Kommo vs Medallia Concierge

RATING:

4.3

(158)

Kommo has 158 reviews and a rating of 4.33 / 5 stars vs Medallia Concierge which has 121 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (158)
4.6 (121)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 18, 2024
December 7, 2023
Pros/Cons
  • Pros

  • I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal. That it is another definite plus.
  • With amoCRM, we have created a single employee database with contacts and personal data. This helps us quickly contact the right person, and not look for his contacts in the notebook.
  • Cons

  • There is no usual environment for working with mail, there are failures and delays in the delivery of notifications and messages.
  • Thirdly, the technical support service does not work well, employees are in no hurry to solve problems, but redirect them to each other, which takes a lot of time and effort.
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  • Pros

  • Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service.
  • The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.
  • Cons

  • It also is very difficult to keep track when we get 30 different people messaging daily but we are working on figuring it out.
  • Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall.
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Pricing Range
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Product Demo
Product Screenshot
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FrontRunners

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FrontRunners

2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos