# FirstHive Software Reviews, Demo & Pricing - 2026 > Review of FirstHive Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-data-platform/firsthive-profile --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / FirstHive Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # FirstHive 2026: Benefits, Features & Pricing Wondering if FirstHive is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview FirstHive 4.4 [(13)](https://www.softwareadvice.com/customer-data-platform/firsthive-profile/#reviews) Pricing Starting at $500.00 per month ### About FirstHive FirstHive is a cloud-based cross-channel marketing solution designed for small and midsize businesses. It features lead qualification, customer journey management, behavioral segmentation and analytics functionalities within a suite. FirstHive allows users to automate customer communication across multiple channels such as email, SMS and social media. The product also features a journey builder, which allows users to record customer interactions across multiple touchpoints. Users can also design automated responses based on triggers such as time, interests and purchase history. FirstHive also features real-time behavioral segmentation, which lets users segment customers based on data from customer relationship management (CRM) systems and other communication channels. Behavior tracking tools use system-generated tags to track customer behavior across communication channels. Configurable reports and dashboards can display data such as customer profiles, social media traffic and campaign analytics. Pricing is per year. Email and phone support are available. Wondering if FirstHive is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## FirstHive User Interface ## Popular FirstHive Alternatives Main Product FirstHive 4.4 [(13)](https://www.softwareadvice.com/customer-data-platform/firsthive-profile/#reviews) Ratings Breakdown - 4.38Ease of use - 4.50Value for money - 4.17Customer support - 4.20Functionality Pricing Starting at $500.00 per month Get Price Alternative Product [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) 4.5 [(17625)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.36Value for money - 4.17Customer support - 4.36Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/) 4.3 [(2925)](https://www.softwareadvice.com/marketing/constant-contact-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.11Value for money - 4.23Customer support - 4.19Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.7 [(908)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Omnisend](https://www.softwareadvice.com/marketing/omnisend-profile/) 4.7 [(836)](https://www.softwareadvice.com/marketing/omnisend-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.50Value for money - 4.65Customer support - 4.50Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [Marketing 360](https://www.softwareadvice.com/marketing/marketing-360-profile/) 4.5 [(1139)](https://www.softwareadvice.com/marketing/marketing-360-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.31Value for money - 4.57Customer support - 4.43Functionality Pricing Available upon request Get Price ## FirstHive Pricing and Plans Starting price: $500.00 per month Free Trial Free Version Basic $500.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## FirstHive Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of FirstHive A/B Testing Automated Publishing Automated Responses Behavior Tracking Campaign Analytics Campaign Management Content Management Conversion Tracking CRM Customer Profiles Customer Segmentation Customizable CTAs Data Integration Drip Campaigns Dynamic Content Event Triggered Actions Keyword Filtering Landing Pages/Web Forms Lead Management Lead Qualification Marketing Automation Mass Texting Multi-Account Management Multi-Channel Marketing Post Scheduling Recommendations ROI Tracking Segmentation Social Marketing Template Management Website Visitor Tracking ## FirstHive User Reviews Overall Rating 4.4 Ratings Breakdown 5 38% 4 62% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.5 Customer support 4.2 Functionality 4.2 Have you used FirstHive and would like to share your experience with others? VK VENU K. Verified reviewer Financial Services 1001-5000 employees Used daily for less than 2 years Review source Reviewed July 2021 CDP has new torchbearer 4 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Its Probabilistic and deterministic matches and stitching data across platforms Cons: Limited end user dashboards and i think they have limited staff for large implementations as well. Read More RD Rahim D. Banking 11-50 employees Used daily for less than 2 years Review source Reviewed May 2017 It's one of best product and very unique features it allows 360 degree view of my marketing efforts 5 Easy way of communication lots of market insight and very flexible Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Uniqueness of platform tracks customer journey from multiple channels it helps to respond customer in a very unique way. Social media is also part of customer journey Read More KK Kamal K. Used unspecified for unspecified Review source Reviewed February 2016 Surprised by the ease-of-use and intelligence! 4 I'm a marketing analyst in a medium-size company.. We were looking for a marketing software that can handle our e-mail marketing requirements as well as create intelligent customer reports.. While researching, I stumbled upon a discussion on 'FirstHive' on reddit.. I took a free trial of the product and executed couple of campaigns.. i was surprised to see how easy it was to design a cool looking email from the existing templates... trigger it and see results in real-time.. I know it has nothing to do with 'open rates' but it's true that our email open rates are better now.. Beside email-marketing, it has SMS marketing and Social Media Marketing too.. all in the same license fee.. We stopped using Hootsuite and migrated all our social media activities on FirstHive.. Now, we have customer insights from all the channels curated into one dashboard.. It made a lot of sense for us to keep using FirstHive, since similar other product was costing us four times more.. and I'll recommend to all marketers.. for $50 a month, it's worth a shot! Ratings Breakdown 5 Ease of use 4 Customer support Read More KS Kristen S. Verified reviewer Construction 11-50 employees Used daily for less than 12 months Review source Reviewed February 2018 User Friendly - Good for Bulk Mailers and Social Posting 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy to create communication with our clients. It easily integrates with our SMS, social medias and emails. Responding to customers is easy to do using this program. Read More KW Kevin W. Apparel & Fashion 201-500 employees Used weekly for less than 6 months Review source Reviewed May 2017 cost effective and efficient 4 customer traction. more engagement. analytics was a big plus and a cost effective and efficient tool to plan my marketing activities. Ratings Breakdown 3 Ease of use 5 Value for money 3 Customer support 4 Functionality Pros: the features are great, some great not relevant to me yet, but got me thinking on those lines, which helped my business goals. the campaign creations are seamless and easy to track, the single view dashboard is a great feat in this software. they provide analytics based on unique customer behavior and pattern on different campaigns and different medium which is very insightful. has added advantage of targeting members in India and outside India. Creating duplication of campaigns is also a nice feature helps my team save a lot of time on repeated campaigns. Cons: UI can be more interactive email templates options are not much, can add GIF format as well. irrelevant dashboard should not show up if we dont have data to populate the same. Read More HN Hemanth N. Used weekly for less than 2 years Review source Reviewed May 2017 It is a great Product, able to take care of all my Bulk mailers, SMS and Social posting for me. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Integration of SMS, Mails and Social Media at one place. I run a Training organization and I use FirstHive forbsend mailers and SMS and Social Media Posts to clients for New Program Launch and Business Development Purpose Cons: I have not faced any problem/ issue in using this application , it suits my small business perfectly. Read More NS Namrata S. Used weekly for less than 12 months Review source Reviewed May 2017 Its an amazing software which allows me to run email & social media campaigns at ease. 4 Measuring effectiveness of my campaign & single user profiling. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The ease at which you check the analytics. The ease at which you are allowed to revisit the HTML mailer, do multiple edits before you do the actual broadcast. It also has an amazing feature of giving me indepth userwise website usage analytics. Cons: It doesn't allow me to download the bounced email id list. That becomes a bit inconvenient. They should give a download option. Read More MF Marcos F. Mechanical or Industrial Engineering 51-200 employees Used other for less than 12 months Review source Reviewed August 2018 Real Time marketing solution 5 Ratings Breakdown 4 Ease of use 4 Functionality Pros: Firsthive is a great marketing solution with data aggregation and from multiple customer touch point including Facebook, twitter and other social media. Cons: The initial plan is expensive also improvement in email and chat support needs improvement and multiple language option is missing. Read More RD Ronny D. Used unspecified for unspecified Review source Reviewed April 2016 Using since 2 months 5 Been using this software for the last couple of months for my company's marketing. Liked the fact that I can use the email marketing features along with managing my facebook page from the same application. Was using multiple applications for this till now. Also liked the customer service. Had a issue with my billing, one chat with the support rep resolved my issue. 5 stars Ratings Breakdown 5 Ease of use 5 Customer support Vendor Response Thanks Ronny for the kind words. We hope you continue to find value in our platform, and we look forward to your continued feedback. Replied April 2016 Read More GW George W. Used unspecified for unspecified Review source Reviewed March 2016 Help us do lot of stuff 5 FirstHive was recommended to me by a friend. I signed-up for trial version and after couple of days bought an annual license. It works like three software in one. We use for direct emails and newsletters, sms campaigns and also social media management. What is amazing is their customer reports and insights. Helps a lot in designing campaign. People are nice too. Ratings Breakdown 5 Ease of use 4 Customer support Read More Showing 1 - 10 of 13 Reviews Load More Reviews ## Other Top Recommended SMS Marketing Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (526) Recently recommended **8** times [Voxie](https://www.softwareadvice.com/conversational-marketing/voxie-profile/) **0.0** (0) Recently recommended **2** times [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) **4.5** (273) Recently recommended **1** times [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/) **4.7** (135) Recently recommended **1** times Stuck Between Options? Our experts can help you compare FirstHive with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice