All WhatsApp Reviews

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Shana

1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed March 2021

WhatsApp helps me keep in touch with my friends Over Seas, which I love

User Profile

Lupe

Verified reviewer

Computer Software, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Family, friends and business together in one place

I really like the overall experience with WhatsApp. I think it is way better than any other social media out there. I have been using it for a couple of years, and I use it every day on my phone as well as on my laptop. It helps me stay connected with family and friends from different countries, which is great!

PROS

WhatsApp offers voice calling features, video calls, one-to-one private messaging, group messaging, file sharing, and location sharing. In 2011, WhatsApp was a fast-growing social networking service within Europe but has since expanded to provide service in most regions of the world.

CONS

No option to sign out of WhatsApp from your iPhone or iPad. You can set it up so that people can't see when you were last active, but you can't choose to show a timestamp for that at all. The app does have animated stickers, but these can't be used on iPhone XS or XR because they're too big and left-aligned.

Reason for choosing WhatsApp

You can safely send messages on WhatsApp without worrying that anyone else will read what you're saying. We've added end-to -end encryption to every form of communication on WhatsApp, from individual text messages to group chats and voice calls. It powers every message, photo and video sent over the service — no matter where in the world you and the person you're communicating with are located.

Dilsha

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2023

WhatsApp: Simplifying My Life, One Message at a Time

WhatsApp is a great, free, and easy to use communication tool. It excels at sharing various content, offers high-quality messaging, and is reliable. The downsides include the message deletion notification, automatic media downloads, and the lack of a message scheduling feature.

PROS

WhatsApp is easy to use with free of cost, can be connect with people all over the world corner to corner without any extra cost with great quality. What really stands out for me is how effortlessly it lets me share all kinds of data, from voice messages to videos, along with an array of expressive emojis. Messaging through WhatsApp is a delight, thanks to its high-quality delivery and the satisfaction it brings to my everyday conversations. The simplicity and efficiency of WhatsApp are what truly won me over. It's a clean and reliable tool for all my communication needs

CONS

WhatsApp drawback that I have find is when I delete a message that I have sent that I no longer need to send, WhatsApp snitch on me by sending this user has deleted this message, I hope they change this. I think WhatsApp should add a feature to only view media by not actually not downloading and later we can download only if needed, It will solve lot of my storage problem. One thing that bugs me about WhatsApp is that it doesn't let you schedule messages. Sometimes, I want to send a message later, like a birthday greeting or a reminder. I hope they think about adding it in the future to make things even better for us users.

User Profile

Maria

Verified reviewer

Internet, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2019

Seamless Performance, Always Reliable

Love this app. I can communicate with family, have calls, video chats at long distance. I dont know how we would communicate otherwise.

PROS

I love the simplicity of this app. I've been using Whatsapp for years as an alternative to SMS. There is a lot to say about this app, but I think the constant validation and feedback that it provides is one of it's best aspects. Im constantly on the move, and sometimes I'll be in areas where there is little to no wifi or signal. That doesnt stop me from using whatsapp to communicate, in particular because I know the state of each message when I send it. If I have no wifi, there is an icon that indicates that. If the message was sent, read, or not received, there is an icon for all of this states. Those visual indicators are so important, and something that I see lacking in a lot of other apps. Those indications put me at ease. Of course, we cant forget about encrypted messaging. This is one of the most valuable reasons to use it. I dont like the idea of someone having access to my personal content, so it's given me the security and peace of mind that my stuff stays within the conversation, not outside of it.

CONS

Visually, it's not the most strongest. I think more customization tools for users would be great. Themes are nice, but I think having control of more aspects of the messaging would be great. The green gets a bit dull after a while, and we are social beings, so I know I am looking at that green bubble on a daily basis. Additionally, the bottom navigation could be re-ordered based on importance. I'm constantly selecting the wrong tab, thinking that it's the chats tab (which is located second to last). I think developing a better navigation system that actually prioritizes the parts of the tab section that are most commonly used would be a great addition.

Simon

Verified reviewer

Media Production, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2023

The best end-to-end customer communication tool

WhatsApp has been the first point-of-contact tool that we have used since 2016. When WhatsApp Business was first announced we took the plunge to see if It would be effective for us to use. Till date, we consider it to be the best investment of time and money that we've made. The API is developer-friendly which has made automating most of our initial conversations with clients very easy. This helps us to save a lot of time and follow through with customers on a timely basis.

PROS

WhatsApp takes care of our complete end-to-end communication, right from when the customer first messages us, to the point of final delivery. Interfacing with the API makes it possible to manage online orders and provide timely updates. Setting us is very easy (developer friendly), which makes it a tool that takes care of itself and scale with the business. We are very happy with how WhatsApp has grown with the business.

CONS

Ever since conversation pricing was rolled out in June of 2023, our costs have gone up slightly. But it is almost negligible compared to how much revenue is rolling in.

Nathalie

Primary/Secondary Education, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

The Features of Whatsapp

I would describe my overall experience with WhatsApp as great. In the many years I have used it there has not been any problem. Adding stickers was an innovation for me. What I like about this app is that they are constantly making updates while keeping the originality of Whatsapp.

PROS

Whatsapp is the best app for communicating over long distances. It is the only app I use to talk with my family or friends as it is practical to use. Chats are easy to send, stickers are a great way of expressing yourself, along with GIFS. Overall the features of the app are what makes it better to communicate with people.

CONS

Whatsapp is simple and easy to use. There is not much I can dislike about the app. However, when you go to the user interface it is not that easy to find settings like privacy and storage.

Carolina

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Excellent App

PROS

I liked the practicality. both in relation to messages, video and audio.

CONS

I have nothing to complain about the app.

Barbara

Telecommunications, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

I like Whatsapp because it's a practical and versatile application to use

In general, the app is great, it sends messages quickly, you can send photos and videos in temporary mode, and you can now edit what you've written, which is great because we can make mistakes when typing and that makes a big difference.

PROS

I liked the versatility and the new updates, I really needed a new face with quicker and more direct forms of communication

CONS

I don't like the fact that Whatsapp only has light and dark mode, it should have themes that the app itself makes available, so that it looks new, more youthful without that dull shape and only with the colors of the app.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Instant messaging tools

WhatsApp allows me to talk online with another person who is at the end of the world. This application allows me to know all the news about my company.And make free calls

PROS

WhatsApp has an audio and video calling function, it's free and easy to use, its price is pleasant for everyone and it lets me send my chats by e-mail.

CONS

The downside of WhatsApp is that every time you send a file, it goes straight into the storage memory, and there's a file transfer limit.

Umair

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

WhatsApp-Keep Connected

It is a simple, secure, and easily accessible application to be used for frequent communication without any subscription.

PROS

It is a great application for communicating with employees. Send messages, make audio and video calls, and create groups and communities. There are no subscription charges, and it can easily be used on mobile and the Web. The company claims that all your communications are end-to-end encrypted.

CONS

There are no problems with this application is observed.

Reasons for switching to WhatsApp

It is more convenient and has many different features.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed October 2023

A bridge in communication.

It has helped in reducing costs of telephone calls locally and also connects with international clients with ease.It has also enabled me to conduct and attend meetings in real time and live across countries.

PROS

Its free, accessible, essential and easy to deploy or install. Above all, it's surprisingly free to use.

CONS

In times of downtime, resolution is slow. Hence, business processes is reduced.

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

WhatsApp: User Friendly Communication Software

PROS

All kinds of file sharing facilities in WhatsApp I like most. And WhatsApp is impactful for business.

CONS

Recently, users are facing data security threat though it is encrypted communication software. This security problem I like least about WhatsApp.

User Profile

Antonio

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2022

Communicate easily with friends, family and... customers!

The overall experience is good, in particular, thinking about the job. I am constantly in contact with my clients since my mobile phone is always with me. Moreover, being the most popular messaging application, I am almost sure that is the best way to communicate: it is less invasive of a call but, at the same time, I am sure that the person on the other side will read the message.

PROS

The penetration of the market. If you want to communicate with someone, regardless of where you are, WhatsApp is the solution. You can use it for connecting with your friends and your family. You can leverage the product for communicating with the customers. On top of the chat, you have the video call functionality that can help you if you want to see someone far from you. Last but not least, you can leverage the desktop application /Whatsapp web view, that's really helpful if you use WhatsApp for work.

CONS

Conference call. Here I see the limit of the application. The quality is not always good. Moreover, it is not comparable with other products that do it (Zoom, Teams, Webex) where you have also additional functionalities to enrich that experience. Another bad point is related to search functionality, if you use the product with your clients, that is a limit.

Reason for choosing WhatsApp

In the beginning, the decision was mainly driven by the popularity of the product.

Isaac

Tobacco, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

WhatsApp ease of doing business

WhatsApp helps us communicate with our business stakeholders quickly, effectively and removes the rigidity of formality brought about by emails. For instance, when communicating with our virginia flue cured tobacco outgrower farmers, it is easy and quick to attend to their queries and distribute essential information to them and vice versa.

PROS

Advertising features such as catalogues, business profile with contact details WhatsApp payment solutions - banking, electronic wallets Auto replies such as out of office alerts, auto greeting message etc

CONS

WhatsApp is a very popular platform used by billions of people across the world to communicate, hence many negative effects may be encountered using it. Online criminal activities such as account hacking, phishing etc. hence users have to be very careful and alert whilst conducting business Some people take advantage of the virtual nature of transactions to misrepresent for gain, for instance offering an inferior product whilst advertising a higher end one

Reason for choosing WhatsApp

The nature of our clients are more concentrated on WhatsApp than other platforms WhatsApp offers instantaneous communication on the go which is crucial with tobacco farmers The on the go feature also helps when communicating within the company with employees distributing information

Barbara

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Great application, truly irreplaceable communication tool with Asia & international locations

My company has head office in US and multiple European and Asian operations. Our shareholders reside in China and Hong Kong. We formally adopted WhatsApp for all our international communications, especially with Asia (China). Our employees also use WhatsApp for communication with US and European offices. Since we have multiple urgent communications with our Chinese shareholders and employees, our employees are normally on WhatsApp every day (if not, every hour). The overall experience is very positive as it allows us to save costs of international phone calls, communicate efficiently outside of business hours (as necessary because of huge time differences between US, Asia and Europe), and always keep connected with international offices and during extensive business trips.

PROS

I like most that WhatsApp is very simple, easy to install on cell phone, and widely used. We are international technology company with multiple offices in US, Europe and Asia. We have leaned that WhatsApp is widely used in China. A lot of applications are simply can not be accessed in China. There is a big time difference between US and Europe and China. The fact that the application is widely accepted in China really makes our life easy. All employees of our Chinese and Hong Kong offices are on WhatsApp. We can get replies from them right away. With huge time difference with China, it is very important. We can send short messages or start full conversation. This helps to avoid huge costs of international telephone bills and allows to solve problems right away. When I send email internationally, I can simply check on WhatsApp if person is available and exchange a few clarifying comments. I believe that WhatsApp is simply irreplaceable for our international communication, results in great efficiency and cost savings. Additionally, I like opportunity to see some pictures and exchange comments with my international colleagues using WhatsApp.

CONS

There is nothing that I don't like about WhatsApp. I see that WhatsApp is very widely used in China and Asia - almost everyone in China is on WhatsApp. I believe that the software developers should focus to spread this application more locally in US. While a lot of US people use WhatsApp, I believe that such great communication tool can be used even more and developers should think about adding more features into it.

User Profile

Orlando

Verified reviewer

Internet, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

A popular tool to communicate with customers and family

Thanks to WhatsApp I can communicate with all workers at any time, we have a group where the entire administrative team is and we always share important information about the company. I use WhatsApp for work matters and also for personal use, that way I can communicate with my loved ones who are around the world. Excellent application that I highly recommend.

PROS

WhatsApp is my favorite instant messaging application. It has many positive things that make it special. First, a lot of people use WhatsApp, in my country it is the most used, practically all people who have a smart phone also have the WhatsApp application. Second, it is very easy to install and configure, we just have to put the phone number and place our profile picture and that's it. All our contacts that use WhatsApp will automatically synchronize with the application. Third, messages, voice memos, images and videos are sent very quickly with a good internet connection. In addition, I can place states that, without a doubt, are very useful for selling a product or service. Fourth, it is always being updated and it is getting better, since it integrates more functions and corrects the few errors it may have. The search function is more than useful, because many times I want to find some old information that I have written and thanks to the search section with a keyword I can quickly get the conversation. And Fifth, as our entire work group uses WhatsApp, we can be connected at any time and in any place.

CONS

WhatsApp is an excellent application and has many positive things, but I would like them to improve on some things. The quality of video calls is sometimes not clear, it looks very ugly and in very low quality despite having a good internet connection. Also, it would be excellent if the photos of the WhatsApp states were of good visual quality. Everything else is definitely excellent.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed May 2019

Whatsapp: shortening distances!

Through the so-called Groups, the application allows the diffusion of messages for specific groups of marketing or sales, likewise by the Lists of Dissemination where they do not interact in a general way but individually with the supplier; These advantages can potentiate any business initiative given the current dynamics of Social Networks. Compared with other applications of instant messaging is the most widely used worldwide, which is to consider at the time of an advertising campaign or sale. Recently a version called Whatsapp Bussines has come out that under certain conditions we can edit our profile, check the statistics, place our business on the map, add a business schedule, write a description of the company, offer an email and detail our website.

PROS

It is free, you can download it in the virtual store of the operating system that has the device without having to pay any kind of fee. It does not charge for the services it offers: you can send messages and make unlimited calls without any problem. It is only necessary to have an Internet connection. One of the favorable aspects is that it does not show advertisements. This represents a great advantage from different points of view: the platform that other messaging services do not have to load this advertising content, is enjoyable for users who do not like to be bombarded with information that may not interest us. Messages, images and audios sent within a chat are protected with end-to-end encryption.

CONS

Compared with other similar applications in WhatsApp WhatsApp requires you must share the phone number and there are people who prefer to keep this information private. Messages, voice memos and other multimedia files can take up a lot of space in the phone's memory. By taking up space in the phone memory, the application can slow down the performance of other functions of the device causing them to stop unexpectedly, which is uncomfortable in most cases. If the coverage of the cellular network is poor, there will be a considerable delay in the transmission of data, a situation that does not occur when using a WiFi connection.

User Profile

Angel

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

3

Reviewed August 2022

It's ok for chatting and keeping touch. Barely more than that.

PROS

Whatsapp is a very useful tool for those who are in the need to keep in touch with partners, clients, or, why not, friends or family. It's really helpful when it comes to people who lives in countries where SMS texts cost fees per sending, because now you can live chat, send pictures, documents, videos, even videocall or call a person or a group of people for free whenever you're connected to a network or wi-fi. It's delivery system is also effective, so now you now when your text has been sent, when the other person has received it, and also, when he/she reads it (as long as those features are on) Calls or videocalls have good quality, and save you many fees on your phone credit. The way you can connect your Instagram profiles and Facebook Pages directly to Whatsapp gives communication a fastest dynamic and easy development.

CONS

As much as you can send files through the app, it has its limitations. So far, you can only send a max of 16mb per file, so it might be kind of trouble speaking of sending corporate files, or specific documents to your work team, clients, etc. Also, its such a pity that the only way you can add people on Whatsapp is through their phone number or QR Code. It'd be a lot easier if you could just have a username as other platforms do. Quality in pictures and videos mainly seems reduced in many cases. So its definitely not the best platform for sharing files.

User Profile

Devyani

Verified reviewer

Banking, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE