CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending plugin was developed to train agents while providing 100% Quality Assurance monitoring. The Agent is able to see an estimation of their CSAT score in real-time. This enables agents to proactively correct course prior to concluding an engagement. Agents are able to self coach and benefit from in-the-moment customer sentiment analysis. No longer will overwhelmed managers have to read hundreds of scripts to find the single one that needs improving. Additionally, real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. Benefiting from millions and milli...

Read More

Supported Operating System(s):

Be the first to review CSAT.AI

Share your thoughts with other users. Write a review

Filter reviews by:

Sort by: Most Helpful | Most Recent

Do you use this product?Write a review

No results found. Please adjust or reset filters to search again.