--- title: "Zenvia Customer Cloud Software Reviews, Demo & Pricing - 2026" description: "Review of Zenvia Customer Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-communications-mngt/zenvia-conversion-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Zenvia Customer Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-communications-mngt/zenvia-conversion-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-communications-mngt/zenvia-conversion-profile/alternatives/) # Zenvia Customer Cloud Review Wondering if Zenvia Customer Cloud is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zenvia Customer Cloud 4.1 [(359)](https://www.softwareadvice.com/customer-communications-mngt/zenvia-conversion-profile/reviews/) Pricing Pricing available upon request ### About Zenvia Customer Cloud Zenvia Customer Cloud is a cloud-based customer communication platform that helps small, medium, and large businesses manage interactions across multiple channels, including SMS, WhatsApp, email, and voice. Businesses in retail, financial services, and other customer-facing industries can use Zenvia Customer Cloud to centralize conversations, automate messaging workflows, and track customer engagement in one place. Core features include multi-channel messaging, contact management, campaign automation, and analytics dashboards that give teams a clear view of communication performance. These tools help businesses send timely, targeted messages and monitor results without switching between separate systems. The platform is deployed via the cloud, so no installation is required. Support is available through email, live chat, and an online knowledge base. Wondering if Zenvia Customer Cloud is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Zenvia Customer Cloud User Interface ## Popular Zenvia Customer Cloud Alternatives Main Product Zenvia Customer Cloud 4.1 [(359)](https://www.softwareadvice.com/customer-communications-mngt/zenvia-conversion-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 3.83Value for money - 4.04Customer support - 3.85Functionality Pricing Available upon request Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16455)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24190)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1727)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price ## Zenvia Customer Cloud Pros and Cons We analyzed 359 verified reviews for Zenvia Customer Cloud to find out what actual users really think. Select to learn more Intuitive And User-Friendly Interface Users find Zenvia Conversion easy to learn and operate, with a straightforward design and practical features. The platform is accessible for both tech-savvy and less experienced users, making daily tasks simpler. Its intuitive navigation and quick setup help teams adapt quickly and manage their work efficiently. Efficient Client Communication Tools Zenvia Conversion streamlines client management with instant messaging, organized client portfolios, and easy follow-up. Multiple users can interact with the same client, and features like WhatsApp integration and customizable templates help teams respond quickly and professionally. The platform supports real-time contact, classification, and tracking, making it easier to maintain strong client relationships. Organized Sales Process Management The platform helps sales teams manage leads, track sales channels, and improve conversion rates. Real-time information, intuitive workflows, and multi-user access support efficient collaboration. Users appreciate the ability to visualize sales activity, distribute prospects, and handle after-sales service, resulting in increased sales and better team coordination. Slow And Unreliable Support Response Many users report frequent delays and poor communication from customer support, especially during technical issues or outages. Support staff are often hard to reach, lack expertise, and take a long time to resolve problems. These challenges negatively impact service quality and can disrupt business operations when urgent help is needed. ## Zenvia Customer Cloud Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zenvia Customer Cloud Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Zenvia Customer Cloud AI/Machine Learning API Appointment Scheduling Autoresponders Chatbot Communication Management CRM Customizable Templates File Sharing For Sales Teams/Organizations Inbox Management Lead Management Lead Qualification Live Chat Mobile Access Monitoring Multi-Language Natural Language Processing On-Demand Communications Personalization Real-Time Monitoring Reporting/Analytics Search/Filter SMS Messaging Social Media Integration Template Management Third-Party Integrations Transfers/Routing ## Zenvia Customer Cloud Integrations PayPal Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Messenger Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review ## Zenvia Customer Cloud User Reviews ## Zenvia Customer Cloud customer ratings - Overall rating: 4.1/5 - Total reviews: 359 ### Rating distribution - 5 stars: 158 reviews (44%) - 4 stars: 119 reviews (33%) - 3 stars: 52 reviews (14%) - 2 stars: 16 reviews (4%) - 1 star: 14 reviews (4%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 3.8/5 - Customer support: 4.0/5 - Functionality: 3.8/5 --- ### I like it, but it can improve - Overall rating: 4/5 - Reviewer: Sarah T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are on the right track, but they still need to improve. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the idea, with few competitors and very useful. #### Cons I think it needs to improve. For example the visualization for adm is more similar to whats. #### Vendor response Hi Sarah, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis Replied May 2020 --- ### Great CRM & Chat Software - Overall rating: 5/5 - Reviewer: Ivan L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a tool that is constantly evolving and that allows us to use its new features in order to provide the best experience to our contacts and prospects. As I mentioned previously, for us the main problem that we were able to solve was the formalization of our communication process through WhatsApp with our contacts and prospects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is a great tool to manage all your WhatsApp contacts and prospects. It allows you to record digital sales and thus measure the effectiveness of your marketing effort. Highly recommended if you are looking to formalize communication through WhatsApp! #### Cons It would be great to have a flow module, where we can see how some automatic responses can appear depending on the questions. #### Reasons for choosing Zenvia Customer Cloud Mainly because of price and because Sirena was clearer in the information. --- ### You are on time to change - Overall rating: 1/5 - Reviewer: Florencia E. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Not practical, not usefull. You are an organization very desorganization. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The idea is good. #### Cons That always has trouble #### Reasons for choosing Zenvia Customer Cloud We belived you were different. Good different #### Vendor response This is the most painful review to receive, not only is it a low rating but there is no opportunity for improvement. Has it been the worst? Why has it been? This review was sent last year. Have you managed to use it again? Now the platform is much more robust, allowing more messages, functions and channels such as Instagram. Looking forward to having you with us again. Replied September 2021 --- ### It makes your sales team go faster - Overall rating: 5/5 - Reviewer: Gonzalo B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a good experience overall. We manage a lot of client's request per day, and made us more efficient in brief time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how easy is for sales reps to get started with it, and the natural flow to go from one client to another inside the system. It really makes you go fast with your follow ups and new contacts #### Cons The reports are not good enough since they're very structured and apparently from a 3rd party service #### Reasons for switching to Zenvia Customer Cloud Hubspot is very slow and unstable for this type of tasks. So we changed the sales part from Hubspot to Sirena, leaving only marketing team on Hubspot #### Vendor response Hi Gonzalo, what a good message to receive! Thank you for your comment, we appreciate it. I'll be reporting your comments about the reports to our team of developers, although you evaluated it more than a year ago, the system has improved a lot since then. We'll always count on these valuable feedback to go on bringing our best. Replied September 2021 --- ### The worst part: Searching contacts and Contacting Sirena's Support Team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It is very user-friendly, the executives that work for us at Tortooga are not always related or familiar with CRM o tech platforms. So this makes it easy for them and for us #### Cons As my title says, the worst part is Searching contacts and Contacting Sirena's Support Team, sometimes I need to look for a specific contact and it won't find it by its number, but its name, which very frequently is changed by the prospect. Also, the Support Team has not been helpful, and your Support Bot just doesn't work. #### Vendor response Thank you ! We are so happy to read your review. It inspires us to continue working and improving. Thank you Replied December 2021 --- ### Where is the support team? - Overall rating: 1/5 - Reviewer: Claudio C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. No support after 20 days. No access available. Mobile and Web funcionality with erroresI can't even access with my all users. No comments... #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing. #### Reasons for choosing Zenvia Customer Cloud Because it allows access. I mean, because Zenvia says: you can use our platform. But it can't even be used.Automatic messageFacebook leads integrationApp mobile. --- ### Excellent WhatsApp integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very proactive development and support team, training is offered when required, and constantly improving the product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are loving Sirenas integration with WhatsApp, since it offers a very fast channel directly to our costumers. #### Cons The app still has a lot of room to improve metrics, and customize reports for users aiming to base the customer relationship in Sirena #### Reasons for choosing Zenvia Customer Cloud Whatsapp integration, national development #### Vendor response Hi, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis Replied May 2020 --- ### Great CRM - Overall rating: 5/5 - Reviewer: Nicolas R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent platform to communicate with clients through WhatsApp #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The WhatsApp integration is a powerful feature to communicate with clients. #### Cons Not much features for a call center operation #### Reasons for choosing Zenvia Customer Cloud WhatsApp integration #### Reasons for switching to Zenvia Customer Cloud WhatsApp integration #### Vendor response Hi Nicolas, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to factor into future updates and enhancements. Best, Luis Replied May 2020 --- ### Useful service at a reasonable price - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a perfect way to see and control all your customer service messages, get better answer times, and a more professional image to our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, easy to setup, and is a great way to admin all our customer service comunications. #### Cons Use of emojis in the web version would be great! #### Reasons for choosing Zenvia Customer Cloud It had all the functionality that we needed. #### Vendor response Hi, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis Replied June 2020 --- ### The best customer service enhancement tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool is unbelievable : 1. The support for communications platforms like Whatsapp, Instagram, and Facebook is just awesome. 2. The shared team inbox makes the whole process so hassle-free and easy to manage. 3. Automatic assignment of new clients helps a lot in increasing the capacity in providing the service to our customers in the fastest possible way. #### Cons Nothing as such. The company is doing great work. Keep bringing new ideas in the software. --- Showing 1 - 10 of 359 Reviews [See All Reviews](https://www.softwareadvice.com/customer-communications-mngt/zenvia-conversion-profile/reviews/) ## Zenvia Customer Cloud Popular Comparisons [WhatsApp vs Zenvia Customer Cloud](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/vs/zenvia-conversion/) [Compare All Alternatives](https://www.softwareadvice.com/customer-communications-mngt/zenvia-conversion-profile/alternatives/) ## Other Top Recommended Customer Communications Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **9** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **5** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16455) Recently recommended **0** times [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) **4.7** (6434) Recently recommended **0** times Stuck Between Options? 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