--- title: "TimelinesAI Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TimelinesAI. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TimelinesAI is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / [TimelinesAI](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/) / TimelinesAI Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/alternatives/) # TimelinesAI User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 116 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 83 reviews (72%) - 4 stars: 25 reviews (22%) - 3 stars: 7 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I also use TimelinesAI with my Meta ads. Because TimelinesAI has a Zapier integration, I can ensure that every time a new lead comes in from a Meta advert, that lead is sent an immediate WhatsApp message and a conversation is started. - The CRM Integration makes it easy to push data to Hubspot , Simplified WhatsAPP Api use saves us time for custom usecases, Analytics. - My experience with the tool has been very positive. While I haven't been able to test it with real clients yet, the conversations with my simulation AI agent have been excellent. ### Most mentioned cons - The main drawback is the limitations in functionality and the fact that users can delete their history, which makes it harder to maintain a complete and reliable record of client communications. - The monthly fee is not so cheap when converting to my local currency ( from US dollars to Brazilian reais - BRL) - This isnt easy to manage - it requires you to enter your messages in a fiddly JSON format and let to fails. ## TimelinesAI customer reviews Showing reviews 1-25 of 116 (page 1). ### many hopes for this easy-to-use tool !! - Overall rating: 4/5 - Reviewer: José O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is a very effective and surprisingly easy-to-use tool. Still testing its effectiveness. We're in test mode, and they've helped us extend the free version to fully explore it. #### Cons nothing against it at the moment. --- ### Best App - cant go wrong! - Overall rating: 5/5 - Reviewer: Cara H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ⭐️⭐️⭐️⭐️⭐️ Exceptional Service and Great Value! I had a fantastic experience with Timelines A. From start to finish, their service was professional, reliable, and efficient. The team was attentive, communicative, and clearly committed to delivering quality results. The pricing was very reasonable for the level of service provided — great value for money. It’s refreshing to work with a business that is not only good at what they do but also honest and easy to deal with. Highly recommend Timelines A to anyone looking for excellent service at a fair price. A great business all around! #### Cons Nothing - really a seamless and effort app to use. Cant say anything negative about this product. Would highly recommend. --- ### Worst service customer - Overall rating: 1/5 - Reviewer: Mario M. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] only ask for collaborate, dont work #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Is a good software, very simple to configurate #### Cons [sensitive content hidden], the customer service is horrible. He didnt want to work --- ### Streamlined WhatsApp Management That Keeps Our Team in Sync - Overall rating: 5/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, TimelinesAI has been a reliable and effective tool for managing multiple WhatsApp numbers across our team. It keeps all client conversations organized in one place, makes it easy to collaborate, and integrates smoothly with our CRM. While some advanced automations require third-party tools, the platform has saved us significant time and improved response speed with clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy WhatsApp integration with multiple numbers, intuitive chat management, and smooth CRM syncing. The multi-user access and shared inbox make it simple for our team to stay on top of client conversations in one place. #### Cons Limited native automation options — some workflows still require third-party tools like Make or Zapier. Also, managing multiple WhatsApp accounts could be more seamless without having to juggle browser sessions. --- ### Great value for money - Overall rating: 5/5 - Reviewer: Peter G. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Great, on point. Communication is fast in responding. The look and feel is easy and intuitive, would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, manages group whatsapp, integrates with CRMs. Portal is simple, but does what it needs to do. #### Cons It would be great to highlight the person who answers the client, so that the client knows who is answering. Would be great if they could answer whatsapp calls as well. --- ### Good experience - Overall rating: 5/5 - Reviewer: Cami G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered It's been good so far. I know it can improve a lot in metrics and analytics. If you do that, I would not leave. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a great option for our clients for easy and agile communication. It does not have many restrictions. #### Cons Lack of analytics and metrics reports. It's a bit of a down for me, I need to know how much do I respond and times. --- ### Great product - Overall rating: 5/5 - Reviewer: Vikas J. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been using TimelinesAI to manage my WhatsApp communication with clients, and it’s made a huge difference. All my chats are now synced automatically with our CRM, which saves a lot of time and keeps everything organized. The setup was simple, and their support team has been super helpful whenever I had questions. It’s honestly one of those tools that just makes daily work smoother and more efficient. Highly recommend it if you’re managing multiple client conversations! #### Cons Overall, it works great — just wish the sync speed and interface were a bit faster when handling multiple chats at once. --- ### Good integration with CRM Pipedrive - Overall rating: 5/5 - Reviewer: Fernando F. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Good value for money. . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Integration with Pipedrive. . #### Cons Sometimes the mass messaging take a while to complete. . --- ### Good platform followed with good support. - Overall rating: 5/5 - Reviewer: Henrik A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered A very positive excperience with the system and also with the support. Good pricing. A very positive excperience with the system and also with the support. Good pricing #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been testing it for some time and I like the GUI, how easy it is to navigate and communicate with customers. I do like the chatty AI that helped a lot. Overall very good. #### Cons On the wish list is to make the menu on the left hand side a little smaller. On the wish list is to make the menu on the left hand side a little smaller. #### Reasons for choosing TimelinesAI good --- ### Great customer support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Great customer support, they were super with each exchange - big reason to use their app I think. Great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Functionality - getting whatsapp in to monday hasn't been easy before Timelines AI - new version for Monday CRM is great #### Cons The Timelines AI interface itself is not pretty, and its a shame to have to back to it all, would rather just stay in Monday --- ### Support and Maintenance need to be updated - Overall rating: 3/5 - Reviewer: Jose C. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. if the communication with whatsapp is critical for your business perhaps timelines be an issu because it can be stopped at any time with no notification even for maintenace fixes!!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros easy to setup and configure, and really to start working with it. #### Cons could be for sure updated is the support and maintenance operation without any notification in the middle of the day... and the only respons you're receive from the chat we 're working to resolve this issu.... #### Reasons for choosing TimelinesAI no idear, but if we continu to have the same issue we will consider our decision --- ### Excellent tool - Overall rating: 5/5 - Reviewer: Silvana P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered My experience with the tool has been very positive. While I haven't been able to test it with real clients yet, the conversations with my simulation AI agent have been excellent. I'm very excited to try it out with my real clients soon. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved this tool; it allows me to have my AI agent available 24/7 for my clients. It's a wonderful tool! #### Cons So far, I have nothing negative to say about TimelinesAI. In fact, since I discovered it, it's only been positive. --- ### Recomend the use - Overall rating: 4/5 - Reviewer: Jefferson F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I'm Learning about application, but i'm thing very easy. The integrations with Zapier and Hubspot is very good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Application is friendly to use and easy to learn. The integrations with Zapier and Hubspot help to unifique everthing #### Cons Nothing to consider while, because i'm start the use and learn. I need to more time to talk about something --- ### Timelines is perfect - Overall rating: 5/5 - Reviewer: Davide I. - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve been using TimelinesAI to manage customer communication through multiple WhatsApp Business numbers, and it has made a huge difference in our workflow. #### Cons Easy Setup: Connecting each number is straightforward. Just generate a QR code and scan it from the WhatsApp Business app — it takes less than a minute. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Puja A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It makes it easier to control multiple WhatsApps in one place, chat history is automatically saved in CRM #### Cons Cant transfer owner role to another users, need more detail statistics report, cant pay with paypal. --- ### Recommended for ease teams' Whatsapp conversations management and integrate with other tools - Overall rating: 5/5 - Reviewer: Jonathan L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, the best platform I've used to sync Whatsapp and HubSpot. Really easy and user friendly to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How easy it is to manage Whatsapp conversations in an Inbox. Being able to send automated messages from HubSpot workflows. The various integrations options. #### Cons Not being able to manage HubSPot associated contacts in Timelines UI. For the rest, it reached my expectations. --- ### Works well! - Overall rating: 5/5 - Reviewer: Suresh S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered There are many other features but we needed an easy way to copy and paste links from whatsap chats for the documents we are sent from all parties, and save them into our CRM which is Pipedrive. It works excellent for that and we are looking forward to testing the other features. Suresh Sajnani Advanced Solar Solutions LLC #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our favorite feature so far has been the ability to save email attachments directly to our CRM system. #### Cons So far, there is nothing we dislike about the software and we're very excited to test the rest of it. --- ### Best app for WhatsAPP on Hubspot - Overall rating: 5/5 - Reviewer: Thibaud D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Great experience! Very responsive and efficient support. Seamless integration with HubSpot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is possible to send workflows without using the WhatsApp API. It's also possible to send WhatsApp messages directly from a deal. #### Cons It's a bit complicated to set up workflow triggers based on WhatsApp messages via HubSpot --- ### Good Software! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Generally, my experience with Timelines is very good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite thing about the software is the messages apears instantly in the CRM when I chat with a client in whatsapp and this action helps me because I testify that I chatted with the client. #### Cons Sometimes the system crash while I work and this thing is very annoying --- ### Room to grow - Overall rating: 3/5 - Reviewer: Helena S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's great to not use my own number at times. Good to have things all in one place. Useful for collation of documents & communicating with clients. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple and clear to use. Effective for its purpose. Helpful as a means of not using a personal number for work. Promotes teamwork. #### Cons Slow, often crashes, takes time to download previous messages. Notification sounds can be annoying. No feature to download all images from one chat at once. Would like to have option for desktop notifications (& sounds only) for chats assigned to me. --- ### Pratice - Overall rating: 5/5 - Reviewer: Evandro D. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered This product helped me save time and improve my performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product helped me save time and improve my performance. #### Cons nothing, I liked everything! nothing, I liked everything! --- ### Great features and extraordinary support - Overall rating: 4/5 - Reviewer: Pooja M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Features like assignments to chats & labeling are very useful for us. #### Cons There should be a refresh button that could help refresh a single chat --- ### Amazing Product and amazing Support - Overall rating: 5/5 - Reviewer: Aramas S. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Amazing Software! + [sensitive content hidden] from the Support Team is amazing, she helped me out so much with many different things, thanks to her i definetly stay subscribed! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Software is easy to use and very good with integrations #### Cons Nothing, it sjust an amazing product. --- ### . - Overall rating: 5/5 - Reviewer: Roxana L. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that the conversations are saved because they serve to review procedures at all times #### Cons I do not like that the whatsapp is disconnected and you have to reconnect --- ### TimelinesAI - Overall rating: 4/5 - Reviewer: Alex h. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the easy way to manage leads between our team. #### Cons The system does not always work continuously, there are occasional crashes ## More reviews [Next reviews](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/?page=2) --- TimelinesAI Reviews, Pros and Cons - 2026 Software Advice