--- title: "Viber Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Viber. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Viber is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) / Viber Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/alternatives/) # Viber User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 4,064 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 2,233 reviews (55%) - 4 stars: 1,308 reviews (32%) - 3 stars: 439 reviews (11%) - 2 stars: 69 reviews (2%) - 1 star: 15 reviews (0%) ### Most mentioned pros - Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move. - The messenger features and platform availability are actually nice but as I mentioned previously, the connectivity can be unreliable. - Sometimes, when it comes to using it for work, large file sizes can cause delays and slowdowns. But overall, it's very good both for work and for communicating with family. Plus, you can make calls at any time and quickly send whatever is needed. ### Most mentioned cons - Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) - However, it has some drawbacks, such as poor sound quality, unstable connections, and high battery consumption on phones. - The ads on the Windows PC version at least are extremely intrusive. ## Viber customer reviews Showing reviews 1-25 of 4,064 (page 1). ### Happy viber - Overall rating: 5/5 - Reviewer: Eva B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Is good way to interact with friends also make international calls, should be free international calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The emoticons is in a way to express how you feel in the moment, I don't think anyone can write it down more words about the app. #### Cons None I can't say anything about it. Because is an app to chat with friends and friends I can't say more. --- ### Honest review on Viber - Overall rating: 5/5 - Reviewer: Allan Del Cris T. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Viber is still not that popular here in the Philippines for everyday use. Maybe they need to invest on endorsing this apps more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the viber feature especially for business ads. It really suggest product ir services that is important or valuable. #### Cons I don't think Viber has any negative characteristics. I'n fact, those feature where in I feel belong to some groups who invited me to their group. --- ### Yusuph Viber - Overall rating: 3/5 - Reviewer: Yusuph M. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It came as an alternative for Whatsapp and it wasn't overloaded with many people. #### Cons Not so many people are aware with it so it's hard to engage with customers. --- ### Good app but location-dependent - Overall rating: 4/5 - Reviewer: Jasmine T. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to download it. It doesn't work particularly better or worse than other messaging apps. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros easy to use, has all the standard features of a chat app, is very reliable except when censored, can send decent quality of photos and videos #### Cons viber tends to get censored a lot by various governments which isn't a problem with the app itself but does impede communication, which is the central point of the app. It also doesn't integrate with any other chat apps and I haven't yet found how to open it on the computer --- ### Viber Software - Overall rating: 5/5 - Reviewer: Antoinette W. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impactful feature of this software was the audio and also the design aspect of this software. The visuals were stunning and beautiful. This software was very simple and easy to use. I love how fast i can send and receive messages with using this software as well. The integration process was very easy for me because of the intensive user activity that I'm connected with while using this amazing software. #### Cons You have to have a good internet source to run this software. Or the downside would be a total inconvenience as your trying to enter links which can become a bit complicated and somewhat a tedious experience. As this software is surprisingly not as versatile as it seems to be. There are aspects that are difficult to use with this product. Example would be: You are not able to ban an undesired call or unknown user because it seems that Viber does not have an ad blocking feature. Also, there is no option to dial any landline numbers using this software as well and you cannot use Viber without Wi-Fi connectivity. --- ### Easy to use/ pretty good - Overall rating: 5/5 - Reviewer: Nina Z. - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, its pretty good. As i said its very easy to use, also video call quality is good and you can share photo/video media in chat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use, simplifies communication, and offers a variety of fun stickers.The video call quality is also very good. #### Cons It’s easy to reply, and like other apps, it would be even simpler and more convenient if it could be used without an internet connection --- ### Viber is an excellent application for exchanging messages and calls, and it is also very easy to use. - Overall rating: 5/5 - Reviewer: Alan J. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Viber is excellent! I've been using it since I got my first cell phone in 2014. Even though I have other apps, I still really enjoy using it to make free calls between other users of the app. I highly recommend it to anyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found the app to be quite easy to use, as well as being free and very similar to WhatsApp. It allows you to make calls and send free messages and also has some different features. Other than that, the app is very good. #### Cons At least for me, who uses my cell phone, the experience for calls or long videos has not been so good because of the excessive battery consumption, and depending on the internet connection, the quality is very poor. --- ### Great, easily to use app - Overall rating: 5/5 - Reviewer: Laura S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have found that this is a popular app to use within Eastern Europe and it has made work very accessible to get quick access to contractors that work for the company #### Cons The layout is a little different to other instant messengers so it takes some time to use the functions but it is easy to access to message people straight away. --- ### Viber Review for my Organization - Overall rating: 3/5 - Reviewer: Thu Ta A. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's great. I can give it 3.5 Stars. Not bad at all. But they should take care more in the future. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It's really convenient and suitable our business for daily use. Chats are mostly used in our organization. But voice call and video call are also really great for everyday use. #### Cons First thing, I see in Viber which I don't like about is their file server. It can only carry 30 days after that all our files are no longer usable. For video call, the connection is a bit lag and dizzy. They needs to stabilize more. --- ### A Comprehensive Communication App with Strong Privacy Features and Fun Extras - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Networking - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros -Free Messaging and Calls -End-to-End Encryption -Group Chats and Calls #### Cons -Requires Phone Number -No Native Web App for Desktop -Spam Messages --- ### Not great now - Overall rating: 3/5 - Reviewer: Sohrab S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good concept but not very useful yet until more users get on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It makes phone calls and sends messages to users of Viber. #### Cons Nobody has Viber so I wasn’t able to utilize it much. #### Reasons for choosing Viber I didn’t. I used it for a while but then switched to Comcast for a while and now using Ooma. --- ### Great way to connect people - Overall rating: 5/5 - Reviewer: Bryan D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I'm completely satisfied with Viber. This is my no.1 messaging app and my daily driver. I hope that everyone is using viber, so we can easily send messages to everyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its easy to use, it will connect you to people easily. You can create groups, send personalized messages by using stickers, sending pictures and more stuff. #### Cons This is my go-to messaging app, I dont have any negative thing to say. #### Reasons for switching to Viber its more convenient to use and almost everyone is using Viber now. --- ### Viber is the best communications tool - Overall rating: 5/5 - Reviewer: Eathan T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great overall experience I would recommend it to everyone that wants to chat,video and voice call with friends and family or use for business purposes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros No registration needed for Viber, unlimited video and voice call plus text messaging to anyone anywhere,being able to message multiple people at the same time and is a available for most android,windows phone and blackberry #### Cons Communications are not secure and private #### Reasons for switching to Viber It's cheaper and easier to use with more features for your personality --- ### Viber is best for social chat - Overall rating: 4/5 - Reviewer: Min T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Viber is best notification and easy to create group. community. channels for marketing purposes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Viber is best for quick message and best for mobile notifications alos good #### Cons Short message and notification activity. --- ### Viber - Excellent Chat Application for business and personal - Overall rating: 4/5 - Reviewer: Myat Su M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros - My Note : We can easily take a note in the Viber. No need to open other note app. - Pin - We can pin important Chat or group. So, we can easily access top of the screen. - Backup & Restore - Sometimes we need to migrate our devices. This feature is excellent. #### Cons I don't have much. But sometimes, ads are appear. This is not critical. I enjoy to use the Viber. --- ### My experience using Viber - Overall rating: 5/5 - Reviewer: LISSETTE A. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. More than satisfied calling and messaging with Viber #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fresh and innovative application to keep in touch with my contacts. It was the first app I downloaded for call and messaging many years ago and I still have it till today. #### Cons Honestly there is nothing I wouldn’t like about this app --- ### Privacy and crisp calls - Overall rating: 5/5 - Reviewer: Sagun G. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I would say its on the positive side. I mostly use viber for calls which serves its purpose. The group chat never runs dry because of the unique stickers they provide and also it protects my privacy which is mostly why i use viber. so its a win for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy user interface and the crisp video quality of viber is what i like the most. The quality of video call is unmatched. I can easily create group chats to communicate with my friend circle. Also the self destruct timer for message in secret chats is very useful for my privacy. #### Cons While the video and audio are crisp, it needs a very fast internet. Also, it may not be able to perform best in older version of devices so a good device is must. Also i cannot share large files in viber which is a bit disappointing. --- ### Nice messaging app - Overall rating: 4/5 - Reviewer: Kasun M. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Operation wide this app is nice and user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Widely using messaging app which allows video and voice calls. Nice app with emojis stickers etc. with good messaging environment #### Cons Personally I do not like the appearance of this software which feels something not professional --- ### Viber was the first one - Overall rating: 5/5 - Reviewer: Inbal H. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For years we used only viber for international calls. We were very satisfied with the quality of calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For many years Viber was the only option to call international calls for free. It was always reliable and easy to use. #### Cons The only cons today is that less people use this app, mainly because of the many other options that are available today. --- ### Credibility, transparency, realism and experience are the best evidence. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered In terms of comprehensiveness, the method presented, and the use that began many years ago with Viber, it is the best program in this category and quality, and I thank those who provided it to us, thank you very much. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most is the large number of users, and this indicates continuity, and continuity indicates the provision of greatness, and from here the genius of creation appears in this program. It has benefited everyone, especially those who have distances and circumstances that prevent them from meeting. #### Cons I see that it affects some devices with less capabilities, so please issue a second, lighter version suitable for these devices. --- ### Try the amazing Viber today - Overall rating: 5/5 - Reviewer: Ayobami W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 100% I have been using Viber for over two year and it as been amazing app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Viber is the best which provide free messaging, voice and video call to other Viber users. It easy for me to communicate and also to chat with multiple friends. I'm using it to share files and media in one place. #### Cons There is limited to the number of participants during video call and there is high consume of data for video call --- ### The best messaging App I had ever used - Overall rating: 5/5 - Reviewer: Lourdes Bernadette D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I had used Viber since 2013, and I have seen all the themes, upgrades and changing of viber. It has been my best voice and chat app I used for my friends, clients, and family. It’s is very easy and friendly user. There are changes that I did not like but overall I can still say that it’s been the best app I can recommend to anyone. It’s a very convenient to use Viber out where you can call outside of your country to call cellphone number all over the world, and it’s so cheap comparing to skype or other messaging app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I love with Viber is that almost everyone I know is been using this, from the year 2013, until now, we have been using this for our groups, from work, family and friends. I had been loving their new feature where you can create your own sticker, and it can also be available for public use. This app has been most secured app for messaging that I had used, I can compare this to other app I had used, and this is the only app that I downloaded for my computer. I can attest that I’ve used this app for communication for the past year and it’s the most reliable messenger ever. I loved the feature where I can also verify the person in my contacts using this app, and also it made it so easy for the user to change phone number without deleting the old file from your old account. #### Cons I think Viber had deleted their feature where you can download the files from the app and you can send it to your email. The way I can save the file to my email, and it will come to a excel format. It was very convenient before, but now I cannot see that this feature is still available for viber. And another thing I don’t like about Viber is when we use conference call, we cannot see all videos of the participant, unlike Zoom or Facebook. But nevertheless, I been liking the quality of Viber since the year I been using it. --- ### My honest opinion about Viber (User for 3 years) - Overall rating: 5/5 - Reviewer: Evan B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered My whole involvement in Energy has been positive, since I for the most part used it for our ordinary discussions with clients and companions. It has an enormous number of emojis, that I use in discussions with my companions. The main need is that I have a strong wireless association, which I generally have. It is unquestionably useful for the two organizations and individuals since it has a wide assortment of jobs and is very secure. It is, in my view, a great application. I've been utilizing it less as of late on the grounds that there are other, more well known programs. It is, in actuality, a rising programming. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Viber enjoys a few benefits, for example, various capacities to draw in and keep up with, continuous talks, calls, and video calls, correspondence cryptography, expanded degrees of classification and assurance, determinations to customize visits, a wide scope of emoticons and gifts, networks with an interminable number of respondents, and an assortment of gathering director choices. Viber's guidelines are not confined; they are very open. #### Cons We can't restrict a call from an undesired or obscure client on the grounds that Viber might not have a promotion hindering component. Unfortunate Web or 3G association strength corrupts sound quality. We can't involve Viber without the requirement for a Wi - fi availability, and we can contact people who have enlisted on Viber; there is no choice to dial landline numbers. When you register, it quickly tells you of who has your telephone number. Video conferencing isn't quite so powerful as different applications. The got information or photos are right away saved and kept in our telephone's stockpiling. --- ### Viber! The best app on the market, in my opinion! - Overall rating: 5/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since I largely used Vibe for our regular chats with customers and friends, my entire experience with it has been great. It features a lot of emoticons, which I use in my interactions with my pals. The only need is that I have a reliable internet connection, which I generally do. It is quite advantageous to both organizations and individuals since it has a broad range of jobs and is extremely secure. It is, in my opinion, an excellent application. Without a doubt, it is a booming software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use it to communicate with my family and friends, and it also helps me with my work. For my office tasks, I'm using a single click currently. Using this platform, I may assist my coworkers with workplace concerns. Viber is used for everything, including texting the solution, voice messaging, and video instructions. It's a fantastic tool for making you feel more comfortable when communicating. 10/10 - Bravo Viber! #### Cons Personally, I think the product could always use more upgrades, and everything can always be enhanced and better. The only thing that might be changed and made better is customer service, which is occasionally inactive and sluggish to respond. Everything else is in order and perfect! --- ### Simple yet the best and creative app - Overall rating: 5/5 - Reviewer: Mara Lyka A. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The app is exceptionally smooth and the visuals are fabulous. You'll be easily add photographs, recordings, include videos, and so on with just one click. #### Cons There is nothing to be unhappy about. Overall, we have had a fantastic experience, and the Viber app has been incredibly helpful and I will recommend it to others to try this amazing app. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/?page=2) --- Viber Reviews, Pros and Cons - 2026 Software Advice