We just hate to see sad face reviews, so we treat even mistakes as actionable items.

It's very easy to use and our clients have the opportunity to rate our support. As a recipient, I get excited when I see that I've received an Excellent CrewHu email.

It's a great feature that really rewards the engineer for the feedback they receive.

An Amazing Product That Motivates Your Team To Hit Their KPIs & Helps Them Have Fun Doing It.

Few times I encountered where users get an error when submitting a survey or the survey has expired even if it's still less than 24 hours.

Easy to use, great for rewards internally when someone does a great job, great for tracking client feedback.

Ease of use and reliability. Integration with MS teams.

The end user interface can be a bit confusing. May times customers have inadvertently de-selected individuals that that intended to review.

I love how it allows our clients to also be an encouragement. Ve seen how it builds someone up and it allows us to make a group email congratulating in recognition.

This software makes it easy for our team to congratulate the small and big wins on a daily basis. Really builds up camaraderie.

I like that the badges are tied to our company morals and it helps enforce our vision to the staff.

We have specific badges and awards for documentation, customer success, integrations and just generally being good at your job.

I like that it incentivizes you to do your best for customer satisfaction. I like that I can see myself compared to my peers.

CrewHu has a wonderful team - anytime we have asked for help on how to set up contests, gamification, and so on, they have always been available and ready to help.

This is an easy to use, informative piece of software that helps us to improve the service we deliver to our customers.

I don't like that we don't have a MFA or 2FA login option, this is a bit insecure in the current IT climate.

Sometimes surveys sent to users have weird delays during responses.

This is a moral booster, helps us to be sure our customer service is exceptional, and helps our technicians to know they are doing a great job.

Their team helped me build an intergration into our PSA (syncro) and it works like a charm.

The feature we like the most is simply the ability for our staff to show each other love and support.

Its always nice when you see a good review come in and your points increase. I have redeemed them numerous times already and enjoy it.

I like how our management team  can be aware of the good work that we do for our client.

One of the best things about Crewhu is the support team. Very responsive and very helpful in working through any issues that may come up.

This product is great because its easy to use and fast. I really like the dashboard we have to show everyone our wins and the built in teams integration makes giving a badge really quick.

Also, the internal morale-building is a huge benefit. Teammates can call out other teammates and give points etc.

It only has 3 primary levels of response - Example: poor, met expectations, exceeded expectations.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Crewhu is a customer feedback and employee recognition software designed to help businesses improve online reputation and gamify various metrics. Key features include activity tracking, negative feedback management, performance metrics, peer-to-peer recognition and goal setting/tracking.

Teams using Crewhu can collect transactional feedback daily, receive notifications about customer feedback and send automated relational surveys to clients to optimize customer satisfaction. The application enables managers to choose metrics that align with their organization's goals, create gamification programs and launch contests to improve employee engagement. Additionally, it allows employees to recognize team members, set up automated company anniversary and birthday badges and facilitate collaboration and communication using various core value badges. 

Crewhu offers a personalized store, which lets organizations reward their employees with prizes, gain insights into the number of bucks rewarded via a dashboard and redeem prizes from any devices using accumulated points. It is available on monthly as well as annual subscriptions and support is extended via FAQs, phone and inquiry form. 



LongDescription

Real Time Analytics

Engagement Tracking

Rewards Management

Surveys & Feedback

Performance Management

Customizable Reports

Activity Tracking

Leaderboards

Rewards Points

Communication Management

Peer-to-Peer Recognition

Goal Management

Manager-to-Employee Recognition

Badge Management

Survey/Poll Management

Performance Metrics

Benchmarking

Real-Time Notifications

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Chat/Messaging

Contest Management

For Sales Teams/Organizations

Dashboard

Customizable Branding

Social Recognition

Goal Setting/Tracking

Reporting/Analytics

Feedback Management

Recognition Tracking

Negative Feedback Management

Third-Party Integrations

Employee Recognition

Employee Reward Programs

Multi-Channel Data Collection

11-50

51-200

Crewhu

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Document Storage

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Print Management

Customizable Fields

Collaboration Tools

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Service Reporting

CMDB

Capacity Management

On-Demand Communications

Real Time Data

Transcripts/Chat History

Inbound Call Center

Routing

Service Catalog

Call Scripting

Discussions/Forums

Phone Key Input

Issue Scheduling

Issue Management

Text Editing

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Filtering

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Web browser (OS agnostic)

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Crewhu vs Zendesk Suite

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