# Dynamics 365 Customer Insights Software Reviews, Demo & Pricing - 2026 > Review of Dynamics 365 Customer Insights Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-data-platform/dynamics-365-customer-insights-profile --- [Home](https://www.softwareadvice.com/) / [Customer Data Platform Software](https://www.softwareadvice.com/customer-data-platform/) / Dynamics 365 Customer Insights Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Dynamics 365 Customer Insights 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Dynamics 365 Customer Insights 4.5 [(2)](https://www.softwareadvice.com/customer-data-platform/dynamics-365-customer-insights-profile/#reviews) Pricing Starting at $1,500.00 per month Top Alternatives ### About Dynamics 365 Customer Insights Microsoft Dynamics 365 Customer Insights is a cloud-based customer data platform (CDP) that provides a 360-degree view of customer data. Enable a unified view of your customer data across channels and data sources. Deliver personalized experiences across web, mobile, and more through a single platform. Make smarter decisions throughout the customer journey with context-aware tools for interactive analytics, predictive models, and automation capabilities. ## Dynamics 365 Customer Insights User Interface ## Popular Dynamics 365 Customer Insights Alternatives Main Product Dynamics 365 Customer Insights 4.5 [(2)](https://www.softwareadvice.com/customer-data-platform/dynamics-365-customer-insights-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.0Value for money - 3.50Customer support - 4.50Functionality Pricing Starting at $1500.00 per month Alternative Product [ZoomInfo Sales](https://www.softwareadvice.com/product/200338-ZoomInfo-sales/) 4.1 [(319)](https://www.softwareadvice.com/product/200338-ZoomInfo-sales/reviews/) Ratings Breakdown - 4.32Ease of use - 3.55Value for money - 3.81Customer support - 4.25Functionality Pricing Available upon request Alternative Product [CleverTap](https://www.softwareadvice.com/customer-data-platform/clevertap-profile/) 4.4 [(59)](https://www.softwareadvice.com/customer-data-platform/clevertap-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.12Value for money - 4.35Customer support - 4.46Functionality Pricing Available upon request Alternative Product [Omnisend](https://www.softwareadvice.com/marketing/omnisend-profile/) 4.7 [(836)](https://www.softwareadvice.com/marketing/omnisend-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.50Value for money - 4.65Customer support - 4.50Functionality Pricing Starting at $16.00 per month Alternative Product [Adobe Experience Manager](https://www.softwareadvice.com/dxp/adobe-experience-manager-profile/) 4.4 [(145)](https://www.softwareadvice.com/dxp/adobe-experience-manager-profile/reviews/) Ratings Breakdown - 3.92Ease of use - 3.90Value for money - 4.07Customer support - 4.35Functionality Pricing Available upon request Alternative Product [Xtremepush](https://www.softwareadvice.com/mobile-marketing/xtremepush-profile/) 4.5 [(55)](https://www.softwareadvice.com/mobile-marketing/xtremepush-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.36Value for money - 4.52Customer support - 4.31Functionality Pricing Available upon request ## Dynamics 365 Customer Insights Pricing and Plans Starting price: $1,500.00 per month Free Trial Free Version Basic $1,500.00 per user, per month No plan information available ## Dynamics 365 Customer Insights Features - Popular features found in Customer Data Platform Campaign Management Customer Profiles Customer Segmentation Personalization Predictive Modeling - More features of Dynamics 365 Customer Insights Activity Dashboard Activity Tracking Audience Targeting Behavior Tracking Customer Activity Tracking Customer Database Customer Journey Mapping Data Integration GDPR Compliance Multiple Data Sources Predictive Analytics Real-Time Analytics Recommendations Reporting & Statistics Surveys & Feedback Third-Party Integrations ## Dynamics 365 Customer Insights Integrations Microsoft 365 Integration rated undefined from -1 review ## Dynamics 365 Customer Insights User Reviews Overall Rating 4.5 Ratings Breakdown 5 50% 4 50% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.0 Customer support 3.5 Functionality 4.5 Have you used Dynamics 365 Customer Insights and would like to share your experience with others? RW Ray W. Verified reviewer Computer Software 51-200 employees Used daily for less than 2 years Review source Reviewed April 2025 Good email sending automation if you use Dynamics 365 Sales Hub 4 Ratings Breakdown 4 Ease of use 3 Customer support 4 Functionality Pros: Love the customizability and the tight integration with the other Dynamics 365 modules/data. Cons: Missing a lot of features by default, when compared to Hubspot. For example, there is no way to track source of leads and no integration to automatically capture that with tracking code or Google analytics. Reasons for switching to Dynamics 365 Customer Insights Mailchimp did not integrate with Dynamics 365 Sales Hub contacts at all, so it was easier to manage. Read More AP Amit P. Verified reviewer Computer Software Self-Employed Used daily for more than 2 years Review source Reviewed September 2023 Excellent dynamics product. A complete eco system. 5 All in all, it is an excellent product. It benefits companies in many way and worth the transition from adhoc software. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Easy to use. New employees often are familiar with the UI. More and more no code dev available. Frequently updated with new features. Cons: Some of the new features feels half baked and buggy. LIC system keeps changing. Reasons for choosing Dynamics 365 Customer Insights Client already had dev team that was trained on Azure and other MS products. Read More Showing 1 - 2 of 2 Reviews ## See what companies are saying about Software Advice