WhatsApp

RATING:

4.7

(15773)

About WhatsApp

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. WhatsApp is available as a free s...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

WhatsApp Pricing

WhatsApp is available free of cost.

Free trial: 

Not Available

Free version: 

Available

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WhatsApp Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for WhatsApp

1 - 5 of 15,719 Reviews

Eva

Accounting, 1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2023

WhatsApp Review: Set Up In Less Than A Minute.

User Profile

Lupe

Verified reviewer

Computer Software, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Family, friends and business together in one place

I really like the overall experience with WhatsApp. I think it is way better than any other social media out there. I have been using it for a couple of years, and I use it every day on my phone as well as on my laptop. It helps me stay connected with family and friends from different countries, which is great!

PROS

WhatsApp offers voice calling features, video calls, one-to-one private messaging, group messaging, file sharing, and location sharing. In 2011, WhatsApp was a fast-growing social networking service within Europe but has since expanded to provide service in most regions of the world.

CONS

No option to sign out of WhatsApp from your iPhone or iPad. You can set it up so that people can't see when you were last active, but you can't choose to show a timestamp for that at all. The app does have animated stickers, but these can't be used on iPhone XS or XR because they're too big and left-aligned.

Reason for choosing WhatsApp

You can safely send messages on WhatsApp without worrying that anyone else will read what you're saying. We've added end-to -end encryption to every form of communication on WhatsApp, from individual text messages to group chats and voice calls. It powers every message, photo and video sent over the service — no matter where in the world you and the person you're communicating with are located.

TOUBOU POMLEGNOU

Translation and Localization, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2024

Very practical and user friendly

In general, WhatsApp is very practical since it permits easy communication between people, which helps to save time and money.

PROS

What i like most about WhatsApp is that, i have the possibility to communicate with many people at a time, irrespective of the person's location and time difference. It is equally a good working tool, since i can get to clients easily to manage their commands and get feedback on our products and services.

CONS

What i like the least about WhatsApp is that, it is not possible to send heavy files. Equally, the quality of images sent through WhatsApp are sometimes modified.

Carissa

Higher Education, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

3

Reviewed December 2019

Good product for personal use, but not so much for business use ... yet

We started using WhatsApp to have another form of communication for our international students; however, we quickly realized that it created a significant amount of extra work for our representatives after they had a conversation with students. We also realized that the communication with our students was subpar (think abbreviations with texting), so when working with a group where english is their second language, this turned into a challenging conversation for our team (especially since our programs are all exclusively in english). This would be a great option for a smaller company who didnt need to verify english language competency and/or who wanted a quick way of communicating with customers and didnt need to record the conversations (ie. take notes and put them in a CRM).

PROS

Easy for personal use on a phone. Has a good interface on desktop and phone. Pretty quick to message back and a good option for smaller companies looking for free options for communicating with clients and/or international folks. Good option for those who are overseas that dont have a phone option to call if you dont have any other options in your company for this purpose.

CONS

Easy to use on a personal level, but not efficient enough for business use. Need a specific phone/line for business use and doesnt have an easy/efficient way to transfer info into a CRM or any type of contact repository (especially for notes). Doesn't look very professional and is difficult to have more professional conversations through a texting format, especially with students and international students.

Reason for choosing WhatsApp

it was free and we thought it would be easy to use and incorporate into daily processes

User Profile

Chukwumezie

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2024

Great messaging app

It's helpful in sending quick and bulk message to friends and family.

PROS

WhatsApp don't consume a lot of data. It also gives users the option to quickly search for a particular message. This upgrade is awesome.

CONS

While trying to retrieve your backup assuming you are trying to reinstall your WhatsApp on another device, you could still loose some messages.

Reasons for switching to WhatsApp

I wanted an app that will be faster, easier and less complex to send and receive messages.