BryterCX Journey Intelligence

BryterCX Journey management suite is designed to help enterprises visualize, measure, monitor and optimize customer engagement across business processes. The Journey Watch module provides a unified overview of customer data across various channels including retail, branch, marketing and call center, allowing professionals to track and improve customer experience. The Journey Explore module enables managers to analyze customer behavior and identify improvement areas to reduce cost and optimize rate of retention. Features include event recording, workflow management, interaction tracking and interactive dashboards. Additionally, the journey foundations module lets users evaluate impact of a branch or contact center on a customer journey and identify suitable agent tr...