# Thrio Software Reviews, Demo & Pricing - 2026 > Review of Thrio Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-communications-mngt/thrio-profile --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Thrio Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Thrio 2026: Benefits, Features & Pricing Wondering if Thrio is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Thrio 5.0 [(5)](https://www.softwareadvice.com/customer-communications-mngt/thrio-profile/#reviews) Pricing Starting at $89.00 per month ### About Thrio CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools. Thrio offers an API-first architecture & array of security certifications that make it a compelling choice for complex and high-volume environments. Thrio’s contact center experts develop and market cutting-edge technology that sets a new standard for reliability in contact centers. Wondering if Thrio is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Thrio User Interface ## Popular Thrio Alternatives Main Product Thrio 5.0 [(5)](https://www.softwareadvice.com/customer-communications-mngt/thrio-profile/#reviews) Ratings Breakdown - 4.60Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) 4.6 [(140)](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.79Value for money - 4.79Customer support - 4.59Functionality Pricing Starting at $80.00 per year Get Price Alternative Product [Zoho Voice](https://www.softwareadvice.com/voip/zoho-voice-profile/) 4.0 [(46)](https://www.softwareadvice.com/voip/zoho-voice-profile/#reviews) Ratings Breakdown - 4.17Ease of use - 3.81Value for money - 4.16Customer support - 3.65Functionality Pricing Starting at $34.00 per month Get Price Alternative Product [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(224)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.13Value for money - 4.13Customer support - 4.07Functionality Pricing Starting at $29.00 per month Get Price ## Thrio Pricing and Plans Starting price: $89.00 per month Free Trial Free Version Basic $89.00 per user, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Thrio Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Thrio Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface Alerts/Escalation Alerts/Notifications API Archiving & Retention Auto-Dialer Automated Routing Automatic Call Distribution Autoresponders Blended Call Center Business Process Automation Callback Scheduling Call Center Management Call Conferencing Call Disposition Caller ID Call List Management Call Logging Call Monitoring Call Queues Call Recording Call Reporting Call Routing Call Screening Call Scripting Call Tagging Call Tracking Call Transcription Call Transfer Campaign Management Canned Responses Chatbot Collaboration Tools Compliance Management Compliance Tracking Computer Telephony Integration Conferencing Contact Database Contact Management Content Management CRM Customer History Customizable Branding Customizable Dashboard Customizable Fields Customizable Reports Data Import/Export Document Storage Email Management Event Triggered Actions Fax Management File Sharing File Transfer Forms Management Graphical Workflow Editor Inbound Call Center Interactive Content IVR Live Chat Manual Dialer Monitoring Multi-Channel Management Multi-Language Multiple Scripts No-Code On-Demand Communications On-Demand Recording Online Voice Transmission Outbound Call Center Performance Management Performance Metrics Personalization Phone Key Input Predictive Dialer Pre-recorded Messages Proactive Chat Progressive Dialer Progress Tracking Project Workflow Quality Management Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Recording Reporting/Analytics Reporting & Statistics Role-Based Permissions Rules-Based Workflow Scheduled Recording Sentiment Analysis Single Sign On SIP Trunking SMS Messaging Social Media Integration Survey/Poll Management Surveys & Feedback Task Management Text to Speech Third-Party Integrations Transcripts/Chat History Transfers/Routing Unified Communications Voice Customization Voice Mail Voicemail Transcription VoIP VoIP Connection Workflow Configuration Workflow Management Workforce Management ## Thrio User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 5.0 Customer support 5.0 Functionality 5.0 Have you used Thrio and would like to share your experience with others? JB Jason B. Verified reviewer Information Technology and Services 501-1000 employees Used daily for more than 2 years Review source Reviewed June 2023 A+ Implementation & Support Teams & Overall Design 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done. Cons: We didn't find them sooner as we would have been more competitive on other opportunities. Reasons for switching to Thrio Needed a more robust solution Read More JF Justin F. Verified reviewer Financial Services 51-200 employees Used daily for more than 2 years Review source Reviewed December 2022 Great Omnichannel Platform 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal. Cons: We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp. Vendor Response Justin-- many thanks for the review. We're always open to feedback and do appreciate yours. In terms of reporting, we are looking forward to showing you our new Power BI based visual reports. These include sentiment analysis and word clouds among many other new reports. We're also eager to show you our support of WhatsApp that we have had available for about a year now. We'll make sure our team reaches out to you for these demos and product walkthroughs at a time that's good for you. We look forward to continuing to work with you and the Cedar team. Replied December 2022 Read More BB Bonnie B. Verified reviewer Telecommunications 51-200 employees Used daily for more than 2 years Review source Reviewed June 2023 Amazing product and support! 5 Overall experience has been only positive and consider them a partner. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing. Cons: I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly. Reasons for choosing Thrio The cost as well as limitations and lacked the flexibility to do what we needed Reasons for switching to Thrio The product was no longer supported, outdated and did not meet our clients evolving needs Read More LD Laure D. Verified reviewer Philanthropy 11-50 employees Used daily for more than 2 years Review source Reviewed June 2023 Thanks to pandemic 5 On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations. Cons: Really don’t have anything negative to say. Read More TM Tina M. Verified reviewer Management Consulting 2-10 employees Used daily for less than 6 months Review source Reviewed March 2023 Great Company! 5 From day one, they have been supportive and responsive to all of our needs. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running! Cons: I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with. Reasons for choosing Thrio Ease of solution, response time, and support. Reasons for switching to Thrio Lack of support for issues made it a necessity. Read More Showing 1 - 5 of 5 Reviews ## Other Top Recommended Customer Communications Management Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (526) Recently recommended **38** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **7** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16378) Recently recommended **0** times Stuck Between Options? 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