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> Reviews of Zenvia Customer Cloud. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zenvia Customer Cloud is a good fit for you!

Source: https://www.softwareadvice.com/customer-communications-mngt/zenvia-conversion-profile/reviews

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Zenvia Customer Cloud Reviews

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# Zenvia Customer Cloud Reviews

## Reviews Summary

## Overall Rating

4.1

* * *

## Ratings Breakdown

5

(158)

4

(119)

3

(52)

2

(16)

1

(14)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

4

Value for money

3.8

Functionality

3.8

* * *

### Pros

"Its a great tool when it comes to assisting in communication with international people"

"The UI is intuitive and conversations are easy to manage."

"Technically, this should not be a big problem because Whatsapp already provides the "group" feature which allows any member to send a message to all other members instantaneously."

### Cons

"Aside from real time messaging, Zenvia lacks most other features that make CRM a good investment."

"Mobile and Web funcionality with erroresI can't even access with my all users."

"Customer service is also very bad."

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Zenvia Customer Cloud Reviews, Pros and Cons - 2026 Software Advice