Broadly
Broadly
About Broadly
Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers.
Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, custom...
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Most Helpful Reviews for Broadly
1 - 5 of 312 Reviews
Sheryl
2 - 10 employees
Used more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
Reviewed February 2023
Reputation is everything!
Kelly Michael
Verified reviewer
Construction, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Simple Web Chat And Review Platform
We love Broadly, it's a great web chat and review platform for small businesses.
PROSVery affordable way to introduce web chat, therefore getting more leads. Also a great way to ask for reviews via email or text.
CONSYou cannot build advanced conversation bots using their web chat, it's just a simple response and then manual follow up.
Vendor Response
Thank you so much for being a Broadly customer, Kelly! We appreciate your feedback and are happy your business has benefited from our tools! And thank you for your insight regarding webchat capabilities, I'll be sure to relay this info to our team. Keep up the great work!
Replied November 2022
Alvin
Automotive, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed March 2023
Game changer for todays business
Overall I love the program and what it does for us. The technical side needs to improve.
PROSThe ease of communicating with our customers. The way broadly is on our computers and phones keeps our small team linked with h each other and our customers. Helps make the simple things seamless
CONSTechnical issues and bugs. Inconsistency especially on the mobile app. Always requires updates and doesn’t always work properly. Very finicky and frustrating
Ryan
Law Practice, 51-200 employees
Used daily for less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2023
Broadly review
PROS
Broadly is very simple to use. It's quick to onboard and easy to bring on new locations.
CONSIt lacks in some small ways that are very important. After someone leaves a review it continues to ask for a review however, it doesn't explain that it is for another platform.
Vendor Response
Hi Ryan, Thank you for the review! Your feedback is very helpful to us; please don't hesitate to relay any other suggestions for improvement to your Customer Success Manager. -The Broadly Team
Replied March 2023
Taylor
Education Management, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2023
User from Aveda
Overall its pretty good. Its nice to have a spot where we can see all the reviews in one place.
PROSI personally really enjoy the SMS feature, so that the guests are easily available to respond without needing to go back , on the internet browser.
CONSI think the response time could be a little better, Also fixing the bugs that occur when sending the automatic messages, some of them are sent waay later then they should be or not at all in some instances.
