Broadly has sophisticated software and an award winning team of professionals that make for a perfect combination that equals success.

Broadly is a very affordable and high quality tool. The text, chat and review features are effective and easy to use.

Fantastic: The rep and the entire team couldn't be more helpful and easy to work with.

They charged me $2000 for months I didn't use the service and refused to issue a refund.

Easy to use, easy to implement, great to work with. We have been with them for over 6 years and plan to continue to do so.

Overall Broadly was easy to use for my staff and a friendly interface for our clients to use.

People really reading the reviews and top rated companies more calls. Love the service and customer service is great.

No address/location seen when a customer uses it for scheduling.

Easy to install, integrates with our CRM system and support gets back in touch with immediately. Not mention we received 6 reviews in a month.

Their support and ease of use are great. We also like that we can pay for a full year in advance to save money.

I like the ease of using it and simplicity. Giving you results that are easy to understand and not at all complicated to learn.

First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform.

Great service, great platform, but was oversold on product.

I did have sticker shock at the price because I had no idea of what this system should cost. I know now, I made the right decision by using them.

There was no usage history during the months in question, so I wasn't attempting to run a scam or anything of the sort, I just wanted to reduce operating costs when business was non-existent.

I like that it's very easy to use. It's nice and simple, and having their app makes it even quicker.

We love the seamless integration with our accounting system. Installing this system was painless and started working properly from the start.

People can find me much easier and I can now cherry-pick the clients I want. In less than a year broadly has helped me get over 50 reviews definitely worth the money.

It's ironic that a company based on soliciting quality reviews is so bad at customer service.

Broadly gives us the opportunity to tell the world how happy our customers are.

When I re-started services, they back dated my payment for the months of April-August when I had suspended services and wasn't using them.

If any of our customers have a bad experience or give a thumbs down we are able to contact them and resolve the problem before they leave a bad review on one of our pages.

This platform allows me to be media-present without a bunch of extra work. I really like it and wish I would have found it sooner.

Great combo of functionality and budget-friendly.

I do not have any thing negative to say about the software.

Broadly’s software is super easy to use and understand. We have had great success managing our reviews - particularly any negative experiences.

Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers.

Easy to speak to a live person, but you might not get the person actually assigned to you. Setting up the review platform and client management parts were very easy, and point person was very helpful.

I just worry that my clients get tired with too many emails.

Easy to use!!!!  To top that off, they have great customer support. Broadly is a company who cares about your business success.

It's  structure is boring and most bothersome part is that it allows only few file formats.

It has more features and is more sophisticated than Google's tool for surveys. It's integration with MailChimp is a top feature.

Good Product With Good Algoritham. Provides Needful Tools To Analyse The Insights Also To Get A Good Understanding About Customer Expectations.

Ease of use, it was an easy set up and login and the interface was easy to navigate but also had fun colors that caught the eye.

I am unable to specifically Identify any features of this product that I am unhappy with or that do not add value.

Inability to change your survey after it has been submitted can be frustrating for some users who made a mistake in their feedback.

Excellent product, great features and functionality for paid subscribers, integrates well with other platforms.

It makes it so easy to choose a template and edit the questions. I also love the layout of the results - they are easy to read at a glance and are formatted great.

I have realized that Surveymonkey helps me and my team to better understand the metrics that we plan our work around. It’s very easy to use and pleasant to set up.

That's something I hate about it, first you waste your 2 3 minutes telling them who you are, and then they just put a small message on blank screen that you're not qualified.

Customer Support, when you pay for the top tier, is responsive and polite. Other than that, this whole service is for the birds.

Overall surveymonkey is good. It has good integrations with other software too.

We used to use Survey Monkey every three months to send out survey for our transformation challenge (our community would vote on whom should win) it is easy to use with lots of great features.

Suddenly, the $5/month option was nowhere to be found. Horrible way to rip people off just as they are frustrated enough to get their survey out.

At times if your signal is weak your and your survey is interrupted i have lost infirmation and needed to start all over again.

I love that they offer a very generous free version to help you get started if you're just starting out on a low budget and then you can grow your account as needed. That is something I value highly.

Our only recourse is to dispute the charge through our credit card company. This was beyond disappointing.

Overall, I like the features they provide and getting creative with my surveys, I am just not a fan of the pricing.

I like this software ,its a great way to communicate and stay up to date with the pandemic and donate to organazations for a great cause.

Overall, this is a good product. The biggest pro of this software is the ease of use and ability to easily share with others to complete the survey.

It could be difficult to go back and forth and it required time and patience to go back and forth if I accidentally messed something up.

US Dollar

Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. 


Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. 


Broadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.



LongDescription

Surveys & Feedback

SEO Management

SMS Messaging

Progress Tracking

Sentiment Analysis

Review Generation

Communication Management

Multi-Location

Review Notification

Email Management

Website Integration

Review Monitoring

Activity Dashboard

Reporting & Statistics

Response Management

Dashboard

Ratings/Reviews

Customizable Branding

Social Sharing

Review Request

Monitoring

Trend Analysis

Feedback Management

Negative Feedback Management

Customer History

Third Party Integrations

Campaign Management

Real-time Consumer-facing Chat

Payment Processing

Data Security

Reporting/Analytics

Multi-Channel Data Collection

Email/Help Desk

Knowledge Base

Phone Support

2-10

11-50

51-200

Broadly

Live Online

Documentation

Videos

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.


SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.


SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.



Commenting/Notes

Real Time Analytics

Engagement Tracking

Skip Logic

Customizable Reports

Access Controls/Permissions

URL Customization

SSL Security

Conditional Logic

Customizable Fields

Collaboration Tools

Template Management

Data Import/Export

Randomization

Email Distribution

Email Marketing

Survey/Poll Management

Real Time Data

Question Piping

Benchmarking

Question Library

Question Branching

Social Media Integration

Visual Analytics

Alerts/Notifications

Customizable Questions

Reminders

Customizable Templates

Live Results Sharing

Online Polling

Multi-Language

Support Audio/Images/Video

Customizable Forms

Data Analysis Tools

Survey Builder

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Search/Filter

NPS Survey Structure

Performance Metrics

SurveyMonkey is available across Individual, Team, and Enterprise plans:

Individual - 
Premier Annual: $67.96/month
Advantage Annual: $27.17/month
Standard Monthly: $12.22/month

Team - 
TEAM ADVANTAGE: $21.07/month
TEAM PREMIER: $51.66/month

ENTERPRISE - Please contact SurveyMonkey directly
 

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