--- title: "Verint Messaging Software Reviews, Demo & Pricing - 2026" description: "Review of Verint Messaging Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-communications-mngt/verint-messaging-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Chatbot Software](https://www.softwareadvice.com/live-chat/chatbot-comparison/) / Verint Messaging Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Verint Messaging Review Wondering if Verint Messaging is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Verint Messaging 4.4 [(8)](https://www.softwareadvice.com/customer-communications-mngt/verint-messaging-profile/#reviews) Pricing Pricing available upon request ### About Verint Messaging Verint® Messaging™ is a cloud-based customer engagement solution that helps companies provide personalized, rule-based messaging across multiple channels. The product enables organizations to create and manage private messaging channels, enabling them to communicate with customers in a way that is more effective and efficient than a traditional support ticket system. It also provides actionable insights based on the data it collects from these interactions. Verint Messaging can be used as a channel for personalized interaction with each customer, whether they want to resolve their queries or report issues. These interaction channels also act as a way to capture feedback on provided services or product offerings. Verint Messaging facilitates integration with several third-party applications including Twitter, WhatsApp and more. Do you work for Verint Messaging? [Manage this product listing](https://www.g2.com/products/verint-verint-messaging/claim_requests/new?auto=true) Wondering if Verint Messaging is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. ## Verint Messaging User Interface ## Popular Verint Messaging Alternatives Main Product Verint Messaging 4.4 [(8)](https://www.softwareadvice.com/customer-communications-mngt/verint-messaging-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.50Value for money - 4.69Customer support - 4.13Functionality Pricing Available upon request Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(407)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.24Value for money - 3.95Customer support - 4.47Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.23Customer support - 4.60Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Zipchat](https://www.softwareadvice.com/live-chat/zipchat-profile/) 4.8 [(26)](https://www.softwareadvice.com/live-chat/zipchat-profile/#reviews) Ratings Breakdown - 4.85Ease of use - 4.72Value for money - 4.88Customer support - 4.62Functionality Pricing Starting at $49.00 per month Get Price ## Verint Messaging Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Verint Messaging Features - Popular features found in Chatbot AI/Machine Learning Automated Responses Chatbot Code-free Development Customer Support For Sales/Marketing Natural Language Processing Pre-Configured Bot Query Suggestions - More features of Verint Messaging AI Copilot Interaction Tracking Multi-Channel Communication ## Verint Messaging User Reviews ## Verint Messaging customer ratings - Overall rating: 4.4/5 - Total reviews: 8 ### Rating distribution - 5 stars: 4 reviews (50%) - 4 stars: 4 reviews (50%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.5/5 - Customer support: 4.7/5 - Functionality: 4.1/5 --- Have you used Verint Messaging and would like to share your experience with others? ### Customer feedback manager - Overall rating: 4/5 - Reviewer: Mas Adiana M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This application helps with managing customer feedback, from our own website and from the our social media account. It help us to collect and analyzed our brands reputation. #### Cons This software is not flexible, as it can be used to only engage with the message that we get from the inbox and monitor the engagement with customer. There are no analytics report that can be produce from this software. --- ### Simple and Effective Engagement Tool - Overall rating: 4.5/5 - Reviewer: Amy O. - Industry: Primary/ Secondary Education - Product usage: Used unspecified for more than 2 years - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 3.5/5 #### Pros Conversocial stuck out to me above other social media listening tools because of its simplicity and easy to use platform. The layout of Conversocial is strategic and everything seems to have a place. The shortcut options are quick and I love how easy it is to use their keyword search (for the most part). My other favorite features from Conversocial are the way they pull up previous engagements. You can see how many times each user has mentioned your company/brand/school and then can view those previous conversations. With other engagement tools, I've had to click around a few times to view previous engagements, or there is no option to view them. Conversocial has found a very efficient way to provide this data. They also have a wonderful tech support team and are quick to act whenever myself or my team experienced issues. The tagging options were simple to use as well. #### Cons I wish Conversocial had an app for their platform. Since conversations on social media occur 24/7, it'd be nice to quickly access Coversocial from my phone and archive, respond, etc. quickly. I also wish it was easier to bulk archive in Conversocial as well as only search for items that weren't already assigned or archived. All in all, this is a great platform, though. --- ### Conversocial: One of the best for social monitoring and engagement - Overall rating: 4/5 - Reviewer: Nolan P. - Industry: Primary/ Secondary Education - Product usage: Used unspecified for more than 2 years - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 4.5/5 - Functionality: 2.5/5 #### Pros The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts. My team used Conversocial to monitor conversations on 60+ Facebook pages and multiple Twitter accounts, but I've also used Salesforce Radian6, Salesforce Social Studio, Percolate, and Hootsuite. Conversocial has one of the best user interfaces I've encountered. It's easy to select single or multiple accounts and channels, apply tags for categorization, assign out to different team members, and even create and use macros to do several actions at once. Plus, Conversocial has keyboard shortcut keys for most of these actions, which other platforms are either completely lacking or too limited. The team at Conversocial were always great to work with and responsive to service requests or questions. #### Cons The only reason my team stopped using Conversocial was to switch to a more fully-featured social media management suite so we could have all aspects of social managed within one platform (Monitoring, Publishing, Listening, Reporting, etc). If you're looking for a point solution, Conversocial's great. They do have some limited reporting and are working on further offerings there. --- ### Manage customer feedback with ease - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you can afford it, go for it. I’m sure you'll love using Conversocial for the fact that it has a lot to offer its clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have to admit that Conversocial is amazing when it comes to managing customer feedback. Not only is it super-easy to use but it has some of the best features that help you do a lot more than messaging. 1. A helpful tool for social listening and managing brand reputation. 2. Powerful analytics and automation feature. 3. Supports multiple channels and is fairly scalable. #### Cons 1. Needs regular updates and new features quite often. 2. It is pricey. --- ### Conversocial for Dedicated Social Customer Care and Engagement - Overall rating: 5/5 - Reviewer: David T. - Verified reviewer: Yes - Industry: Retail - Product usage: Used unspecified for more than 2 years - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Not only does the technology meet our needs, the partnership with Conversocial as an organization is incredibly valuable. They consistently position themselves in an anticipatory industry foothold, helping us identify and meet opportunities to stay ahead of customer expectations. This holds for reporting, associate experience, and the partnerships they build with social media entities. We have a solution and subject matter experts that help us use it to its fullest capacity. #### Cons Hard to pick out anything in particular. Any issues we've had, we've been able to work quickly to either resolve or road-map solutions. --- ### Conversocial in the contact center - Overall rating: 5/5 - Reviewer: David T. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Conversocial to support inbound customer service requests on Instagram, Twitter and Facebook. They've been a tremendous partner and have helped us expand our social footprint from within customer service to not only help our customers but serve the rest of our organization through community management and growth. Thanks to their partnership, we've been able to push the boundaries of Twitter engagement by enraging with users based on unique search terms apart from our brand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Made our agents markedly more efficient (10X as many responses as if we handled natively or through deck-based platforms) but maintains the native experience within their tool. Great prioritization components as well. #### Cons Reporting is relatively static, but continues to evolve. --- ### Secure system that is an easy way to monitor inbound calls which shows all previous correspondence. - Overall rating: 4/5 - Reviewer: Tom H. - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like their tracking system and how it has a record of all past contact calls. I also like the keyword search tool. #### Cons They need to create an app for my phone so I can manage more calls when I am traveling. I also thought the price was high for a small business. --- ### No other compares! 10/10 - Overall rating: 5/5 - Reviewer: Paul W. - Industry: Electrical/ Electronic Manufacturing - Product usage: Used unspecified for less than 12 months - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The staff are very helpful and always willing to help. The program is so easy to use and would say reduces response times having all channels in one place. #### Cons The only critique I would have is when sentimenting a thread you have to do each one individually. --- Showing 1 - 8 of 8 Reviews ## Other Top Recommended Chatbot Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3064) Recently recommended **0** times [Appy Pie](https://www.softwareadvice.com/artificial-intelligence/appy-pie-profile/) **4.6** (1394) Recently recommended **0** times [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** (590) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Verint Messaging with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice