Great tool that allows myself and my team to organize our book of business.

The one thing I really like about this software is the e-mail stream that it displays for each client account.

I really like the ability to tell when/if/how often my clients are using our software.

The ability to create customized plans to engage with customers manually or automatically using any and all data that is integrated into Churnzero is invaluable.

We faced a problem of having a lot of data points and a lot of customers with no way to monitor and analyze that information at scale.

The organization and integrations with ChurnZero make it so easy to manage all customer accounts. The marketing emails are great too.

The simplicity of integrating ChurnZero to other tools used in our business has been wonderful.

No proper and understandable Dashboard of Team activities.

Their customer support and customer success team are incredible and are very dedicated to helping your needs.

This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click.

Unfortunately, this occurred quite a few times with little to no recourse.

Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent.

Very simple to to use when we compared it with competitors, integration to other software like SalesForce and Zendesk was smooth.

Managing Customer Accounts is Easy with ChurnZero.

ChurnZero does a great job helping track client sentiment through a variety of factors.

Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.

Overall, my experience has been great using ChurnZero. It's easy to manage accounts, send bulk emails, and get a grasp on how all my accounts are doing without having to dive deep into each account.

There is no way to customize how many accounts appear in their lists (known as Segments) meaning only 10 accounts can be viewed at a time (a big pain points for CSMs skimming their account list).

Love the customer service provided by the Success Management team.

I have few if any complaints for ChurnZero, other than what you'd run into with any Account Management software (setup takes too long, etc).

ChurnZero provides detailed information on who, what and when specific activities occur, allowing me to quickly understand how I can best help each user.

Data is pushed in 1 day after it occurs. Lack of time of day activity is occurring reporting, only total for the day.

Having the quick insight into usage data helps me know which clients I need to contact and address an issue with, which helps me save revenue or build a more accurate forecast.

They have robust functionality, filtering, and integrations. I can use it to find the right clients to conduct user research with.

Intuitive platform coupled with great support.

Churnzero's easy implementation and integration with Salesforce is great. Having these datapoints in the tool makes it easy to analyze and set up actions accordingly.

Well supported throughout, clean, easy to use software that presents powerful account information.

Overall this product gives the customer success team the information they need to see. It is simple for them to see aggregate NPS Score, Revenue, etc of all their accounts.

Identify up sell opportunities (generate new revenue for my company).

I loved the dark mode, all the colors used and clean simple interface. I thought it was simple and easy to do all the things that I was trying.

Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients.

I also thought some prior personas disappeared, because I couldn't see the slider to scroll down on the right.

User friendly and how you can use multiple templates for free.

Senior management of the client company were really excited with the final product--they loved the content, layout, visuals and graphics--a home run. I highly recommend this platform.

The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele.

So if UXPressia wants to trick people, it is their problem.

And their support team is doing extremely well, quick to reply and helpful.

High regards for their customer-service. Extremely stable and beautiful product.

It took me a while to see that you could add custom sections to the persona. I think the location of the button was just a little confusing.

No possibility to give restricted access to users. A user can delete another user's job.

There are plenty of templates. But I would definitely recommend another software, which is more trustworthy to put money on it.

Amazing SAAS platform that enables Service Design Thinking at the next level.

Missing the Service Blueprint Map from the package.

Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width.

Super easy to use and create valuable assets for marketing & growth teams.

The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience.

I like that this is an online software that I can access from anywhere. I appreciate the simple aesthetic and that I can create nice-looking personas easily.

It's flexible and customizable enough to allow me to do what I want, moreso than other tools I tried.

Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool.

Also, the customer service the offer is awesome, fast and reliable. Ultimately, they are open to suggestions in order to improve their products and they listen to their customers.

When I have taught this in the past, students spent too much time worrying about how to design their own Personas and CJMs, which wasted valuable class time.

UXPressia is one of the more intuitive journey mapping products on the market. I love products that are easy to master without much investment in reading manuals or attending the training.

UXpressia is great for making highly detailed customer journey maps with lots of information. It's flexible and customizable.

Limited customization when it comes to colour + font.

Great but pricing not applicable for Latam countries.

When I had questions, customer service was very responsive and followed up with me to make sure all was well. This was incredibly helpful and reassuring, especially under such a tight deadline.

I also liked how professional it layouts the maps already so I don't have to design them on top of creating the content for them.

Probably the best software for customer journey mapping.

It produces very nice looking customer journey maps, so it is very presentable and one can certainly be proud of the final product.

The system capabilities allow for a good amount of customisation while still offering a helpful framework to make it easy to stay focused and on track with our project.

Expressa is a joy to use and the team behind it are responsive, supportive and a credit to the founders.

US Dollar

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes of enhancing customer experience through relevant touch-points such as improvising in-app content.


Key features of ChurnZero include account alerts, account management, communication management, customer engagement, lifecycle management, health score, onboarding, revenue management, usage tracking/analytics and win/loss analysis. Well-suited for small to large enterprises, it aims to deliver personalized experiences to customers across all products and services.   


ChurnZero integrates with Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales, and more. Support is extended via phone, documentation and an online help desk, and pricing is available via annual subscription.



LongDescription

Engagement Tracking

Surveys & Feedback

Text Analysis

Activity Tracking

Customer Segmentation

Sentiment Analysis

Knowledge Management

Communication Management

Customer Database

Churn Management

Win/Loss Analysis

Account Alerts

Customer Experience Management

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Real-Time Notifications

Revenue Management

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Segmentation

Account Management

Chat/Messaging

Customer Management

Interaction Tracking

Dashboard

Customer Engagement

Reporting/Analytics

Usage Tracking/Analytics

Feedback Management

Client Management

Negative Feedback Management

Customer History

Content Creation

Third-Party Integrations

Onboarding

Task Management

Health Score

Sales Pipeline Management

Contact Management

Lead Management

For iPad Devices

Commenting/Notes

Real Time Analytics

Forecasting

Internal Chat Integration

Time Tracking

Customizable Reports

Access Controls/Permissions

Leaderboards

Templates

Single Sign On

Client Database

Calendar/Reminder System

Gantt/Timeline View

Pipeline Management

NPS of Customers

Call Logging

NPS Survey Structure

Calendar Management

Customizable Fields

Collaboration Tools

Sales Trend Analysis

Client Tracking

Data Import/Export

Process/Workflow Automation

Email Templates

Audit Trail

Self Service Tools

Opportunity Management

Configurable Workflow

Performance Metrics

Data Security

Multi-Channel Communication

Role-Based Permissions

Workflow Management

Email Management

Event Triggered Actions

Visual Analytics

Reporting & Statistics

Data Visualization

Reminders

Customizable Templates

Calendar Sync

Renewal Management

Customer Journey Mapping

Real Time Reporting

Customizable Branding

Behavior Tracking

To-Do List

Goal Setting/Tracking

Contact Database

Widgets

Monitoring

Trend Analysis

Ad hoc Analysis

Web browser (OS agnostic)

Contact ChurnZero directly for accurate pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

ChurnZero

In Person

Live Online

Webinars

Documentation

Videos

Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights into customer interactions across channels and collaborate with stakeholders in real-time.


Key features of Uxpressia include email sharing, customizable branding, multi-persona views, data export and role management. The personas online tool lets enterprises create custom persona types or use existing profiles to differentiate between users, buyers, and customers based on their market sizes. Additionally, users can export customer personas and impact maps offline by printing them into PNG or PDF formats.


Uxpressia's customer journey map online tool allows users to personalize customer journeys mapping by adding images, documents, videos, research data, customer quotes and more. It integrates with Google Analytics and Mixpanel. It is available for free and on monthly subscriptions.


User Research Analysis

Experience Management

User Journeys

For Mobile

For Websites

Customer Profiles

Drag & Drop

Personalization

Customer Touchpoints

Brainstorming

Map Sharing

Map Creation

Tagging

Action Management

FREE: $0 Forever free

STARTER: $16/month per user
Or $13.3/month per user billed annually

PRO: $36/month per user 
Or $30/month per user billed annually

ENTERPRISE: Contact UXPressia

ChurnZero vs UXPressia

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