Telegram

RATING:

4.7

(6283)

About Telegram

Telegram is an open-source desktop and mobile messaging app that provides businesses with reliable messaging by utilizing end-to-end encryption and self-destruct message capabilities. Telegram allows businesses to customize their own client interface or create additional tools with Telegram's free open API, Bot API and TDLib.Telegram includes 1-1 and group messaging, file and image sharing, end-to-end encryption, self-destructing messages, and many more. With Telegram, users can choose whether to have just 1-1 conversations or group conversations with up to 200,000 other users. Since Telegram's servers are spread worldwide, messages can securely be sent to other users within a matter of seconds. Users can also store and send media files and documents of any size us...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Telegram Pricing

Telegram is a free messaging app with no ads or subscription fees.

Free trial: 

Not Available

Free version: 

Available

Telegram Mobile
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Telegram Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Telegram

1 - 5 of 6,264 Reviews

Isabel

Arts and Crafts, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Life saver

User Profile

Ngha

Verified reviewer

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Very powerful social media, file sharing and communication tool

Telegram goes far beyond just communication. It is a school on its own. I have been blessed by telegram with very educative channels and groups. Telegram opened my business up to new client bases. Telegram has been a wonderful app for me. I am subscribed to telegram channels that are very useful for me. Channels that post educational content, free courses, software applications, video tutorials etc. Because of the nature of my employment, it is imperative that I cultivate my professional network, and telegram provides me with the ability to do just that. It enables me to search for and join a variety of channels and groups of people. It provides a comprehensive range of features and capacities to choose from. I take great pleasure in putting it to use.

PROS

Completely unaltered media transfer is a feature it offers. Using the dancing emojis is a lot of fun. Owners of businesses may now respond to customer questions with the help of automated systems bots. It's a fantastic way to get the word out to a wider audience. In addition to groups, users may also join specific channels. Using this method, you can reach out to many more people. The robots help with a variety of critical processes. Data and file sharing have never been easier.  Compared to other messaging apps, it provides a better level of privacy and a plethora of extra features.

CONS

One person on his side can clear the chat between the two of you completely with no trace. I find this a little extreme. Telegram is still growing in popularity and this is limiting its use as you can make the most out of it by interacting with other telegram users

Reason for choosing Telegram

Telegram goes far beyond social communication. I have gained more from telegram that from any other social media platform

Reasons for switching to Telegram

Though I still use Whatsapp, I was looking for more, like channels, reaching a wider audience and connecting with a different people that we do not necessarily share contact. Telegram offered all that and more

User Profile

Nnakwe

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2023

My WhatsApp Alternative

Overall, one of the best things I like about Telegram is the group feature, if you want to pass down an important to a lot of people in the same place then this software is for you. It is also a great place to create a community for your business. Great software I highly recommend.

PROS

I like how I could chat and communicate with others.I also like the versatility of the group feature, I like how it allows more than 5000 people in a group unlike other similar software.One other thing I like about Telegram is the ability to store long stream of old chats in a group and make it available to new participants and you could also pin important chats and access them at any given timeLastly, I like how you could make use of bots to help coordinate and keep your group organized by blocking unnecessary chats and unserious members. Additionally, I like how tight the security system is, once an account is reported for fraudulent activity, the account gets blocked and restricted from accessing the platform again.

CONS

One thing I dislike about this software is that you could receive messages from random people you don't know and due to this there are lots of scammers available on the platform and a lot of people have fallen victim to these scammers while it has a tight security, I really wish this matter should be looked into and something should be done to prevent unnecessary messages.

Reasons for switching to Telegram

I switched from WhatsApp because Telegram allows me to communicate to a more larger audience

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

Review of Telegram

PROS

Telegram is easy in use, has multiple useful features and is a great application for texting.

CONS

Not everyone has Telegram so you can't connect with some people.

Gustavo

Gambling & Casinos, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed February 2024

Communications security

PROS

Is a very secure tool in terms of information retrieval. Comfortable to use

CONS

Very frequent audio and video call failures. delayed notifications.