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Chattermill is a cloud-based customer experience management solution that helps businesses collect, manage and analyze customer feedback across chats, emails, app store reviews, surveys, social interactions and other channels. The platform enables organizations to store and evaluate customer feedback using natural language processing (NLP), analytics and artificial intelligence (AI) technology.
Chattermill’s data visualization functionality allows enterprises to monitor customer response KPIs based on market trends, comparison data, sentiment analysis and more. Administrators can define automated workflows to capture customer experience and organize the data by customer segments, metric scores, tags and other attributes. Additionally, managers can configure not...
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