I would continue to use this if only for the NPS scoring.

The real-time feedback from clients is invaluable! Also, the internal morale-building is a huge benefit. Teammates can call out other teammates and give points etc.

Reporting seems a bit sparse at times. I would like to see see more options, easier access. a bit simpler or more intuitive layout.

Overall the experience has been very positive, our techs like it, it was easy to roll out, some of the earlier issues we had have been addressed with new features added in updates over time. We love the product!

The system is fairly straightforward to use and was a real game changer for us. Our old system had no way to actually reward our techs, it just recorded the client feedback. CrewHu allowed us to make it fun and challenging for the guys, even after a few years of use they still like the competitive aspect to see who is going to win the contests this week.

We would like to see more flexibility and features added around the Contests, as that is the part our techs engage with most.

Very simple way to get people involved. I like how easy it is to send and receive points

I like how easy it is to give points to people on my team

None so far. Maybe better looking faces?

Crewhu has been a very valuable product for us since the start. One of the best things about Crewhu is the support team. Very responsive and very helpful in working through any issues that may come up. I have seen the product evolve and create new features over the years, and I am excited to see what else they can do in the future.

Best thing about Crewhu is the various features it offers. In addition to CSAT survey system that integrates with Connectwise, it has a robust badge/peer recognition system, NPS, and gamification contests to incentivize productivity and goals. This is all tied to a reward system that can be used to redeem prizes such as gift cards and other items. Even has bright gauge integration to report data from crewhu.

While there is a lot to love about Crewhu I do think some easier could be easier to configure and manage. NPS is more of a manual process than I would like. I would also like to see tighter integration when pulling metrics from CW or other platforms.

Crewhu is a great way to have your clients/customers give you feedback. I love being able to give recognition to our employees and even fun contests! I also love the customer service for Crewhu. Best by far from other vendors I work with.

I really like the badges! Being able to customize badges and give them to co-workers is great. You feel good for giving them the acknowledgement they deserve for something, and they can use the badge points to get a prize! I also love the customer service for Crewhu! Always fast at responding, and always there to help!

I am not in charge of purchasing this software, but it has been a struggle to upgrade to the awesome features we would like to have. The price is a little high for our company, but would love to do more with Crewhu!

The rating system is great. It's simple for customers to fill out and since switching to it, we have more people taking time to rate us than before.

I work for a Managed Service Provider and Crewhu has been the best way for our clients to quickly and efficiently give us back their thoughts on how we handle their tickets/issues. It's quick and to the point and several customers have mentioned that it's better than the last two services we used. We are owned by an ISP and will be expanding Crewhu's usage to the rest of the business. It's really a great tool to have when it comes to presenting a customer with a ratings page on how the service went.

So far we don't see anything that needs fixing or updating. I'm not sure if we host it or if it's cloud based but i haven't heard anything negative about the back end. All managers seem to love it as well.

I am not involved with the maintenance and implementation, but I understand that it was pretty easy to setup. The rating system is simple and effective. It has really helped our customers communicate their satisfaction with our work. In cases where there was truly a misstep, it helps us respond quickly to resolve any problems with our service.

I really like the fact that our customers can rate our service with just a few clicks of the mouse. We use Crewhu to evaluate our customers satisfaction level with the services we provide. Our management uses this as a gauge to make sure our customers are receiving a high level of service. The interface is widely accepted by our client base and used daily to evaluate our performance.

I guess the only drawback is not really Crewhu's fault. Sometimes a user will not get the graphics downloaded and choose the wrong option. This sometimes leads to a bad review when the customer wanted the opposite. We always follow up on bad reviews, and it doesn't happen that often, so it's not really a problem. We just hate to see sad face reviews, so we treat even mistakes as actionable items.

CrewHu has been great! Our Overall experience has been far better than we anticipated. Our staff uses 95 % of the points they are given to use up, and we have created prizes that matter to our folks. So they are working for what they want. This is a great Employee Incentive Program and a great Employee Recognition platform.

The feature we like the most is simply the ability for our staff to show each other love and support. For us, especially in a remote world, to be able to give the love and support to each other is critical. We believe in building our folks up and in a remote world, it is increasingly more difficult to do that. CrewHu gives us a way to continuously build each other up and give shout outs to remind each other we are all still here together.

The reporting features leave somethings to be desired. If there were more reporting options that would be great. We have submitted many ideas to your development team to get some of these reports going.

We needed a feedback/customer service tool that rated our customers experiences. This does that for us.

Integration was great. Their team helped me build an intergration into our PSA (syncro) and it works like a charm. Dashboard is easy. reports are easy. Everything works really well with CrewHu.

The only feature i would add is a super customizable web API.

The ease of use for this software, the implementation & the easy uptake.

The reviews page seems very slow to load.

Its one of those tools you never though you would need but it really does make our team much stronger and would recommend it to anyone

This product is great because its easy to use and fast. I really like the dashboard we have to show everyone our wins and the built in teams integration makes giving a badge really quick.

I have had no issues with the product, I think it works great. The user interface could be a bit more modern

We are looking to get actual feedback that can benefit gains.

It is easy to use. The feature to just give the client an option to click on a good, ok or bad makes it more likely for some sort of response, the feature to allow response is an added bonus.

Manage integration only allows for main contact to respond to the survey and not the cc'd user.

CrewHu gives me visibility into the applicant and client experience to ensure prompt responses from our team with 100% satisfaction. I am able to use the feedback to recognize and reward those employees who are continually going above and beyond expectations.

I found it a little hard to navigate through the software when setting it up, however, the CrewHu team was very helpful at showing me around.

Strong, it has been valuable tool for the service desk.

I reliably shows show well the individuals, team and business are doing based on actual customer responses.

Easy to use from the customer end, plus they can add comments too if they wish.

CrewHu is a standard solution for any company that needs a Customers Feedback Solution

Works solid Never goes down Easy GUI It has a nice dashboard to put on a TV

The iPhone app use interface needs some improvements

It's a great feature that really rewards the engineer for the feedback they receive.

I have to disable adblocker to view it, but honestly everything else about it is great.

no issues in the 4 years of using it

Ease of use and reliability. integration with MS teams

web app could be improved. password sometimes does not sync

This is so easy to use, we do use it almost daily. The link with the icons that goes in your signature is fun and easy for contacts to offer feedback. You can also customize it like crazy, we have ours set to our core values.

I can't think of anything i didn't like about it.