# XM for Customer Experience vs SurveyMonkey - 2026 Comparison - Software Advice > XM for Customer Experience vs SurveyMonkey - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/vs/surveymonkey --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / XM for Customer Experience vs SurveyMonkey Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 17, 2026 # XM for Customer Experience vs. SurveyMonkey: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 17, 2026 # XM for Customer Experience vs. SurveyMonkey: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) 4.6 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) Starting Price $1500.00per year Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses XM for Customer Experience Based on 255 reviews - Popular among: Enterprise organizations - Most common industries: Education & Learning (28%), Professional Services (14%) and Health & Medicine (7%) - Top use cases: Customer Experience (8%), Customer Satisfaction (4%) and Customer Engagement (3%) 82% of users recommend this product [](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10460)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Starting Price $30.00per month Free trial Free version Pros: - Ease of Use - Data Collection Cons: - Pricing - Question and Answer Who uses SurveyMonkey Based on 10460 reviews - Popular among: Small businesses - Most common industries: Health & Medicine (13%), Education & Learning (12%) and IT & Software Development (11%) - Top use cases: Survey (16%), Customer Experience (6%) and Customer Satisfaction (5%) 81% of users recommend this product [](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) XM for Customer Experience 4.6 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) [](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) SurveyMonkey 4.6 [(10460)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.6 Based on 255 reviews Ease of use 4.4 Value for money 4.5 Customer support 4.6 Functionality 4.6 4.6 Based on 10,460 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.3 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 10,715 reviews from NPS * * * Customizable Fields 5.0 Customizable Questions N/A Customizable Templates 3.4 Dashboard 5.0 Data Analysis Tools N/A Data Import/Export N/A Customizable Fields N/A Customizable Questions 4.6 Customizable Templates 4.4 Dashboard N/A Data Analysis Tools 4.2 Data Import/Export 4.3 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ServiceNowNot enough reviews ](https://www.softwareadvice.com/product/27432-ServiceNow/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ Tray.ioNot enough reviews ](https://www.softwareadvice.com/bpm/tray-io-profile/) [ Microsoft ExcelIntegration rated 4.7 from 21 reviews ](https://www.softwareadvice.com/productivity/microsoft-excel-profile/)[ SlackNot enough reviews ](https://www.softwareadvice.com/remote-support/slack-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/) ## Reviews * * * RC Ryan C.Analytics ManagerReal Estate, 51-200 employees "More stable and better ability to glean insights from data collected compared to some of the other VoC tools out there" Oct 29, 2025 VR Verified ReviewerMgr., Market InsightsInsurance, 5001-10000 employees "Their customer service is not as good as it used to be, and both their programming interface and reporting tools could be easier to use." Feb 5, 2026 Michelle R.ResearcherResearch, 1001-5000 employees "SurveyMonkey is a fantastic, "point-and-click" survey software that allows users to create very high-quality and tailored surveys for a wide range of uses, from training satisfaction to polling and ranking." May 10, 2026 Parker W.TeacherEducation Management, 201-500 employees "Some of the cooler features feel locked away unless you pay for the higher plans, which can be annoying if you just want to add a bit more customization or get deeper insights without upgrading." Apr 27, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Jotform vs XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/vs/jotform/)[UmfrageOnline vs SurveyMonkey](https://www.softwareadvice.com/compare/157864-surveymonkey/vs/449992-Enquetes-Maken/)[Google Forms vs SurveyMonkey](https://www.softwareadvice.com/forms-automation/google-forms-profile/vs/surveymonkey/)[Jotform vs SurveyMonkey](https://www.softwareadvice.com/market-research/jotform-profile/vs/surveymonkey/)