Broadly

RATING:

4.8

(336)

About Broadly

Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, custom...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Automatically request and collect unlimited reviews via text and email for Google, Facebook, Yelp, and other popular review sites.

Broadly Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Broadly

1 - 5 of 336 Reviews

Rick

11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

Good review software

User Profile

Kelly Michael

Verified reviewer

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Simple Web Chat And Review Platform

We love Broadly, it's a great web chat and review platform for small businesses.

PROS

Very affordable way to introduce web chat, therefore getting more leads. Also a great way to ask for reviews via email or text.

CONS

You cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up.

Vendor Response

Thank you so much for being a Broadly customer, Kelly! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding webchat capabilities, I'll be sure to relay this info to our team. Keep up the great work!

Replied November 2022

Kelvin

Retail, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Great platform to manage customer relationships!

Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar!

PROS

Broadly makes it easy to manage your customer relationships. You can easily respond to leads, answer questions from existing customers and/or follow up with shoppers after a visit. It has been an invaluable tool to generate reviews and grow our online footprint!

CONS

Not much, Broadly had satisfied all of our needs!

Reason for choosing Broadly

Ease of setup, all-in-one services, great team

Vendor Response

Thank you so much for being a Broadly customer, Kelvin! We appreciate your feedback and are happy your business has benefited from our tools! Keep up the great work!

Replied November 2022

Amber

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed March 2023

Product Changed

We will be switching to a platform that has access to more review options. More user friendly for the customer.

PROS

Hoenstly, I have most enjoyed our rep, [sensitive content hidden].

CONS

The product I was sold is no longer the product that is being used. It now only focuses on google. When we joined Broadly the reviews were supposed to toggle to whatever platform the customer used most often.Also, it's not possible to delete past employees from reports.

Reasons for switching to Broadly

Not user friendly

Abbi

Retail, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Doggie Business, LLC

We have only had broadly for a month or so but so far we love it and cannot wait to see how it progresses our business.

PROS

We love that all of our communications between Facebook and Instagram are centralized.

CONS

The marketing campaigns are lacking and just because you respond on the broadly does not clear the notifications on the other platforms.

Reason for choosing Broadly

Mainly for the review services and that it integrates with gingr.