--- title: "Viber vs WhatsApp - 2026 Comparison - Software Advice" description: "Viber vs WhatsApp - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/customer-communications-mngt/viber-profile/vs/whatsapp/" page_type: "comparison" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Viber vs WhatsApp Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated September 17, 2026 # Viber vs. WhatsApp: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated September 17, 2026 # Viber vs. WhatsApp: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) 4.4 [(4063)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: - International Calling - Group Chat Cons: - Internet Connection - Photo Sharing Who uses Viber Based on 4063 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (20%), Professional Services (12%) and Retail, Consumer Goods & Services (9%) - Top use case: Community (42%) 70% of users recommend this product [](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16464)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: - Ease of Use - Communication Cons: - Phone Compatibility - Messaging Who uses WhatsApp Based on 16464 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (20%), Professional Services (12%) and Retail, Consumer Goods & Services (10%) - Top use cases: Live Chat (16%), Team Communication (14%) and Customer Communications Management (8%) 89% of users recommend this product [](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) Viber 4.4 [(4063)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) [](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) WhatsApp 4.7 [(16464)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 4,063 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.3 Functionality 4.3 4.7 Based on 16,464 reviews Ease of use 4.8 Value for money 4.7 Customer support 4.3 Functionality 4.6 ## User interface * * * ## Key features Features selected based on 20,527 reviews from Customer Communications Management * * * Batch Communications 4.4 Chat/Messaging 4.7 Interaction Tracking 4.1 Multi-Channel Communication 4.4 Multi-Language N/A Batch Communications N/A Chat/Messaging N/A Interaction Tracking N/A Multi-Channel Communication N/A Multi-Language 4.6 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ WhatsAppIntegration rated 4.5 from 64 reviews ](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/)[ TelegramNot enough reviews ](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) [ Meta for BusinessIntegration rated 4.8 from 76 reviews ](https://www.softwareadvice.com/social-networking/facebook-profile/)[ MightyCallNot enough reviews ](https://www.softwareadvice.com/voip/mightycall-profile/)[ TwilioNot enough reviews ](https://www.softwareadvice.com/voip/twilio-profile/) ## Reviews * * * JG Jessee G.Director of MediaMedia Production, 2-10 employees "Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move." Jul 23, 2026 AV Art V.ConsultantBiotechnology, 2-10 employees "Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing)" Mar 8, 2026 Gary A W.Founder CEOApparel & Fashion, 2-10 employees "For business, it has helped us provide faster customer support, build stronger relationships, and maintain more personal interactions with our community. While it can become harder to manage as conversations increase, WhatsApp remains one of the most effective tools for direct communication and has played an important role in supporting our day-to-day operations." Jul 24, 2026 RI Ricardo I.Self EmployedArts and Crafts, Self-Employed "What I least like about WhatsApp is how you can only log into from one device, and how it depends on user's current cloud storage platform, making it difficult to maintain all your conversations and data when changing platforms." Jun 13, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Telegram vs Viber](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/vs/viber/)[Text Request vs Viber](https://www.softwareadvice.com/internal-communications/text-request-profile/vs/viber/)[Slack vs WhatsApp](https://www.softwareadvice.com/remote-support/slack-profile/vs/whatsapp/)[LiveChat vs WhatsApp](https://www.softwareadvice.com/help-desk/livechat-profile/vs/whatsapp/)