Our business has made Statflo a cornerstone of how we do business. It is the medium for most client interactions, tracks client and rep growth and tenure-ship, and has allowed us to scale in different markets.

Statflo is user friendly, simplistic, direct and easy to monitor results and track progress.

Lacking some integration with email, which is crucial for B2B, and could have some better funnel management tools.

Overall Statflo has been a game changing tool to our business. Statflo allowed use to replace our antiquated customer outreach process of making phone calls with sending text messages. Text messaging has made our reach more effective and less time consuming. The ability to see all conversations, track completion and weigh ROI have taken our customer outreach to the next level.

What drove us to Statflo was their straight forward and honest ROI reporting tools. This is not a tool that relies on sketchy formulas to show a return. Statflo is so confident in their product they use real numbers.

While integration, ramp up and ease of use were simple and strongly supported by their customer success team the current version of the software lacks end user control of some simple features that would be more effectively managed by the user than Statflo.

It's good for what we use it for, but I believe we could likely go more in depth on the service. We love working with [SENSITIVE CONTENT HIDDEN] and the support from her and her team is great!

I do like that it's web based so that it can be accessed from anywhere. The functionality of the lists is fairly straight forward and the ability to report on progress is seamless.

As it is a CRM, it does lack full CRM capabilities. Can I manage a customer database and set follow-up reminders to notify me of my next action on that account? Outside of creating an activity, I don't have the ability to do these things.

As stated we are able to reach out to our existing customers after the initial sale and ensure they are satisfied and have all questions answered. We also reach out to customers who are eligible for renewals and can inform them of offers.

We use Statflo in all our locations and it has become absolutely critical to our success in reaching our connecting with our customers. The value of this contact is measured in customer satisfaction and importantly sales. We would not be experiencing the level of success without this incredible product.

There are no cons in that when issues arise we find the support at Statflo to be above the norm.

Since we started with Statflo a few years ago every single person I've communicated with, met, or interacted with at the organization was AMAZING to work with. They're all willing to listen and understand what their customers want out of their software. I have always been able to get advice from my "go to" person at Statflo that proves to be beneficial for our business. We love working with this company!

We really like how easy it is to have conversations with our customers through Statflo. We can easily organize the conversations by the campaign and focus on having effective interactions. From an admin standpoint the reporting is very clean and easy to use. I can get the info I need whenever I need it to analyze ROI, where I need to improve, and what is working well.

There have been a couple of times where a list wasn't built with the exact criteria requested, but it is always fixed within minutes of requesting it. Nothing major

I have had an overall extremely pleasant experience with Statflo. They are very responsive (especially [SENSITIVE CONTENT HIDDEN]) and because of this it has enabled me to work through Q & A with ease. Thank you [SENSITIVE CONTENT HIDDEN] and Statflo!

I love the provide product feedback option as it allows users a connection to submit user feedback. This is something that most company's miss the mark on. User feedback helps make the platform successful and enables the platform to change with the time making it a futureproof product! I also really like the Statflo knowledge center separate tab as an option to help and guide users and answer questions.

Reassigning campaigns is extremely difficult because it's not a mirror image of the accounts page. I looks and works completely different. If the smartlists page and reassign page could be merged I think it would be a much better experience for everyone.

Our experience with Statflo has been nothing short of excellent. As you start working with them, it's easy to tell that they want to offer a product that will help companies with the CRM management which will overall help to increase sales. They listen, they make changes if needed and they care about the businesses they work with.

The software is utilized by every front line sales rep, so has to be very quick and easy to use. Statflo checks the box for both of those and more. It has everything we need from information needed on the dashboard to reporting.

The integration with our existing POS software (IQ Metrix) was already in place when we began working with Statflo, we did not experience any problems with this.

Fantastic experience overall

Ease of use to get in contact with current, former and future guests [SENSITIVE CONTENT HIDDEN] is the best!!!!

Duplicate listings on occasion but is corrected immediately everytime.

Overall positive

- Ease of use - Great support from our account representative

Missing broadcast message option for text service.

I love that this is direct marketing to my own customer base. The fact that you can shoot a text to a customer and have them see everything without having to pick up the phone is perfect. Even if my target is not ready to buy today it shows we care and we are in the back of their mind.

No cons for me at all. The software does what it is supposed to.

It has been very beneficial to our company. The ability to customize our outreach message was extremely helpful during the early days of COVID in reaching out to support our customers in need. We have captured additional sales and it has helped our stores remain top of mind when our customers are ready to purchase.

Extremely easy to use and understand. Great reporting down the rep level. Ability to see actual text conversations with customers to be able to coach associates toward improvement.

Other than being glitchy when logging in, it always works, usually just takes 2 or 3 attempts, I haven't had any significant issues.

Great for practical use, poor for reporting

We see a tremendous lift in customers returning

This softwares ability to report on conversion is sub optimal. How many customers came from specific lists to upgrade? How can I share that data easily? How can we combine the data from all months to spot trends?

It’s been easy to use, quick, and helpful to all our associates and customers alike. Customers love being able to speak through text.

This is an amazing tool we use daily that help us reach out to mass groups of customers quickly to invite them in store.

It would be great to have more customization options but we still love it.

This is a great product to reach customers who in this day in age block most forms of communication. Texting guests is a more streamlined marketing approach and is an excellent way to inform our customers of ever changing promotions and offers.

Some technical difficulties with account profiles not loading the correct information from the integration through RQ. However, the TEAM at Statflo is very quick to respond and offer solutions.

The team at Statflo have been great partners since day 1. They are proactive in their approach, and are extremely responsive. If you are looking for a CRM tools for retail, I would highly recommend you give Statflo a serious look.

Very intuitive for all end users and provides which helped accelerate adoption rates.

No real cons at this point. Our experience with both the software and account team has been very favorable.

Statflo boasts ease of use and strong reporting capabilities. More than the software itself, the collaboration and support from the Statflo Team makes this a great addition to the customer experience.

I have no concerns with the Statflo software. One recommendation I could recommend would be automated reporting to a specific distrobution list that covers the key KPIs.

Ability to reach and stay relevant with customers. A great tool to maintain and grow your business. Definitely recommended if you are looking to grow your business

The one thing I'd improve is the selection of customer whiles reassigning to new Representative

I like how easy it is to reach out to customers via text or call. It helps create better relationships with customers. I love the reporting features and how you can easy track success and coach off of the reports.

Sometimes there are certain glitches where the phone number is out of the area, or where leads were supposed to be removed but weren't.

It’s been great to work with the team

I love that it reminds me when to follow up with guest and keeps everything in one place! It make my customers feel important.

Not much it’s a pretty smooth interface, it would be nice to be able to customize the initial chat request to add personal touch to sale

Very positive so far. We look forward to future development of the product.

It really is a step into the 21st century of communication. Outbound calls are a thing of the past. This system is intuitive and easy to use.

It is in the very early stages of development in regards to features. We would like to see it add closed sale tracking for individuals as well as a metric to compare agencies in skill. Like closed sale/text or something.

Statflo has been phenomenal, [SENSITIVE CONTENT HIDDEN] our rep does an absolutely amazing job helping us.

I like that it is friendly for us to see all of the customers in statflo.

I think if it were a tad bit user friendly with roles and dividing up accounts a bit more.

Seeing very steady sales and customer responses. Definitely worth the time spent even at rep level seeing solid ROI

Very simple and easy to use. Quick rollout to new hires and very efficient use of time

Reporting is a little underwhelming. Would like more reporting around follow up. 2nd and 3rd messages. Etc.

It's very easy to text customers, and for this day in age that's how most customers respond.

It does feed in from RQ, so if the information is wrong or you don't have the customer information you have to do some research.

Helps talk to customers and set up a time with them.

Like all the features there easy to use.

I have nothing bad to say its a great program

Statflos Smart Lists helps make sense of our full CRM base, and narrow in on strategically on the customers we want most to engage with. This helps drive our conversion & bring interest into our stores through a platform which is easy to use, and acts as a medium to interact with our customers.

The volume! And thats a good problem to have. The most challenging thing is ensuring you're on the ball with customers reaching back out to you after you've sent out your Chat Starter.