--- title: "Birdeye Software Overview 2026 - Features & Pricing" description: "Review of Birdeye Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-experience/birdeye-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Birdeye Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/)[Alternatives](https://www.softwareadvice.com/online-payment/birdeye-profile/alternatives/) # Birdeye Review Custom quote Free trial 3 plans Updated September 9, 2026 Written by [David Jani](https://www.softwareadvice.com/resources/author/david-jani/) Content Analyst Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor Wondering if Birdeye is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Birdeye 4.7 [(707)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Pros: - User-friendly platform - Review request automation Cons: - Contract and cancellation - Feature limitations Pricing Pricing available upon request ### What is Birdeye: Birdeye software improves customer experience so businesses can better manage their reputation and client satisfaction. It has tools for collecting and managing online review data, customer surveys, and social media presence. It also enables messaging with customers so a business can connect with them personally to address concerns. ### Why we like Birdeye: Birdeye made Software Advice’s [Reputation Management Software FrontRunners list](https://www.softwareadvice.com/reputation-management/) in 2024, earning an overall rating of 4.7 out 5 stars. It stands out for its review request and monitoring features and its tools for managing negative feedback are also effective. ### Who should use Birdeye: Birdeye can benefit any organization that needs to manage its reputation online, but it is particularly helpful for local business, such as restaurants and retailers, hotels, resorts, and service-based companies, like auto shops. It’s a good fit for smaller organizations, with 60% of reviewers hailing from companies with two to 50 employees. Wondering if Birdeye is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Birdeye User Interface ## Popular Birdeye Alternatives Main Product Birdeye 4.7 [(707)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) 4.9 [(59)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/#reviews) Ratings Breakdown - 4.80Ease of use - 4.87Value for money - 4.89Customer support - 4.88Functionality Pricing Starting at $63.00 per month Get Price Alternative Product [rater8](https://www.softwareadvice.com/reputation-management/rater8-profile/) 5.0 [(183)](https://www.softwareadvice.com/reputation-management/rater8-profile/reviews/) Ratings Breakdown - 4.92Ease of use - 4.83Value for money - 4.97Customer support - 4.92Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1206)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Experience.com](https://www.softwareadvice.com/customer-experience/xmp-profile/) 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.58Value for money - 4.54Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [GiveMe5.ai](https://www.softwareadvice.com/product/186583-GiveMe5-ai/) 4.7 [(86)](https://www.softwareadvice.com/product/186583-GiveMe5-ai/reviews/) Ratings Breakdown - 4.85Ease of use - 4.68Value for money - 4.72Customer support - 4.64Functionality Pricing Starting at $79.00 per month Get Price ## Birdeye Overview Birdeye is a cloud-based marketing and reputation management platform built for multi-location businesses, from small operations to large enterprises across healthcare, financial services, retail, automotive, home services, real estate, dental, legal, and food and beverage industries. The platform consolidates reviews, listings, social media, surveys, messaging, payments, and analytics into a single dashboard, removing the need for separate tools. AI-powered agents automate review requests and responses across 200+ sites, sync business profiles to 50+ directories, schedule... social posts, run email and SMS campaigns, and manage customer conversations from a unified inbox. A search visibility tool tracks brand presence on AI-powered engines including ChatGPT and Google Gemini. Reporting and sentiment analysis tools help businesses benchmark reputation and monitor performance across all locations. Birdeye connects with 3,000+ third-party systems including Salesforce, HubSpot, and QuickBooks, and supports enterprise governance through role-based permissions and audit trails. The platform is accessible via web browser and iOS and Android mobile apps. Support is available through a knowledge base, live chat, email, and phone. ## Birdeye Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Starter Pricing available upon request Plan includes: - Unlimited Users - Unlimited Contacts - Campaigns - Team Chat - Payments - Integrations - Mobile App - Reviews - Listings - Messaging Growth Pricing available upon request Plan includes: - Unlimited Users - Unlimited Contacts - Social Dominate Pricing available upon request Plan includes: - Unlimited Users - Unlimited Contacts - Referrals Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Compare Pricing Compare pricing across our most frequently recommended Customer Support products. Software options Starting price\* User rating [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) $15.00 per month 4.78[(195 reviews)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) **6** recommendations [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) $55.00 per month 4.41[(4092 reviews)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) **4** recommendations [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) $49.00 per month 4.30[(178 reviews)](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/reviews/) **1** recommendations \*Defined as the price above any available free plan ## Birdeye Features Drawn from insights across 707 verified reviews, we've outlined Birdeye's best and worst rated features and how they stack up against the average rating. Birdeye's score Category average Birdeye's Best Rated Features Support Ticket Management 5.0 4.23 category average Feedback Management 5.0 4.34 category average Chatbot 4.89 4.21 category average Birdeye's Worst Rated Features Review Badge Management 3.0 3.0 category average Multi-Channel Campaigns 3.86 3.86 category average Access Controls/Permissions 4.0 4.55 category average - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Birdeye 2-Way Messaging A/B Testing Access Controls/Permissions Accounting Integration ACH Payment Processing Activity Dashboard Activity Tracking Adaptive Learning Adaptive Responses Adversarial Training Advertising Management Advocate Management Agent Collaboration AI AI Accessibility Audit AI Citation Monitoring AI Content Scoring AI Copilot AI Crawler Analytics AI Disclosure AI-Driven Content Recommendations AI Hallucination Detection AI/Machine Learning AI Mention Tracking AI-Optimized Content Structuring AI Query Matching Analysis AI-Readable Content Formatting AI Search Ranking Insights AI Sentiment Monitoring AI SMS AI Text Generation AI Text Summarization AI Text-to-Speech AI Traffic Attribution AI Visibility Reporting AI Visibility Score Alerts/Escalation Alerts/Notifications Analytics API API Integration Appointment Management Appointment Scheduling Approval Process Control Approval Workflows Assessment Management Asset & Content Management Attended Automation Audience Targeting Audio References Audit Management Augmented Analytics Authentication Automated Alerts and Tasks Automated CMS Publishing Automated Email Responses Automated Image & Video Editing Automated Publishing Automated Responses Automated Routing Automated Scheduling Automatic Replies Autonomous Task Execution Autoresponders Backlink Management Backlink Monitoring Badges Barcode/Ticket Scanning Basic Reporting Behavior Analytics BI Integration Billing & Invoicing Bill Payment Bounce Rate Analysis Brand Entity Analysis Branding Brand Management Brand Tracking Brand Voice Alignment Brand Voice Training Breadth of Partner Applications Broken Link Discovery Budgeting Building and Personalizing Emails Bulk SMS Business Process Automation Calendaring Calendar Management Calendar/Reminder System Campaign Analytics Campaign Management Campaign Optimization Campaign Planning Campaign Scheduling Campaign Segmentation Canned Responses Care Plan Management Care Summaries Cash Management Change Simulation Charting Chatbot Chat/Messaging Citation Intelligence Claims Management Co-Browsing Code-free Development Code Generation Collaboration Collaboration Tools Collection of information Commenting/Notes Communication Management Community Management Community Q&A Competitive Analysis Competitive Benchmarking Competitive Intelligence Competitor AI Presence Comparison Competitor Analysis Compliance Management Conditional Generation Configurable Workflow Confirmations/Reminders Consent Management Contact Database Contactless NFC Contact Management Content Content Calendar Content Creation Content Gap Analysis Content Generation Content Ideas Content Insights Content Library Content Localization Content Management Content Moderation Content Personalization Content Safety Guardrails Contextual Engagement Contextual Guidance Control Conversation Archiving Conversation Editor Conversation Intelligence Conversion Rate Optimization Conversion Tracking Corporate Reporting Cost Management Creative Design Credit Card Management Credit Card Processing CRM Integration Cross-system Integration Cryptocurrency Processing Custom Domains Customer Accounts Customer Activity Tracking Customer Advocacy Customer Database Customer Effort Score (CES) Customer Engagement Customer Experience Management Customer Feedback Customer Interaction Automation Customer Journey Mapping Customer Profiles Customer Satisfaction (CSAT) Score Customer Segmentation Customer Service Customer Service Analytics Customer Service Channels Customer Support Customer Surveys Customizable Branding Customizable CTAs Customizable Fields Customizable Forms Customizable Frameworks Customizable Reports Customizable Templates Customization Customization Interface Custom Reports Custom Reports and Dashboards Dashboard Data Aggregators Data Augmentation Data Governance Data Import/Export Data Import & Export Tools Data Quality Management Data Security Data Synchronization Data Visualization Debit/Credit Card Processing Decision Making ## Birdeye Integrations Based on 707 verified reviews, we've identified products most frequently integrated withBirdeye. QuickBooks Online Integration rated 5.0 from 6 reviews Instagram Integration rated 3.7 from 5 reviews Zapier Integration rated 5.0 from 4 reviews Twitter/X Integration rated 5.0 from 4 reviews Facebook Business Suite Integration rated 5.0 from 4 reviews Salesforce Sales Cloud Integration rated 5.0 from 3 reviews See all 97 integrations ## Birdeye Key Sentiments We analyzed 707 verified reviews for Birdeye to find out what actual users really think. Most Positive Sentiments Client management 68% Positive 19% Neutral 13% Negative Reviewers appreciate Birdeye's client management features, which streamline the process of managing multiple clients from a single dashboard. They find the onboarding process straightforward and value the ability to enhance their clients' online reputations. Users also highlight the platform's flexibility in providing various functionalities that cater to different client needs. Customer service 67% Positive 17% Neutral 15% Negative Reviewers give a positive assessment of Birdeye's customer service, thanks to dedicated support that helps them navigate the platform effectively. They appreciate the user-friendly interface and the personal attention provided by the support team, which enhances their overall experience. Customer reviews 65% Positive 28% Neutral 7% Negative Users appreciate Birdeye's review management capabilities, which allow them to generate and manage reviews efficiently across multiple platforms. They find the automation of review requests and responses particularly useful, as it simplifies the process of gathering and addressing customer feedback. Additionally, users highlight the ability to direct customers to key review sites, which helps improve their online reputation. Least Positive Sentiments Email notifications 40% Positive 31% Neutral 28% Negative While, users value Birdeye's email notifications for keeping them informed about customer inquiries and find the integration of text and email messaging helpful for maintaining communication with clients,, some users report issues with email customization and an overload of emails, which can be overwhelming. Messaging and chat 51% Positive 21% Neutral 28% Negative Users find Birdeye's messaging and chat features beneficial for improving customer communication, with easy-to-use text messaging and live chat options. They appreciate the convenience of desktop notifications and the ability to manage conversations in real time. However, some users experience issues with notification reliability and automated responses, which can hinder effective communication. Integration issues 47% Positive 33% Neutral 20% Negative Users find Birdeye's integration capabilities beneficial, as it easily connects with various platforms and enhances their workflow. They appreciate the support provided during the integration process, which helps address any challenges. However, some users experience delays and difficulties with certain integrations, which can be frustrating and time-consuming. ## Birdeye User Reviews ## Birdeye customer ratings - Overall rating: 4.7/5 - Total reviews: 707 ### Rating distribution - 5 stars: 570 reviews (81%) - 4 stars: 95 reviews (13%) - 3 stars: 17 reviews (2%) - 2 stars: 6 reviews (1%) - 1 star: 19 reviews (3%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.5/5 - Customer support: 4.6/5 - Functionality: 4.6/5 --- ### Great software for any small business - Overall rating: 5/5 - Reviewer: Shrina K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great and I would highly recommend it #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. #### Cons The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both --- ### My Experience Using Birdeye: A Balanced Review - Overall rating: 5/5 - Reviewer: Ghiwa Y. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. #### Cons Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. --- ### Excellent Service, a must have for dental offices - Overall rating: 5/5 - Reviewer: Elijah E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Very Satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The software is extremely user friendly. It takes the place of an entire team member if you ask me. #### Cons The app needs some tweeks, but thats all I would say. --- ### Good for managing online reputation - Overall rating: 5/5 - Reviewer: Isla W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. #### Cons Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. #### Vendor response Hi Isla, Thank you for your feedback. We’re glad to hear the review management and social media tools have been helping drive stronger engagement and make it easier to stay consistent with customer responses and updates. We also appreciate the note on the mobile app experience. Ease of use on the go is important, and your feedback on navigation and speed is helpful as we continue to improve the product. Thanks again for sharing your experience with us. Replied April 2026 --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Lacy H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. #### Cons We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. --- ### Powerful SEO and Review Management Platform - Overall rating: 5/5 - Reviewer: Susana L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. #### Cons The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. --- ### Makes a Difference - Overall rating: 5/5 - Reviewer: Clara v. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s honestly super to the point and easy to use! We stopped using BirdEye for a second and went back within months. We truly could see the difference without the platform. #### Cons It’s hard to say. The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye. --- ### Easier to connect with patients via Birdeye texting vs calls/emails. - Overall rating: 4/5 - Reviewer: Cap S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Convenient for sending post-appointment reviews to guests. We get better responses throughout the day via Birdeye texting vs phone calls/emails. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to text patients - being a medical practice. The Hipaa-compliant security is a must. Customer support is always speedy. #### Cons We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients. --- ### Excellent Platform for Reviews and Reputation Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Birdeye has been an excellent partner. It saves us time, helps us generate consistent customer feedback, and gives us tools to manage our brand reputation effectively. It’s user-friendly, reliable, and has added significant value for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Birdeye makes it so easy to collect and track customer reviews. The automation takes a lot of work off our plate, and the dashboard gives us a clear, real-time view of our reputation. The support team is also fantastic–very responsive and helpful. #### Cons Nothing negative comes to mind—it’s been a consistently smooth and positive experience. Their team is dedicated, responsive, and always quick to provide support or answer any questions we have. --- ### BIRDEYE - open your eyes to a new look at your portfolio - Overall rating: 5/5 - Reviewer: Dimos V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It helps us understand our client base on a more granule level. We did not have this level of contact with our tenants before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great product that helps our marketing and leasing teams understand what is going on at our properties. #### Cons I don't have anything negative to say at this time! The product functions as advertised and offers us a look at our tenant base we did not have before. --- Showing 1 - 10 of 707 Reviews [See All Reviews](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) ## Birdeye FAQs - What is Birdeye used for? Birdeye is mainly used to improve a business’s online reputation and enhance customer experience. It gives businesses tools to collect and then analyze customer reviews, as well as reach out for feedback. Many companies use Birdeye to manage their customer satisfaction by connecting with their audience directly. - How much does Birdeye cost per month? The cost of Birdeye depends on the size of your business, how many locations you have, and the features you need. Even though the company doesn’t publicly advertise its prices, you can get a quote from Birdeye by contacting them directly. It offers three plans: Starter, Growth, and Dominate. - Is Birdeye trusted? Yes, many trust Birdeye with their online reputation management. It has 668 reviews on Software Advice, and people use it in a variety of industries. However, as every business has unique requirements for its reputation management, it’s a good idea to ask the vendor questions on how to utilize its features effectively to determine whether you want to trust it to manage your online reputation. - Is Birdeye HIPAA compliant? Birdeye offers features that help healthcare providers and other HIPAA-covered entities maintain compliance, such as security settings to protect PHI. However, it doesn’t include built-in audit tools to monitor or verify HIPAA compliance within the system. - Is Birdeye anonymous? Birdeye is not inherently anonymous because when customers leave reviews, their online ID gets ported to Birdeye directly from the site where their review is posted, such as Google. 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