# Customer Thermometer Software Reviews, Demo & Pricing - 2026 > Review of Customer Thermometer Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/customer-thermometer-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Customer Thermometer Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/customer-experience/customer-thermometer-profile/alternatives/) # Customer Thermometer 2026: Benefits, Features & Pricing Wondering if Customer Thermometer is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Customer Thermometer 4.9 [(18)](https://www.softwareadvice.com/customer-experience/customer-thermometer-profile/#reviews) Pricing Starting at $9.00 per month ### About Customer Thermometer Customer Thermometer is the powerful survey tool for maximizing customer success. Boasting some of the highest response rates in the industry, CT works by making it super-easy for customers to rate your brands, products, services and people with just one click. Customer Thermometer is used by more than 10,000 support, service and help desk teams around the world to keep track of customer satisfaction, chart NPS and measure a range of other KPIs and metrics. It can even drive employee engagement and pulse surveys. Customer Thermometer surveys allow you to fully customize your survey experience so it’s aligned to your brand artwork, color scheme and digital marketing assets. Choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses – or create your own icons for a unique touch. In each survey you ask one question. Respondents are invited to click based on a choice of possible answers, or on a number scale. This click then leads them to a branded “thank you” page where they can answer supplementary questions, leave additional comments and engage with social media buttons and a trackable hyperlink. Use CT to respond directly to customers and measur... e your net promoter score. It’s all driven by the complete Customer Thermometer platform, delivered via SaaS, that allows you to launch real-time surveys by embedding them in any email. We have a large number of out-of-the-box integrations with all the leading email platforms, CRMs, PSAs, etc. and publish APIs so we can integrate with practically anything else you want. Either way, just upload your desired contact list and send your emails there and then, or schedule them for later. Emails are sent via secure email servers so that they don’t end up in your recipients' spam or junk folders. Customer service is paramount at CT. Our award-winning support team is known as the ‘Ministry of Magic’ because they are such magicians! This dedicated team has been at the sharp end of real-time customer feedback surveys for over 10 years and are on hand to address any issues or opportunities for optimization. Wondering if Customer Thermometer is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Customer Thermometer User Interface ## Popular Customer Thermometer Alternatives Main Product Customer Thermometer 4.9 [(18)](https://www.softwareadvice.com/customer-experience/customer-thermometer-profile/#reviews) Ratings Breakdown - 4.83Ease of use - 5.0Value for money - 4.91Customer support - 4.83Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Survicate](https://www.softwareadvice.com/product/31821-Survicate/) 4.6 [(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.77Customer support - 4.27Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [InputKit](https://www.softwareadvice.com/marketing/inputkit-profile/) 4.9 [(38)](https://www.softwareadvice.com/marketing/inputkit-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.73Value for money - 5.0Customer support - 4.87Functionality Pricing Starting at CA$2000.00 per year Get Price Alternative Product [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) 4.6 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.46Value for money - 4.64Customer support - 4.55Functionality Pricing Starting at $1500.00 per year Get Price Alternative Product [Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/) 4.8 [(68)](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.86Value for money - 4.86Customer support - 4.71Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [SMG](https://www.softwareadvice.com/survey/smg-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price ## Customer Thermometer Pricing and Plans Starting price: $9.00 per month Free Trial Free Version Basic $9.00 usage based, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Customer Thermometer Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Customer Thermometer 360 Degree Feedback Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications Anonymous Feedback API Benchmarking CES Survey Structure Churn Management Collaboration Tools Commenting/Notes Complaint Monitoring CSAT Survey Structure Customer Database Customer Experience Management Customer Journey Mapping Customizable Branding Customizable Questions Customizable Reports Data Analysis Tools Data Import/Export Email Management Email Marketing Email Reminders Event Triggered Actions Feedback Management Knowledge Management Mobile Survey Monitoring Multi-Language NPS of Customers NPS of Employees NPS Survey Structure Offline Response Collection Performance Metrics Pulse Surveys Question Library Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Reporting Reporting & Statistics Response Management Response Quotas Response Validation Review Notification Review Request Search/Filter Sentiment Analysis Skip Logic Social Media Integration SSL Security Support Audio/Images/Video Survey Builder Surveys & Feedback Text Fields Third-Party Integrations Training Management Trend Analysis Visual Analytics Website Integration Widgets Workflow Management ## Customer Thermometer Integrations AWeber Integration rated undefined from -1 review HappyFox Help Desk Integration rated undefined from -1 review Help Scout Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review HappyFox BI Integration rated undefined from -1 review Rexpondo Integration rated undefined from -1 review See all 70 integrations ## Customer Thermometer User Reviews Overall Rating 4.9 Ratings Breakdown 5 94% 4 6% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 5.0 Customer support 4.9 Functionality 4.8 Have you used Customer Thermometer and would like to share your experience with others? Alicia D. Verified reviewer Law Practice 2-10 employees Used weekly for less than 12 months Review source Reviewed June 2020 Fun company and easier deployment than most 5 I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is. Cons: Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder. Read More CA Camila A. Verified reviewer Financial Services 51-200 employees Used daily for less than 12 months Review source Reviewed April 2022 Great product and customer service 5 100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating. The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Makes collecting feedback incredibly quick and easy, increasing response rates; The different reports make it possible to analyze the information effectively; Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity; The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly; Zendesk integration is amazing; Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment; Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits. Cons: Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great); Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data; NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings. Reasons for choosing Customer Thermometer Zendesk integration, which allowed us to send different thermometers for different clients (since we have Brazilian clients, who speak Portuguese, and international clients, who speak English) Flexibility with survey creation and landing page customization Drivers High quality customer support team Pricing Read More SG Shaun G. Verified reviewer Information Technology and Services 201-500 employees Used daily for more than 2 years Review source Reviewed May 2023 Great blend of simple and effective 4 This has been invaluable in getting end user assessments, and provided insights to both us and out clients stakeholders by giving the people we support a voice for all to hear. Ratings Breakdown 5 Ease of use 5 Value for money 4 Functionality Pros: Was super easy to get setup and operational, doesn't require much to get going and start collecting great data. Cons: The reporting is certainly functional, but could us a little love to improve it's polish in field naming and attributing results to the correct technician. These meet the need 99% of the time, but could use a little more polish. Reasons for choosing Customer Thermometer More range in options, better presentation to users Read More AL Annex L. Verified reviewer Medical Practice 11-50 employees Used daily for less than 2 years Review source Reviewed May 2024 Focused Customer Engagement Solution 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customer Thermometer makes customer relationship well managed, and there are dynamic commitment for a long-term relationship. Cons: Customer Thermometer has an impressive approach for dynamic customer assistance. Read More OA Othuke A. Verified reviewer Security and Investigations 11-50 employees Used daily for less than 2 years Review source Reviewed April 2024 Professional Survey Approach for Customer Management 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customer Thermometer shares all the insights that customers have with other company players. Cons: Customer Thermometer makes a dynamic formation, that increases the level of customer happiness without faults. Read More NL Nickis L. Verified reviewer Leisure, Travel & Tourism 2-10 employees Used daily for less than 2 years Review source Reviewed May 2024 The Focus Solution for Customer Relations 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Customer Thermometer makes determined surveys, and it increases the value for the market research. Cons: Customer Thermometer has a proficient form of allowing communications to be straightforward. Read More JP John P. Verified reviewer Packaging and Containers 51-200 employees Used daily for less than 2 years Review source Reviewed February 2023 Helpful when gathering in gathering customer feedback 5 I dont interact with anyone at the company, potentially would like to and ensure I am using the system in its fully capacity. But it works really well for what I need it for. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It helps us gather incredibly valuable feedback from our customers and makes it easily digestible for internal use. Cons: Caught off guard with having to go through Rocketseed to implement. Not a bad thing but could have been more clear in the sales pitch. Reasons for choosing Customer Thermometer Price and Ease of Use Read More ST Sterling T. Verified reviewer Education Management 501-1000 employees Used daily for less than 12 months Review source Reviewed December 2019 Know your Stance with Superb Customer Thermometer 5 I am very much pleased with CT because My department learns so many things thanks to this software. Furthermore, some of the other solid features are, the ability to integrate with third-party software and application, likewise, multi-user access allows to have good transparency and control. Never be in a dilemma to purchase CT because it will never let you down. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Honestly speaking this software has tremendously helped my department to know our position about delivering the right content to our students. Unlike earlier days students response rates surged since the response time does not kill their time even more than a minute. Another great feature is; ability to use various icons, especially emoji, therefore students prefer to click them to give their honest opinion. Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them. Cons: I wish I could share the bad side of this Customer Thermometer but I could not find any serious issues with the software. Also, since this software gives what exactly I need, I am not irritated with this classy product at all. Read More VR Verified Reviewer Outsourcing/ Offshoring 1001-5000 employees Used daily for less than 6 months Review source Reviewed November 2018 Simple 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We have used other surveys in the past and often users will not spend the time and effort to click them. This is a simple button hit and record. You only get charged with the responses versus the amount you spend back. Very reasonably priced. Cons: I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed. I am not sure if the amounts carry over from month to month. Read More PAUL O. Verified reviewer Information Technology and Services 1001-5000 employees Used weekly for less than 6 months Review source Reviewed May 2021 What do your clients think of you? Find out! 5 Before Customer Thermometer was acquired by Exclaimer, the pricing was really expensive, but now you can have unlimited responses for each of your staff. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It does one thing and one thing well. It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff. Cons: It is a little confusing to get it up and running if you have not used software of this kind before. 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