# Viber Software Reviews, Demo & Pricing - 2026 > Review of Viber Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-communications-mngt/viber-profile --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Viber Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/alternatives/) # Viber 2026: Benefits, Features & Pricing Wondering if Viber is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Viber 4.4 [(4060)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Pricing Pricing available upon request ### About Viber Viber is a web and mobile-based communication solution, which enables businesses of all sizes to connect with clients and run promotional campaigns via one-to-one chats, video calls and text messages. The application lets professionals run advertisements, convert leads and process payments. Brands can use Viber community feature to manage and interact with multiple members simultaneously, publish links to invite new users, control admin or member privileges and customize the community's image or description. Administrators can also add or remove community members and delete posted messages. It also allows marketing teams to enhance audience engagement and brand awareness using its sticker content functionality. Viber lets businesses integrate with third-party applications via API. It comes with mobile applications for iOS and Android. Support is extended via documentation. Wondering if Viber is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Viber User Interface ## Popular Viber Alternatives Main Product Viber 4.4 [(4060)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.26Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16383)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) 4.7 [(6425)](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.65Value for money - 4.28Customer support - 4.58Functionality Pricing Available upon request Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Weave](https://www.softwareadvice.com/product/158992-Weave/) 4.3 [(672)](https://www.softwareadvice.com/product/158992-Weave/reviews/) Ratings Breakdown - 4.46Ease of use - 4.10Value for money - 3.92Customer support - 4.28Functionality Pricing Available upon request Get Price ## Viber Pros and Cons We analyzed 4,060 verified reviews for Viber to find out what actual users really think. Select to learn more Affordable Global Calling Options With Viber, users can make free calls to other Viber users worldwide and enjoy low-cost rates for calling landlines and mobile numbers internationally. The Viber Out feature is especially valued for connecting with contacts who don't use Viber, helping users save on phone bills while maintaining clear call quality. Robust Group Chat Features Viber makes it easy to create and manage group chats for friends, family, or work teams. Users appreciate the ability to organize conversations, share media, and coordinate activities with multiple participants. Features like message deletion, privacy controls, and quick switching between chats help keep group communication efficient and engaging. High-Quality Video Call Experience Viber offers reliable video calling with clear audio and visuals, supporting both one-on-one and group calls. Users highlight its ease of use, cross-platform compatibility, and ability to maintain call quality even on slower connections. Free video calls make it a convenient choice for staying connected locally and internationally. Performance Depends On Connection Viber's call and messaging quality is heavily affected by internet stability. Weak or slow connections often result in dropped calls, lag, and poor audio or video. The app requires more bandwidth than some competitors, making it less reliable in areas with limited or inconsistent network coverage. Limitations In Photo Sharing Users report that Viber compresses images and videos, reducing their quality during transfers. Automatic saving of media to device storage can clutter phones, and there are restrictions on the number and size of files sent at once. Backup and retrieval of shared photos is unreliable, leading to frustration for frequent media sharers. Lagging Behind Competitors Compared to other messaging apps, Viber is seen as less popular and lacking in features. Users mention its interface feels outdated, innovation is slow, and call quality doesn't match leading alternatives. Limited adoption and higher costs further reduce its appeal against more widely used competitors. ## Viber Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Viber Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Viber API Communication Management Customer History Feedback Management Interactive Content Live Chat On-Demand Communications Personalization Reporting/Analytics Video Support ## Viber Integrations WhatsApp Integration rated 4.5 from 64 reviews Telegram Integration rated 4.7 from 16 reviews ## Viber User Reviews Overall Rating 4.4 Ratings Breakdown 5 55% 4 32% 3 11% 2 2% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.3 Functionality 4.3 EB Eva B. Verified reviewer Retail 51-200 employees Used weekly for more than 2 years Review source Reviewed March 2026 Happy viber 5 Is good way to interact with friends also make international calls, should be free international calls. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The emoticons is in a way to express how you feel in the moment, I don't think anyone can write it down more words about the app. Cons: None I can't say anything about it. Because is an app to chat with friends and friends I can't say more. Read More JT Jasmine T. Verified reviewer E-Learning 11-50 employees Used daily for less than 2 years Review source Reviewed May 2025 Good app but location-dependent 4 Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to download it. It doesn't work particularly better or worse than other messaging apps. Ratings Breakdown 5 Ease of use 5 Value for money 1 Customer support 4 Functionality Pros: easy to use, has all the standard features of a chat app, is very reliable except when censored, can send decent quality of photos and videos Cons: viber tends to get censored a lot by various governments which isn't a problem with the app itself but does impede communication, which is the central point of the app. It also doesn't integrate with any other chat apps and I haven't yet found how to open it on the computer Read More YM Yusuph M. Verified reviewer Building Materials 2-10 employees Used monthly for more than 2 years Review source Reviewed December 2023 Yusuph Viber 3 Previously 4 Ratings Breakdown 3 Ease of use Previously 5 5 Value for money 4 Customer support Previously 5 3 Functionality Previously 5 Pros: It came as an alternative for Whatsapp and it wasn't overloaded with many people. Cons: Not so many people are aware with it so it's hard to engage with customers. Read More AW Antoinette W. Verified reviewer Computer Software Self-Employed Used daily for less than 12 months Review source Reviewed October 2022 Viber Software 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The most impactful feature of this software was the audio and also the design aspect of this software. The visuals were stunning and beautiful. This software was very simple and easy to use. I love how fast i can send and receive messages with using this software as well. The integration process was very easy for me because of the intensive user activity that I'm connected with while using this amazing software. Cons: You have to have a good internet source to run this software. Or the downside would be a total inconvenience as your trying to enter links which can become a bit complicated and somewhat a tedious experience. As this software is surprisingly not as versatile as it seems to be. There are aspects that are difficult to use with this product. Example would be: You are not able to ban an undesired call or unknown user because it seems that Viber does not have an ad blocking feature. Also, there is no option to dial any landline numbers using this software as well and you cannot use Viber without Wi-Fi connectivity. Read More RW Rooshan W. Verified reviewer Hospital & Health Care 501-1000 employees Used daily for more than 2 years Review source Reviewed December 2024 Viber positive Review 5 My overall experience is excellent, except viber out call feature that offers for limited countries, i found it excellent to contact with internet. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I am using Viber to contact my colleagues, friends and family. I found it very convenient and easy to use. Quality of audio and video call are also very good. Cons: The viber out call feature offers very less countries and even the limited countries have further limitation of use for only specific numbers. Special numbers are not allowed. Read More NZ Nina Z. Verified reviewer Human Resources Self-Employed Used daily for more than 2 years Review source Reviewed May 2025 Easy to use/ pretty good 5 Overall, its pretty good. As i said its very easy to use, also video call quality is good and you can share photo/video media in chat. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is easy to use, simplifies communication, and offers a variety of fun stickers.The video call quality is also very good. Cons: It’s easy to reply, and like other apps, it would be even simpler and more convenient if it could be used without an internet connection Read More AJ Alan J. Verified reviewer Internet Self-Employed Used daily for more than 2 years Review source Reviewed April 2025 Viber is an excellent application for exchanging messages and calls, and it is also very easy to use. 5 My overall experience with Viber is excellent! I've been using it since I got my first cell phone in 2014. Even though I have other apps, I still really enjoy using it to make free calls between other users of the app. I highly recommend it to anyone. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I found the app to be quite easy to use, as well as being free and very similar to WhatsApp. It allows you to make calls and send free messages and also has some different features. Other than that, the app is very good. Cons: At least for me, who uses my cell phone, the experience for calls or long videos has not been so good because of the excessive battery consumption, and depending on the internet connection, the quality is very poor. Read More LS Laura S. Verified reviewer Financial Services 51-200 employees Used daily for less than 2 years Review source Reviewed June 2025 Great, easily to use app 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I have found that this is a popular app to use within Eastern Europe and it has made work very accessible to get quick access to contractors that work for the company Cons: The layout is a little different to other instant messengers so it takes some time to use the functions but it is easy to access to message people straight away. Read More KO Kyaw Zin O. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed April 2025 Viber Social Media 4 It is good. 100% free and there have additional Viber plus feature. Easy to chat, call. Ratings Breakdown 5 Ease of use 2 Value for money 3 Customer support 4 Functionality Pros: Viber is completely free and easy to use with best UI, GUI (graphical user interface). Cons: Cloud backup is not fully backup user data. Sometime wecannot check very old history/photo. Read More ZZ Zin War Win Z. Verified reviewer Education Management 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2025 Chat Messaging App with Better Privacy 5 Ratings Breakdown 4 Ease of use 5 Functionality Pros: When it comes to use chat application. I usually used Viber because It is simple, easy to use, good privacy, creation own stickers, my notes and other useful features. Cons: No, I don't have much about Viber. Sometimes, Video call quality is a little bit not good when I share my screen with viber call. Read More Showing 1 - 10 of 4060 Reviews [See All Reviews](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) ## Viber Popular Comparisons [WhatsApp vs Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/vs/whatsapp/)[Telegram vs Viber](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/vs/viber/)[Text Request vs Viber](https://www.softwareadvice.com/internal-communications/text-request-profile/vs/viber/)[Sociocs vs Viber](https://www.softwareadvice.com/customer-communications-mngt/sociocs-profile/vs/viber/)[Wati vs Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/vs/wati/)[Front vs Viber](https://www.softwareadvice.com/crm/front-profile/vs/viber/) [Compare All Alternatives](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/alternatives/) ## Other Top Recommended Customer Communications Management Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (531) Recently recommended **19** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **8** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16383) Recently recommended **0** times Stuck Between Options? 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