Supported Operating System(s):Windows 7, Web browser (OS agnostic), Windows 8, Windows 10
CEMantica is a cloud-based solution, which helps businesses visualize and analyze the customer journey, engagement or satisfaction level across business processes and various digital channels. The platform assists organizations with creating personalized personas to categorize customers based on background, needs, expectations and issues.
CEMantica includes a channel lanes functionality, which allows professionals to visualize channels influencing the customer journey and evaluate the impact of cross-channel experience. Features of the solution include storyboard, emotion maps, customizable dashboards, white-label capabilities, sentiment analysis and more. Additionally, it supports integration with Microsoft Dynamics 365 CRM platform, which enables managers t...
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