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Contentsquare vs JIRA Service Management
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.2 / 5
Value for Money
4.4 / 5
4.3 / 5
Customer Support
4.9 / 5
4.3 / 5
Functionality
4.7 / 5
4.5 / 5
Last Review Written
February 12, 2024
February 12, 2025
Pros/Cons
Pros
- It's a great tool, essential in customer experience analysis. Their different platforms are very intuitive, the e-learning platform is just great and their support is of excellent quality.
- The support from Content Square in implementing the software was fantastic, not only was the technical integration seamless, but the training and aftercare has been second to none.
- The employees that I've dealt with are genuinely helpful and want to see you succeed. Everyone on the ContentSquare team seems to be knowledgeable and responsive.
Cons
- Not being able to compare one device against another device side by side is a bit of a headache. Mapping is very difficult for an average user even with Admin access, it causes a lot of grief.
- Some features are missing (cross domain behavior, limit the access to the data based on the user profile, App coverage...) but are in the 2018 roadmap.
- The alerts module is not very customizable, and often I receive “false alarms.
Pros
- My experience with JIRA Service Management was positive. The platform provided a comprehensive solution for managing and resolving customer requests and incidents.
- JSM has been a great tool that helps us to organize our tickets. Like any good tool, setup, and management is KEY in implementation, but it has served us well.
- Firstly, they offer a on premise version as well as (the more easy to setup) cloud solution. This is great for those that prefer to host their own solutions.
Cons
- When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
- It is little bit hard and confusing to edit workflow. There is only few interface customization option.
- I do not work directly on the systems team so on the side of requesting ticketing, I have yet to find a negative part of this software.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
