About WhatsApp

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices.

WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more.

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13,118 Reviews of WhatsApp

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(9,649)

9,649

4 stars

(2,957)

2,957

3 stars

(487)

487

2 stars

(65)

65

1 stars

(34)

34

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13118 results

August 2019

User Profile Picture

Ganjar from Rumah BaCa

Verified Reviewer

Company Size: 51-200 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2019

Popular Messenger Service, Free for All!

I use Whatsapp for personal and professional communication. I chat with my families every day. I also chat with my students on weekdays, giving them advice with regard to their school projects, assignments etc.

Pros

Whatsapp provides users with various functionalities: text messaging, voice call and video call. Users also able to send files, images and links to other users. Whatsapp allows users to create groups, making it easy to gather people with similar interests. Whatsapp' quality of service keeps on improving. Its voice and video call functions are now on the top, providing users with clear audio and video connections. Truly, nowadays, people do not need to use conventional short message services or even talk time from telecommunication companies. They only need Whatsapp for their communication needs.

Cons

Whatsapp only provides users with basic knowledge management functions. Users can search and save messages but they can not sort the messages, index them or group them in any meaningful way. While it is easy to use Whatsapp as your social tool, it is hard to use Whatsapp as a project management tool.

Reasons for Choosing WhatsApp

Whatsapp is more popular in my country. My colleagues are already familiar with Whatsapp. It is easier to use Whatsapp rather than using other app and having to educate my colleagues.

July 2021

Alhassan from DRIAN Ghana

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

July 2021

chose one thing -- easy communication -- and executed it to perfection

The easy process of creating groups on WhatsApp and sharing files of all formats really allowed us to grow our network of content suppliers for our newsletter and field reports. Right from the camera, collaborators could directly share photos with us. Works just as simply with most other tools as well, which have Whatsapp integrated into their Share Function destinations. It allowed us to stay truly interactive with our project beneficiaries and field agents.

Pros

For a very lightweight application, it's capacity for securely backing up records and associated files both locally and in the cloud is quite commendable. Recovery of shared files and chat history in cases of damaged or lost equipment is also made quite simple through very brief probes at account re-activation.

Cons

Some of the privacy settings could be expanded to not be all-encompassing; but be customizable to certain contacts only. Also, there should be a way to launch a chat with a contact without first having to save it to your phonebook first; because then it might interfere with your general privacy settings if you plan to restrict the level of access that account has to you.

Reasons for Choosing WhatsApp

Whatsapp worked better for both one on one and group communications. It's mobile version was also the most user-friendly option amongst the lot.

October 2021

Chadrick from Molynes Medical

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Functionality

3.0

October 2021

Whatsapp gets the job done but not in style

Whatsapp does the job it's meant to do, it isn't a chore to use but it isn't a seamless fun experience. Many of it's features are implemented in unintuitive ways but it has such a large user base that it's essential for personal and business communication in the 21st century

Pros

Whatsapp is ubiquitous, it is the landline telephone of messaging apps and is a convenient way to reach people of all ages. Its simple to use, popular and over time has incorporated most features that are requested by the average user, gifs, voice and video calling, stories, message deleting and the ability to use WhatsApp web or desktop.

Cons

This platform started out as a fairly innovative concept but has been slow to effect polished integration of certain features into the platform such as message deleting, gifs and the control of user permissions in groups. The platform seems to be roughly copying features tht are first implemented by rival messaging platforms and porting them over for its own user base but in a way that is usually not as seamless or easy to use. (For eg. Deleting messages shows the individual who received the message that a message was deleted which kind of defeats the purpose of deleting the message) Whatsapp web and Whatsapp seemed to be implemented in response to other platforms allowing access via the web or your personal computer but is greatly limited by the fact that it's is essentially not its own platform that is linked to your WhatsApp account but essentially a virtual tether which requires your phone to be on and connected to the internet for use. The biggest complaint I have is that Whatsapp restricts a user account to a single telephone number so a user is unable to access their Whatsapp account from more than one phone, this carries over to Whatsapp business as a user must have a completely separate phone number to use WhatsApp business

Reasons for Switching to WhatsApp

At the time Whatsapp was the best, newest and most popular option for instant messaging on Android and iOS, at a time when the blackberry was in decline

April 2021

User Profile Picture

Michael from Knowledge School

Verified Reviewer

Company Size: 11-50 employees

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2021

It's ok.

Whatsapp helps because of the business profile feature. It allows clients to get to know about the company without even sending a message and not only. It brings the clients closer by allowing us to chat directly. It gives us the chance to leave a longing impression on the client and perhaps make him come back for more.

Pros

I like the fact that I can talk to my family members on the go and make video calls. Whatsapp makes being in contact with loved ones easier and you're able to keep up with loved ones even without talking to them via the status tab where everyone can share what they've been doing recently. Another useful feature is having a business profile that allows you to input important information about your business such as website, email or even your line of products with images and pricing. I'd say this is Whatsapp's redeeming feature as of right now.

Cons

What I do dislike about the software are only because of features I've been enjoying in similar apps: -Whatsapp has very (very) limited storage management on top of taking up too much space, why does a messaging app has to take away 1.6Gb of my storage? For this reason I've turned off automatic downloads but to no avail. If you have a phone with relatively low storage, I recommend using other apps. -You can't turn off status updates, you're constantly bombarded with information while you're using the app and every time someone posts something you get a green dot in the corner of your eye which ends up being rather distracting. If you opened the app to talk to 1 person you end up wasting 30 minutes checking on everyone's status updates. -Not only you have a limitation to the size of files, you have a limit to how many files you can send at once. So if you're planning to send wedding photos you'll have to send 30 at a time. -Speaking of that, not only are you limited but the images lose quite a bit of quality when sent. If you're a low-key kind of person and you like to share a TON of content, Whatsapp wouldn't be for you. But it's worthwile if you want to use it for your business.

October 2021

Robert from Reigners Roofing Systems and Cons. Ltd.

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2021

Best Product for Prefessional and Regular Social Interactions

We used to delay in sending Quotations and also responding to customers mails. These often times make us loose job opportunities and customers to our competitors This product has helped us improve tremendously in these areas and more. Now, we're highly commended by our customers for the timely nature of our response to their calls for our goods and services

Pros

The ability to select and reply respective messages. This product is really easy to use. One does not need any special training on the product before use. Integrating this into my company has been very easy. I now send soft Quotation to customers through this product. It gets Quotations delivered really fast. I also save money by not printing out Quotations in hardcopies recklessly

Cons

In addition to the emojis, add short phrases to aid in quick response or communication. Honestly, product is easy to use. One does not need a special training to enjoy the basics of this product. It's integration has really been easy and quiet simple in my business activities

Reasons for Choosing WhatsApp

WhatsApp is more popular Used by the masses Easy to use

Reasons for Switching to WhatsApp

It time consuming to populate the Excel sheet Not all our customers had email account Those who had Email account did not always have the time to check their mails