Broadly vs Five9

RATING:

4.81

(270)

Broadly has 270 reviews and a rating of 4.81 / 5 stars vs Five9 which has 441 reviews and a rating of 4.21 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.81 / 5 (270)
4.21 / 5 (441)
Ease-of-Use
5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
December 5, 2022
February 2, 2023
Pros/Cons
  • Pros

  • Broadly has sophisticated software and an award winning team of professionals that make for a perfect combination that equals success.
  • Easy to use, easy to implement, great to work with. We have been with them for over 6 years and plan to continue to do so.
  • Cons

  • They charged me $2000 for months I didn't use the service and refused to issue a refund.
  • No address/location seen when a customer uses it for scheduling.
  • Pros

  • Very complete software package, having an integrated dialer, lead management and reporting tool is awesome.
  • It was good to handle the information and the disposition was easy to do with keyboard shortcuts.
  • Cons

  • I wouldn't be able to log in sometimes for 15 minute increments and that was frustrating have to troubleshoot the problem.
  • There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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