. Automation is limited, reporting is thin, the mobile app is dated, integrations are uneven. Attio, Folk, HubSpot and Salesforce Starter are all ahead on the dimensions that matter in 2026. #### Reasons for switching to Pipedrive Ease of use and pricing. Recommendation by marketing team #### Vendor response Hi Alexander, Thank you for taking the time to share such detailed feedback, we’re sorry to hear about your experience and understand your frustration. Regarding billing, Pipedrive operates under a non-refund policy for subscription renewals, and charges apply based on active seats at the time of renewal. We understand this may not align with your expectations in this situation, and we appreciate you sharing your perspective on how this process impacted you. We also thank you for your feedback on product capabilities, AI positioning, automation, reporting, mobile experience, and integrations seriously. These insights are valuable as we continue to evolve and improve the platform. Best regards, Pipedrive Team Replied May 2026 --- ### Highly recommend for service-based businesses. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive has been a huge help in organizing and tracking our leads from first contact through close. It’s streamlined our sales process and improved efficiency. Highly recommend for service-based businesses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The visual pipeline is easy to use, keeps our team accountable, and ensures no follow-ups are missed. #### Cons There's not much to dislike with this product. Would be great to have it's own crm telephony. It still works well with JustCall. #### Reasons for switching to Pipedrive We needed to move from a generic task-tracking tool to a purpose-built CRM that drives sales efficiency and growth #### Vendor response Hi, Thank you for the review! We’re glad the visual pipeline helps your team stay accountable and never miss follow-ups. It’s great to hear Pipedrive has streamlined your sales process and improved efficiency, and that the JustCall integration is working well for you. Best regards, Pipedrive Team Replied December 2025 --- ### Pipedrive helps to move the sales pipe along and the email tracking is very handy - Overall rating: 5/5 - Reviewer: Ihor B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before using pipedrive I had Post-It Notes and Spreadsheets scattered all over my office and it was complete chaos. It allows automatic logging of communications so I don't have to waste an entire hour each evening retyping the details of conversations that occurred during phone calls. Overall, it greatly simplifies the overall sales process and provides organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I am just sitting at my desk looking at the cars go by, trying to get awake with my morning coffee. Pipedrive is great as far as being able to keep tabs on all of your sales contacts and leads and you don't need a Master's Degree in Software Engineering to learn how to use it. I like that it syncs directly into my Gmail account, and the emails will automatically enter into Pipedrive. Glad it didn't crash on me when I uploaded all of these new lead today. #### Cons If you try to create some of the more complex reports you run into a dead end rather quickly. While the basic functions of Pipedrive are great, creating a customized dashboard is much more of a pain-in-the-neck than it should be. I would love for them to include more built-in integration options as opposed to having to send me off to Zapier (a service that connects different applications). My monitor has a huge smear mark on it, and I'm constantly thinking it's a comma. If you are part of a large-scale corporate environment, you may miss out on some of the heavy customization options. #### Vendor response Hi Ilhor, Thank you for sharing your feedback. We’re glad to hear that Pipedrive is helping you keep track of your sales contacts and leads without adding unnecessary complexity. It’s also great to know that Gmail syncing and automatic communication logging are saving you time and helping bring some order to what used to be a world of Post-it Notes and spreadsheets. We also appreciate your feedback about advanced reporting, customized dashboards, integrations, and customization options for larger organizations. We understand how important flexibility is as sales processes become more complex, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### pipedriveden - Overall rating: 5/5 - Reviewer: Denis L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very positive for smaller businesses, it is a focused action driven CRM that trades complex enterprises features for exceptional day-to-day usability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros the ease of use of Pipedrive and one of the most intuitive CRMs makes you comfortable in just a matter of days. #### Cons Expensive add-on pricing and tier repositioning. Many crucial tools require paid add-ons. smaller teams pay for higher tiers. #### Vendor response Hi, Thank you for sharing your feedback! We’re glad to hear that you find Pipedrive intuitive and easy to use, and that you were able to feel comfortable with the platform within just a few days. It’s great to know that Pipedrive’s action-driven approach is helping smaller businesses stay focused on their day-to-day sales activities. We also appreciate your feedback about add-on pricing and plan tiers. We understand how important it is for smaller teams to have access to the tools they need at a price that fits their budget, and we’ll share your comments with the relevant team. Best regards, Pipedrive Team Replied September 2026 --- ### User-friendly CRM - Overall rating: 5/5 - Reviewer: Mirjam M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I find it very user-friendly. The documentation is thorough and helpful. The few times I have a question I can chat with support and they are quick to help me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The search function at the top is great. I use it all the time to find contacts, deals and organizations. I like how the data on leads, deals, persons and organizations all are can be customized and linked together. #### Cons I use Pipedrive as a marketer. The basics are covered (what we need for now) but I miss good reports for newsletters and the ability for tracking clicks from newsletters to our website. #### Reasons for choosing Pipedrive Hubspot Marketing was limited to one domain. We have several software products with different domains and target audiences. We needed to be able to handle communications from all our domains. Pipedrive did not have any domain limits in their price plan. #### Vendor response Hi Mirjam, Thank you for your feedback! We're glad to hear that you found Pipedrive user-friendly and that our support team has been helpful when needed. These are great suggestions, and we’re always looking for ways to improve the platform. We’ll make sure to pass this along to our product team for consideration. Best regards, Pipedrive Team Replied March 2025 --- ### CRM Built for Long Term Use - Overall rating: 4/5 - Reviewer: Josh A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A definitely leap in use cases from the previous CRM I was using. Being able to integrate with my Google Calendar for tasks/events, and entering in a number of custom fields that I can filter by is very useful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools. #### Cons All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails. #### Reasons for choosing Pipedrive Salesforce is too complex for where my business is currently at. It would be too cumbersome to teach to a small business with tools that aren't necessary yet and not worth the price. #### Reasons for switching to Pipedrive PipeDrive is a more robust CRM than LessAnnoying. It allows for much more customization and room for growth. #### Vendor response Thank you for your feedback! Replied November 2024 --- ### Very Useful Sales Tracking Software - Overall rating: 4/5 - Reviewer: Stely W. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered In its capacity as a customer relationship management (CRM) system for our sales staff, it has proven to be rather effective. Although rather elementary, the lead assignment workflow automation is quite accessible and user-friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to navigate and modify to fit your needs. The majority of the description of features and abilities is written in straightforward English. Resources for understanding one's talents are readily available and simple to use. A thriving ecosystem for third-party app integration, allowing us to seamlessly bridge gaps between essential business tools (email, Teams, Zoom, etc.). #### Cons In all honesty, I can't think of much that I dislike about Pipedrive. Its interface may benefit from some modernization as it now appears somewhat dull and uninspiring. There is no more information. #### Reasons for switching to Pipedrive PipeDrive is helping our company spot income leaks and find ways to re-engage with existing clients and prospects. We've been able to get everyone on the Sales Team on the same page and working together toward a same objective thanks to this. #### Vendor response Stely, We truly appreciate the insights! Keep an eye on our Pipedrive Community to follow the news. Replied September 2023 --- ### Pipedrive works well for Customer and Sales management. - Overall rating: 4/5 - Reviewer: Daniel v. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of Lead generation and managing the process. You can not lose Leads and prospects. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Comprehensive Visuals and Presentations. #### Cons It requires some experience to create the process properly, is a bit difficult to create all the "funnels" #### Reasons for switching to Pipedrive Comprehensive Control and Visual graphs that make the Sales process and stages easy to see and manage. #### Vendor response Daniel, thank you for sharing your experience with Pipedrive! Let us know if you need any help! Replied June 2024 --- ### Good for everyday use! - Overall rating: 4/5 - Reviewer: Luciano N. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The Kanban-Style work board create a easy to use workflow which allows staff to provide customer & client support. It integrates with other software used which includes email management especially. Features include AI Sales Assistant too! #### Cons Some lag on the software and limited mobile app usage. The features on the lower end of the price package also seems inadequate sometimes #### Vendor response Hi Luciano, Thank you for your review! We're glad to hear that the Kanban-style pipeline, integrations, email management capabilities, and AI Sales Assistant are helping your team provide effective customer support and manage workflows more efficiently. We also appreciate your feedback regarding occasional performance lag, mobile app limitations, and the features available on lower-tier plans. Insights like these are valuable as we continue to improve the platform and user experience. Best regards, Pipedrive Team Replied June 2026 --- ### Pipedrive for sales teams - Overall rating: 4/5 - Reviewer: Constance G. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good experience for me as a manager to follow the kpi of m'y sales team and very easy to onboard new fte on this product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the ease of use. Its makes it an intuitive tool for sales teams. #### Cons Sometimes you can have 2 same contacts and you have to merge it by yourselve , if you have a big contact base it could be a hard work #### Vendor response Hi Constance, Thank you for your thoughtful feedback! We're glad to hear that you find Pipedrive intuitive and effective for both managing KPIs and onboarding new team members. That ease of use is something we strive for, especially for growing sales teams. We appreciate your note about duplicate contacts, your insight helps us improve, and we'll be sure to pass that along to our product team, if you need assistance with this, please do not hesitate to reach out to our support. Best regards, Pipedrive Team Replied May 2025 --- ### Pipedrive saves my sales - Overall rating: 5/5 - Reviewer: Nick N. - Verified reviewer: Yes - Industry: Textiles - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive made sales tracking way easier for me, I used to lose deals just cause I forgot to follow up. Now with this thing everything’s in front of me, and I just drag deals from one stage to the next. Super visual, super simple, that’s what I like. #### Cons Only thing is, sometimes it takes a bit long to load when you’ve got too many deals open or switching between pipelines. #### Vendor response Hi Nick, Thanks so much for sharing your experience! We're thrilled to hear that Pipedrive has helped simplify your sales tracking and prevent missed follow-ups, that’s exactly what we aim for. We also appreciate your feedback about loading times when managing a large number of deals. Performance improvements are always on our radar, and insights like yours help us prioritize what matters most to users. Best regards, Pipedrive Team Replied May 2025 --- ### Perfect CRM for SaaS - Overall rating: 5/5 - Reviewer: Maria D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive features a user-friendly interface and intuitive logic, along with strong customer support and almost seamless automation options. It also includes a Lead Inbox—a feature not found in all CRMs. And is easy to set up. #### Cons If you delete an old email address of a person—for example, if someone changes jobs and companies—all emails sent to that old address will disappear. This is an important issue for us. #### Vendor response Hello Maria, Thank you for your valuable feedback! It's great to hear that you find Pipedrive user-friendly and easy to set up. We’d be happy to look into your concern about the email addresses. We recommend reaching out to our support. Best regards, Pipedrive Team Replied March 2025 --- ### Great for a Team - Overall rating: 4/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It was all right. I think if I was part of a team, it would have been very useful. i used it as a team of 1 #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive had lots of options and kept a great history of all files emailed to contacts. I found it hard to use. I tried using for at least 2 months on 2 different occasions but just couldn't get into the habit. #### Cons It was tedious to use. I just could not make the habit stick. It seemed like a lot of duplicate entry. #### Vendor response Hello David, Thank you for sharing your experience! We understand that getting into the habit of using a new tool can take time, especially as a solo user. Pipedrive is designed to streamline workflows for both individuals and teams, and we’re always working to improve usability. If you ever decide to give it another try, our support team is happy to assist with tips to make it work better for you! Best regards, Pipedrive Team Replied March 2025 --- ### Pipedrive review - Overall rating: 4/5 - Reviewer: Alyson G. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to pull data, easy to make new reports #### Cons UI/UX is not as sophisticated as, for example, salesforce #### Vendor response Hi Alyson, Thank you for your feedback! We're glad to hear that you find pulling data and creating reports easy. We appreciate your thoughts on the UI/UX as well, and we'll take that into consideration as we continue to improve the platform. Best regards, Pipedrive Team Replied March 2025 --- ### Pipedrive can't compete with some bigger vendors - Overall rating: 2/5 - Reviewer: Alec B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I only used pipedrive for about a year. I feel like I could have gotten the same amount of value out of a spreadsheet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It has a super easy user interface. Not a whole lot of features needed to use it for pipeline management. #### Cons A lot more stripped down contact management tool than some of the other major players. #### Vendor response Hello Alec, We appreciate you taking the time to share your thoughts. Pipedrive is designed to be a simple yet powerful tool for managing pipelines, and it’s tailored for teams that value efficiency and ease of use. We’re always working on adding new features and improvements to better meet the needs of our users. We value your input on the contact management aspect and will certainly keep it in mind as we enhance our offering. If you ever decide to revisit Pipedrive, we’d be happy to show you the latest updates and discuss how we can better support your workflow. Thanks again, and we wish you success with your business tools! Best regards, Pipedrive Team Replied December 2024 --- ### ENDLESS Possibilities and Knowledge at Your Fingertips - Overall rating: 5/5 - Reviewer: Sitav E. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and more in there, and the possibilities are endless. No joke, you could pull up a lead and know their eye color, favorite food, where you met them, and even input a note detailing an important detail in your conversation with them, that you can drop into your next conversation. You log in activities like phone calls, emails, texts, and more, and it syncs easily with your inbox so that is all automated and literally everything is logged for reference. In theory, this program can fix employee turnover training times - new employees just have to open up a lead, and every and any detail they need to know is there for reference, from the last employee that handled that account. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the amount of details you can input into this program. We need to have lots of different notes and details and variables for our business, like leads versus deals, and then for each contact we need to know where we got that client, why, what organization they are a part of, the organization's address, phone number, and the individuals addresses/phone, plus we are able to add activities, notes, whether the lead is cold, warm, hot, etc. The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to know of a lead or client. #### Cons It is admittedly a bit hard to learn - it's very user-friendly, but because of how many capabilities and opportunities that Pipedrive has, it takes a bit to learn all the ins and outs. #### Vendor response Thank you for your feedback! Replied November 2024 --- ### Pipedrive review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting. #### Cons The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing. #### Vendor response Hello, Thank you for your review! We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements. We deeply appreciate your support and look forward to making Pipedrive even better for you in the future. Best regards, Pipedrive Team Replied December 2024 --- ### Pipedrive, your go to… - Overall rating: 4/5 - Reviewer: Brittany H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a marketing enthusiast and collaborator, I reckon Pipedrive is tops for managing leads within my team. Keen to see how this tool evolves as AI takes over the workspace, ay. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros This is my go-to lead management tool, mate! Love the visual pipeline design of the program, it's a beaut. #### Cons Well, except maybe it could have a few more customization options. #### Vendor response Hello, Brittany, Thanks for the great review. We’re glad you love the visual pipeline and that Pipedrive is working well for managing leads. We appreciate your suggestion on customization options and will keep it in mind. Stay tuned for our updates, because AI is definitely on our radar! Best regards, Pipedrive Team Replied December 2024 --- ### Empowering Business Success: A Pipedrive - Overall rating: 5/5 - Reviewer: Muhammad A. - Verified reviewer: Yes - Industry: Program Development - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipedrive's intuitive interface, visual pipeline, and robust automation simplify lead management. Customization and insightful analytics enhance decision-making, boosting overall efficiency and results. #### Cons Pipedrive's pricing might be a bit steep for smaller businesses. Occasionally, advanced customization requires technical expertise. Some integrations could be more seamless. #### Vendor response Muhammad, Thank yo very much for your feedback! Replied September 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/?page=2) --- Pipedrive Reviews, Pros and Cons - 2026 Software Advice