Birdeye vs UserTesting

Birdeye has 329 reviews and a rating of 4.74 / 5 vs UserTesting which has 75 reviews and a rating of 4.52 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.74 / 5 (329)

4.52 / 5 (75)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 27, 2020

October 27, 2020

Pros/Cons

  • Pros

  • I love how easy it is to use! It is very user friendly!

  • It's easy and straightforward to use and really produced the results we were looking for.

  • Cons

  • Campaign set up could have been a little more intuitive but the support team and doc library was great when it came to answering any questions we had.

  • At times I found it hard to navigate between master settings and client settings. But once I got the hang of it, no issues!

  • Pros

  • This tool is great for usability studies. It is easy to create a study and launch it using their panel.

  • They make it really easy to get the right participants for your studies, mainly because they have such a large panel. Note-taking and tagging is fairly useful.

  • Cons

  • The price. If it were up to me, we'd definitely use this platform for user testing moving forward, but the price tag made it a tough sell to the higher-ups in my company.

  • There were a number of glitches and it can get a little expensive, but it is worth it for specific problems that you can pin point and need to solve.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2020

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux