# Arena Software Reviews, Demo & Pricing - 2026 > Review of Arena Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/arena-live-chat-profile --- [Home](https://www.softwareadvice.com/) / [Web Analytics Software](https://www.softwareadvice.com/web-analytics/) / Arena Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/customer-experience/arena-live-chat-profile/alternatives/) # Arena 2026: Benefits, Features & Pricing Wondering if Arena is right for your organization? Our Web Analytics Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Arena 4.5 [(22)](https://www.softwareadvice.com/customer-experience/arena-live-chat-profile/#reviews) Pricing Starting at $49.00 per month ### About Arena Arena provides tools for companies and institutions to increase their audience engagement, allowing them to offer excellent digital experiences on a proprietary platform. Arena Live Chat is a product that allows you to create live chat rooms for any event, enabling users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design. Arena Live Chat can be used for content portals, broadcasting and news media, video streaming, eCommerce and marketplaces, financial institutions, educational institutions, sports organizations, virtual events, gaming, and social and digital communities. Arena is a Live Blog, Live Chat, and social media monitoring platform. By providing real-time digital experiences to the audience, your company can reach more people, start conversations, and improve branding, which increases business revenue. With a platform for live blogging, chat rooms, and social monitoring, you’ll create powerful live experiences for users and take back control of the interaction with your audience. This way, visitors and users will spend more time with your content and your brand. This will helps... improve your website metrics, increase traffic and conversion, and earn revenue from your website. Arena helps you engage your audience without relying only on social media. Arena’s platform enables you to leverage content, chat rooms, and live interactions to quickly and easily create powerful live experiences for your audience and customers. Create live chat rooms for any event, allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design. Arena Live Blog lets you cover events and news in real-time by creating a timeline to share with your audience. Live Blog is easy to set up and works on any website, no need to ask IT for help. Arena Content Wall help monitor social content in real-time and share everything you want with your audience. With Arena, you can search and find the best user-generated content on social media by searching for hashtags, keywords, accounts, and more. Arena’s platform supports various device types, from desktop to mobile, including Google AMP. The control panel supports 17 languages, expanding to more languages. Wondering if Arena is right for your organization? Our Web Analytics Software selection experts can help you in 15 minutes or less. ## Arena User Interface ## Popular Arena Alternatives Main Product Arena 4.5 [(22)](https://www.softwareadvice.com/customer-experience/arena-live-chat-profile/#reviews) Ratings Breakdown - 4.68Ease of use - 4.29Value for money - 4.63Customer support - 4.32Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) 4.4 [(4060)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.26Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24127)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Arena Pricing and Plans Starting price: $49.00 per month Free Trial Free Version Free $0.00 flat rate Plan includes: - Arena Live Blog - Arena Live Chat - Embed via AMP - Iframe and Javascript - SEO Friendly - Upload Photos - Videos and Icons - Wordpress Plugins Starter $49.00 flat rate, per month No plan information available Professional $349.00 flat rate, per month Plan includes: - 200k People Avatars - Arena Content Wall - Arena Live Blog - Arena Live Chat - Auto Play-by-Play - Auto Posting - Content Manager Library - Create Social Stream Templates - Cross-Post to Facebook and Twitter - Embed via AMP Read More Business $999.00 flat rate, per month Plan includes: - 200k People Avatars - Arena Content Wall - Arena Live Blog - Arena Live Chat - Automatic AI Moderation - Auto Play-by-Play - Auto Posting - Content Manager Library - Conversion Cards - Create Social Stream Templates Read More Enterprise Pricing available upon request Plan includes: - 200k People Avatars - AI Predictive Analysis - Arena Content Wall - Arena Customer Data Platform - Arena Live Blog - Arena Live Chat - Audience Segmentation - Automatic AI Moderation - Auto Play-by-Play - Auto Posting Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Arena Features - Popular features found in Web Analytics Campaign Management Goal Setting/Tracking Heatmaps Keyword Tracking Pageview Tracking Referral Tracking Site Search Tracking Time on Site Tracking User Interaction Tracking Web Traffic Reporting - More features of Arena Access Controls/Permissions Activity Dashboard Activity Tracking API App Notifications Audience Analytics Audience Engagement Audience Targeting Automated Publishing Automated Scheduling Behavioral Analytics Behavior Tracking Chatbot Chat/Messaging Chat Transcript Communication Management Contact Database Content Creation Content Library Content Management Content Publishing Options Conversion Tracking Customer Database Customer History Customer Journey Mapping Customer Profiles Customer Segmentation Customizable Branding Customizable Forms Customizable Templates Dashboard Data Import/Export Data Integration Data Visualization Discussions/Forums Document Storage Drag & Drop Email Marketing Email Reminders Engagement Tracking Feedback Management Filtering GDPR Compliance Group Management Group Messaging Human Handover Image Library Keyword Filtering Lead Capture Lead Qualification Live Chat Live Streaming Production @mentions Mobile Access Moderation Monitoring Multi-Channel Campaigns Multi-Channel Communication Multi-Channel Data Collection Multi-Language Multimedia Support Multiple Data Sources One-to-One Messaging Post Management Post Scheduling Preview Functionality Publish Scheduling Real-Time Analytics Real-time Broadcasting Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reporting/Analytics Reporting & Statistics Sentiment Analysis SEO Management Single Sign On SMS Notifications Social Media Integration Social Media Monitoring Social Media Streaming Survey/Poll Management Surveys & Feedback Tagging Text Analysis Third-Party Integrations User Management Video Streaming Visual Analytics Web Notifications Website Analytics Widgets ## Arena Integrations WordPress Integration rated undefined from -1 review ## Arena User Reviews Overall Rating 4.5 Ratings Breakdown 5 64% 4 27% 3 9% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.3 Customer support 4.6 Functionality 4.3 Have you used Arena and would like to share your experience with others? VR Verified Reviewer Hospitality 2-10 employees Used daily for less than 2 years Review source Reviewed September 2021 Arena Best in Market for Live Chat 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: How easy it is to use and that it solves my live chat problem with an easy to create embed. Cons: There are a lot of changes to the features on my pricing package and many times Arena changes these without notification. That can be frustrating when we're live-streaming events only to find out we have to make adjustments. Vendor Response Hello! That's amazing. We are so happy to provide the solution for your live-streaming events. Thank you for the feedback regarding the changes. Replied September 2021 Read More BH Brooks H. Verified reviewer Non-Profit Organization Management 2-10 employees Used daily for less than 6 months Review source Reviewed July 2021 Arena Chat for Online Events 5 We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Arena allows us to inexpensively engage with our audience in a personal way. It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical. Cons: The biggest drawback is that the analytics are essentially set up on a per-event basis. That is great for short, large events. However, with 5-6 small events each week, the analytics aren't structured to be able to easily see the engagement for each one. Reasons for switching to Arena Our previous service was far too expensive for large one-time events. Vendor Response Hello Brooks H! Really important to keep your audience engaged, isn't it? We are happy to be contributing to it. Thank you for the feedback about the Analytics, our team will take that into account. For now, we advise you to create one chat room per event, so you can have a better view of the engagement for each one. Stay tuned, we are always making improvements in our products. Replied August 2021 Read More AC Andy C. Verified reviewer Recreational Facilities and Services 51-200 employees Used monthly for more than 2 years Review source Reviewed February 2025 Good product for some but not for everyone 3 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Arena was a great software for our church initially. It worked well to keep our database and finances in order. Cons: Arena was a great software for our church initially but got to laborious and out of date. We still use the financial side of it but have switched away from the database part. They kept adding things to it and it was out of date. Reasons for choosing Arena Arena was what we started with so we tried to stay with it but ended up switching to planning center for the management but not the financial. Read More KC Kit Joy C. Verified reviewer Construction 10000+ employees Used monthly for less than 6 months Review source Reviewed February 2022 Arena 4 Overall it delivered what was needed for us - chat, Q&A, polling and we have a great time engaging with our live stream participants. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The ease of use of the Chat, Q&A and poll. The nice layout. Being able to customise the colours and logo. Being able to give emoticons to each chat message. Being able to upvote questions. Being able to use GIFs. Cons: The Q&A and polling icons are too small to be noticed (for older people). The admin page set-up is messy and complicated about what's where. Even after the event was over we still had trouble remembering how to access the specific settings page we needed to go to. Reasons for choosing Arena Arena had exactly what we needed for an affordable price. Reasons for switching to Arena Pigeonhole Live had too many things in it's package that we didn't need. We were not able to customise it much. Vendor Response Hi Kit! Amazing to know that you have a great time engaging with your live stream audience. That's priceless. Thank you for the feedback. We'll look into that. Replied March 2022 Read More BP Brent P. Verified reviewer Events Services 11-50 employees Used daily for less than 2 years Review source Reviewed July 2021 Excellent chat service for your site 5 Offering real time chat boxes for sessions, events, and virtual booths in our online trade shows Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Arena has a sleep look and feel for chat, seemlessly integrating with a webpage or serving as a pop up widget. The chat itself is robust with gifs, reporting, deleting, emojis, replies, liking messages and more Cons: The direct message functionality is not useful, as we use chats on different sites, but users can see moderators from completely different environments Reasons for choosing Arena We use Tawk.to as well, but live chat has the best UI Reasons for switching to Arena Dead simple did not offer content wall and other features, plus their design and pricing structure did not meld well with our needs Vendor Response Thank you, Brent P! We love to hear your thoughts about Arena's products. Count on us to continue boosting your online trade shows :) Replied August 2021 Read More NT Nick T. Verified reviewer Media Production 51-200 employees Used monthly for less than 12 months Review source Reviewed October 2021 FreightWaves x Arena 3 Overall, in the beginning, everything was great. Quick response times via Slack for help - lots of back and forth conversations to how we can increase Arena's use. Towards the end, that all seems to tapper off. Slack responses were lackluster and our issues never seemed to be fixed right away. IE: - Users in the chat room feature wasn't ever accurate so we turned that off - Analytics page consistently failed (was then told it wasn't an actual feature of the software which seemed to be miscommunicated from the very beginning if true) Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: I liked how easy it was to deploy. I also liked how easy it was to set up a chat widget. Cons: I did not like that some of the core features didn't seem to be completed. One thing that was a small annoyance was having to always enter a HEX code for a new chat widget. Reasons for choosing Arena Out of the box chat rooms were needed ASAP Reasons for switching to Arena We needed a full Virtual Event platform versus trying to make it in house. Big Marker has chat embedded into the software already Vendor Response Hi Nick! We appreciate your feedback. It's all taken into consideration for new features and improvements we are currently working on. Best, Arena team Replied October 2021 Read More JR Jared R. Verified reviewer E-Learning Self-Employed Used weekly for less than 12 months Review source Reviewed September 2021 Using Arena for LIVE Streaming Comment Feed 5 Arena has been really easy to use and it has almost all of the features I desire. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I loved that I could embed it into our LIVE streaming page so that it integrated nicely with the design of the page. I also love that users can pull the chat out into a separate window beside our video player if they choose. This way it's easier for them to watch the LIVE stream and see the chat at the same time. Cons: I would like to be able to customize the chat room font. I would also like to integrate the login process with my site member area so that when members logged into my site, they would be logged into the chat room automatically. As it is right now, they need to log in to the chat after they have just logged in to my site and that is a point of confusion for them sometimes. Reasons for choosing Arena I tried a lot of other programs out there when I was looking for a service that could provide a LIVE commenting feature for my online teaching. Arena was the only one that embedded nicely into my site, looked classy, and functioned well. Vendor Response Hi Jared! Wonderful. Thank you for the feedback. Live stream with live chat is a great combination. We do have a feature that allows login integration. It is called Single Sign-On. Let's talk more about it. Replied October 2021 Read More JG Jake G. Verified reviewer Internet 2-10 employees Used weekly for less than 2 years Review source Reviewed September 2021 Fantastic Live Chat and Live Event widgets that complete my virtual event work 5 Arena helps make the nonprofit fundraising events that we run possible. They've been a fantastic partner through the pandemic, helping these nonprofits create engaging online events. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We rely on engaging audiences online, and Arena makes this possible for us in a compartmentalized fashion. We can set up multiple Live Chats and other live event widgets that complete our virtual events. It's especially important that these widgets are embeddable and easily customized. Better yet, the company has been VERY responsive to feedback. Cons: Access permissions could use some work, making multi-user login scenarios more granular in access. Exporting chats AFTER a live event could use a little work too. Vendor Response Hello Jake! Thank you for the incredible feedback. That's why we work very hard, to collaborate with our customers and the feedback is indeed taken into consideration. Stay tuned, the team is constantly launching improvements and new features. Replied September 2021 Read More OS Olaf S. Verified reviewer Online Media 2-10 employees Used weekly for less than 12 months Review source Reviewed March 2022 Easy, Quick and Modern 4 Overall Arena.im is a dream to use! I really like their simple, clean modern interface. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Arena.im' has a modern and easy approach which makes it simple to use from the get-go. Behind this "simplicity" lie a selection of details customization options to let you craft your website feeds as uniquely and detailed as you need. During the times when you get stuck along the way, you can reach support via the live chat box on-screen. Cons: The 1000 impressions limit in the the entry-level package get used up quite quickly, which could deter smaller blogs and websites from signing up initially due to the starting price of a paid subscription. Vendor Response Hi Olaf! We are delighted with your feedback. Thank you! Replied March 2022 Read More VR Verified Reviewer Newspapers 11-50 employees Used weekly for less than 6 months Review source Reviewed July 2021 Amazing Chat - Customizable, fast and easy 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Live Chat Customer Data Plataform Live Blog Cons: It's so flexible that surprise me with a lot off options. Reasons for choosing Arena Easy to instal, good price and nice UX/UI Vendor Response Thank you! Stay tuned, we are always working to improve our customers' experience. ;) Replied August 2021 Read More Showing 1 - 10 of 22 Reviews Load More Reviews ## Other Top Recommended Web Analytics Software [AgencyAnalytics](https://www.softwareadvice.com/web-analytics/agency-analytics-profile/) **4.8** (115) Recently recommended **1** times [Google Analytics 360](https://www.softwareadvice.com/bi/google-analytics-profile/) **4.7** (8096) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times [Squarespace](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/) **4.5** (3402) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Arena with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice