This product has some of the best support of any vendor we use.

The badge system has enabled us to reinforce our core values by making them visible in daily activities.

I feel a few more features could be added to our price point.

Overall the experience has been very positive, our techs like it, it was easy to roll out, some of the earlier issues we had have been addressed with new features added in updates over time. We love the product!

The system is fairly straightforward to use and was a real game changer for us. Our old system had no way to actually reward our techs, it just recorded the client feedback. CrewHu allowed us to make it fun and challenging for the guys, even after a few years of use they still like the competitive aspect to see who is going to win the contests this week.

We would like to see more flexibility and features added around the Contests, as that is the part our techs engage with most.

Very simple way to get people involved. I like how easy it is to send and receive points

I like how easy it is to give points to people on my team

None so far. Maybe better looking faces?

Crewhu has been a very valuable product for us since the start. One of the best things about Crewhu is the support team. Very responsive and very helpful in working through any issues that may come up. I have seen the product evolve and create new features over the years, and I am excited to see what else they can do in the future.

Best thing about Crewhu is the various features it offers. In addition to CSAT survey system that integrates with Connectwise, it has a robust badge/peer recognition system, NPS, and gamification contests to incentivize productivity and goals. This is all tied to a reward system that can be used to redeem prizes such as gift cards and other items. Even has bright gauge integration to report data from crewhu.

While there is a lot to love about Crewhu I do think some easier could be easier to configure and manage. NPS is more of a manual process than I would like. I would also like to see tighter integration when pulling metrics from CW or other platforms.

Crewhu is a great way to have your clients/customers give you feedback. I love being able to give recognition to our employees and even fun contests! I also love the customer service for Crewhu. Best by far from other vendors I work with.

I really like the badges! Being able to customize badges and give them to co-workers is great. You feel good for giving them the acknowledgement they deserve for something, and they can use the badge points to get a prize! I also love the customer service for Crewhu! Always fast at responding, and always there to help!

I am not in charge of purchasing this software, but it has been a struggle to upgrade to the awesome features we would like to have. The price is a little high for our company, but would love to do more with Crewhu!

The rating system is great. It's simple for customers to fill out and since switching to it, we have more people taking time to rate us than before.

I work for a Managed Service Provider and Crewhu has been the best way for our clients to quickly and efficiently give us back their thoughts on how we handle their tickets/issues. It's quick and to the point and several customers have mentioned that it's better than the last two services we used. We are owned by an ISP and will be expanding Crewhu's usage to the rest of the business. It's really a great tool to have when it comes to presenting a customer with a ratings page on how the service went.

So far we don't see anything that needs fixing or updating. I'm not sure if we host it or if it's cloud based but i haven't heard anything negative about the back end. All managers seem to love it as well.

I am not involved with the maintenance and implementation, but I understand that it was pretty easy to setup. The rating system is simple and effective. It has really helped our customers communicate their satisfaction with our work. In cases where there was truly a misstep, it helps us respond quickly to resolve any problems with our service.

I really like the fact that our customers can rate our service with just a few clicks of the mouse. We use Crewhu to evaluate our customers satisfaction level with the services we provide. Our management uses this as a gauge to make sure our customers are receiving a high level of service. The interface is widely accepted by our client base and used daily to evaluate our performance.

I guess the only drawback is not really Crewhu's fault. Sometimes a user will not get the graphics downloaded and choose the wrong option. This sometimes leads to a bad review when the customer wanted the opposite. We always follow up on bad reviews, and it doesn't happen that often, so it's not really a problem. We just hate to see sad face reviews, so we treat even mistakes as actionable items.

CrewHu has been great! Our Overall experience has been far better than we anticipated. Our staff uses 95 % of the points they are given to use up, and we have created prizes that matter to our folks. So they are working for what they want. This is a great Employee Incentive Program and a great Employee Recognition platform.

The feature we like the most is simply the ability for our staff to show each other love and support. For us, especially in a remote world, to be able to give the love and support to each other is critical. We believe in building our folks up and in a remote world, it is increasingly more difficult to do that. CrewHu gives us a way to continuously build each other up and give shout outs to remind each other we are all still here together.

The reporting features leave somethings to be desired. If there were more reporting options that would be great. We have submitted many ideas to your development team to get some of these reports going.

We needed a feedback/customer service tool that rated our customers experiences. This does that for us.

Integration was great. Their team helped me build an intergration into our PSA (syncro) and it works like a charm. Dashboard is easy. reports are easy. Everything works really well with CrewHu.

The only feature i would add is a super customizable web API.

I would continue to use this if only for the NPS scoring.

The real-time feedback from clients is invaluable! Also, the internal morale-building is a huge benefit. Teammates can call out other teammates and give points etc.

Reporting seems a bit sparse at times. I would like to see see more options, easier access. a bit simpler or more intuitive layout.

CrewHu has been great at rewarding co-workers for helping me out. The immediate feedback plus monetary value makes it easier to ask them for help in the future. :)

I like the immediate feedback loop provided by the email notifications you get once a review comes in.

I would love it if I didn't have to go into "See All Notifications" to click the "Mark all as read" button.

easy to use and administrator

That we are able to give co workers and staff rewards that show great work effort and dedication also gives our clients abilities to let us know how good our engineers are doing to resolve their issues.

Some more reward options to give our oversees engineers who might not have access to the crewhu awards given in the USA

I helped set up and implement Crewhu within our company as well as used it on a daily basis to recognize employees in the company.

I love being able to easily recognize coworkers for their hard work or accomplishments. And its nice for the whole team to view when someone gets a "Love" or a badge.

It was harder for some employees to earn points from "Love" because they did not have the same opportunities as others to get surveys sent out.

Its a great way to reward staff, show appreciation and gamify people to do well.

We have a teams integration that is used internally to reward staff when they do a great job. We have specific badges and awards for documentation, customer success, integrations and just generally being good at your job!

Like any tiered subscription based product, some functions and features are only available when you pay the most amount of money. To get an ROI, you really need to make sue staff, and customers are using it to its full potential.

What I love most is that anyone in the business can reward you for your good work. In previous jobs it would need to be Senior Management and the rewards were the easiest thing they could buy at the local shop. Crewhu lets your peers reward you and you can use the bucks to work towards something.

The only con is that the role I am in doesn't warrant feedback from clients (non client facing role). This means I can only get bucks from people within the company, so that limits the amount of bucks that I'm receiving.

its nice to know that users are providing feedback.

IM just an end user who receives the feedback from users

IM just an end user who receives the feedback from users, do not have access to the software

no issues in the 4 years of using it

Ease of use and reliability. integration with MS teams

web app could be improved. password sometimes does not sync

This is so easy to use, we do use it almost daily. The link with the icons that goes in your signature is fun and easy for contacts to offer feedback. You can also customize it like crazy, we have ours set to our core values.

I can't think of anything i didn't like about it.

allows us to see how well we are doing in the customers eyes once we have left the PC.

allows our customers to rate how well we have performed today and there issues and allows for a competition between us all to see who get the most in a month and it works well with out Connectwise system.

would like a personal crewhu link for the reviews that is link to my account that I can send to customers incase they miss it in the closing email

I love to be able to receive feedback from my clients through Crewhu. It is easy to use, and it does not take a lot of time to leave a review!

There is nothing I have come across that I do not like about Crewhu!

I like the ease of responding to surveys. I like that I can access the dashboard from the mobile site.

I would love more accessibility in the mobile app to navigate through the screens.

This software is easy to use and encourages your coworkers and teammates to make positive contributions to the company culture.

None noted - our experience has been positive!

Good reporting. Easy to use. Not hard to integrate with current software.

Not that I can think of. Integration was not difficult at all.

I really like it, from the day I was given my credentials to log in .

I like that an individual can actually be recognized in a formal manner, with the ability to cash in on their hard work.

Nothing really was difficult at all. I have not ran into any issues yet.

I have assisted many co-workers with the program when they start.

My fellow co-workers and I really enjoy the Crewhu. It is a great way to show employee appreciation.

The software is very user friendly. I have found it very easy to navigate.