# CustomerGauge Software Reviews, Demo & Pricing - 2026 > Review of CustomerGauge Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/customergauge-profile --- [Home](https://www.softwareadvice.com/) / [Dashboard Software](https://www.softwareadvice.com/bi/dashboard-comparison/) / CustomerGauge Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/customergauge-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/customergauge-profile/alternatives/) # CustomerGauge 2026: Benefits, Features & Pricing Wondering if CustomerGauge is right for your organization? Our Dashboard Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview CustomerGauge 4.8 [(11)](https://www.softwareadvice.com/customer-experience/customergauge-profile/reviews/) Pricing Pricing available upon request ### About CustomerGauge CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey campaigns, track the accumulated retention against targets and generate customer lifecycle reports. Administrators can utilize the eNPS tool to receive anonymous feedback from employees, gain insights into business operations across departments and maintain employee retention. Features of CustomerGauge include account listing, sentiment analysis, revenue reporting, single sign-on (SSO) authentication, risk assessment, predictive analytics and more. Additionally, the centralized dashboard enables teams to view customer profiles with access to stakeholders’ information, churn probability, coverage percentage and response rates. CustomerGauge comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, HubSpot, NetSuite, Zendesk, Microsoft Dynamics, SugarCRM and more. Pricing is available on request and support is extended via online measures. Wondering if CustomerGauge is right for your organization? Our Dashboard Software selection experts can help you in 15 minutes or less. ## CustomerGauge User Interface ## Popular CustomerGauge Alternatives Main Product CustomerGauge 4.8 [(11)](https://www.softwareadvice.com/customer-experience/customergauge-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.50Value for money - 4.90Customer support - 4.64Functionality Pricing Available upon request Get Price Alternative Product [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) 4.5 [(3055)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.39Value for money - 4.37Customer support - 4.30Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Efficy CRM](https://www.softwareadvice.com/crm/efficy-profile/) 4.0 [(90)](https://www.softwareadvice.com/crm/efficy-profile/reviews/) Ratings Breakdown - 3.90Ease of use - 3.97Value for money - 3.75Customer support - 3.86Functionality Pricing Starting at €49.00 per month Get Price Alternative Product [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6051)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## CustomerGauge Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CustomerGauge Features - Popular features found in Dashboard Access Controls/Permissions Alerts/Notifications Data Import/Export Data Visualization Functions/Calculations Performance Metrics Reporting/Analytics Scorecards Search/Filter Widgets - More features of CustomerGauge Account Alerts Account Management Activity Dashboard API Churn Management Communication Management Complaint Monitoring CRM Customer Engagement Customer Experience Management Customer Management Customer Segmentation Dashboard Dashboard Creation Engagement Tracking Feedback Management Health Score Multi-Channel Data Collection Negative Feedback Management Predictive Analytics Real-Time Analytics Revenue Management Review Request Sentiment Analysis Survey/Poll Management Surveys & Feedback Text Analysis Usage Tracking/Analytics Visual Analytics Win/Loss Analysis ## CustomerGauge Integrations Freshdesk Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Autotask PSA Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Close Integration rated undefined from -1 review See all 11 integrations ## CustomerGauge User Reviews Overall Rating 4.8 Ratings Breakdown 5 82% 4 18% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.5 Customer support 4.9 Functionality 4.6 RM Renan M. Verified reviewer Electrical/ Electronic Manufacturing 10000+ employees Used daily for more than 2 years Reviewed August 2020 Great tool for corporate NPS programs 5 Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program. The tool itself is very easy to work with and we haev not had any major issue in the 3 years of experience. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: This software have many great features like the possibility to standardize survey templates across large organizations, the workflow system which allows the organization to follow-up on customer responses and the great involvement and support provided by the customer service team from CustomerGauge. Cons: The reporting features are limited to the settings from the tool and suggestions for updates may be subject to a list of other suggestions being recommended by other customers. Reasons for choosing CustomerGauge Customer support and the main features of CustomerGauge have offset the other tools. Reasons for switching to CustomerGauge The other tool have not provided us with the necessary features for implementing a concise corporate program for customer feedback. Read More KE Kayla E. Verified reviewer Health, Wellness and Fitness 201-500 employees Used daily for less than 2 years Reviewed August 2020 CustomerGauge in Behavioral Healthcare 5 Ratings Breakdown 4 Ease of use 5 Functionality Pros: The reporting features in CustomerGauge as compared to our previous process is phenomenal. We're able to get so many insights into how parents perceive the care we're providing their children and families. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve. Cons: The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform. Healthcare, behavioral healthcare in particular, is not a "common" industry that utilizes NPS, so there is a bit of a learning curve for us in knowing how to predict how our data should flow into the platform. Reasons for choosing CustomerGauge We chose CustomerGauge over another product, because of singular focus on NPS, whereas other products had less of a strong focus on NPS despite offering additional features. Read More GJ Grégory J. Verified reviewer Consumer Goods 10000+ employees Used daily for less than 12 months Reviewed August 2020 CustomerGauge global roll out 4 Help us to roll out a common voice of customer process across countries / regions, provide for the first time internal benchmarking for NPS, CES, response rate just by refreshing a page ! Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans. Cons: Maybe to soon to tell but.. their is so many possibilities within the tool that we need time (and CG support) to know best how to use it. we have to test Analytics & Monetize features. Reasons for choosing CustomerGauge For their flexibility, capability to build a partnership to help us to increase our Customer satisfaction (and not only provide a cheap solution). Read More AS Amanda S. Verified reviewer Financial Services 501-1000 employees Used daily for less than 6 months Reviewed September 2020 Great service & tech 5 We are getting better results from from our CG surveys than our previous system because of the way they handle key driver questions. Our support team is great! I once down-voted a help article when I couldn't find the answer to my question and I unexpectedly received a response back within 20 minutes with the answer I needed. I didn't even open a case or reach out. I am recreating that same experience in our service model! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Knowledgeable team helps us maximize value from our NPS results. We have regular calls to discuss not just the results of the surveys, but what we are doing with the results to improve our business. The Salesforce integration helps us keep our results & followup process in one location. Cons: I find some of the reports & dashboards a little difficult to work with but our support team helped explain them and get us setup. It would be nice to be able to clone reports & dashboards you've already configured so you don't have to start from scratch. Reasons for switching to CustomerGauge We had vetted out CG 2 years ago and really liked the product as well as the training academy which ultimately is what drives the value behind NPS. It was outside our budget at the time and went with a cheaper product. CG reached out again and we were able to negotiate pricing that worked. Read More BH Brian H. Verified reviewer Telecommunications 51-200 employees Used other for less than 12 months Reviewed September 2020 Customer Gauge 5 I have been happy with the support that \[SENSITIVE CONTENT HIDDEN\] had provided us in the last year and look forward to working with \[SENSITIVE CONTENT HIDDEN\] as we move forward Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I enjoy the ability to drill down into the reports to understand the customers view points in many ways, really limitless if you add the data you can sort by the data. it give more clarity to customer satisfaction by product, support group or even by Sales Representative. I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship Cons: I do believe that building campaigns if a bit complex at first. after you get sometime with it and more experience i expect it to become easier Reasons for switching to CustomerGauge limited functionality of the previous product it is really an entry level product Read More GD Gregory D. Verified reviewer Telecommunications 201-500 employees Used daily for more than 2 years Reviewed July 2020 Great product and even better people 5 They are an exceptional company that works with their customers to continually make a better product. From the CSMs to the product team to senior level staff: everyone is amazing and cares about the issues YOU care about. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love the firefighting aspect. It allows us to look at customer reviews that need followup and establish KPIs around that followup. Cons: The widgets and reporting are a bit clunky and take some getting used to. Vendor Response Hi Gregory, Thank you for your review. We really appreciate it! I've passed your feedback about the reporting to our Product team to connect with you and understand more. Many thanks, The CustomerGauge Team Replied July 2020 Read More VR Verified Reviewer Information Technology and Services 1001-5000 employees Used daily for more than 2 years Reviewed August 2020 Great tool 5 CustomerGauge has given us great support in the journey we are on, and helped us developing our programme Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It's quite simple to use, as it is easy to introduce new users. Great reports Cons: I cannot think about anything, Anything we may not have liked in the past, has been included in new product updates Vendor Response Thank you so much for your review! We are happy to see you are pleased with our relationship and will do everything we can to keep it that way :) Replied August 2020 Read More DO Dan O. Verified reviewer Used weekly for less than 2 years Review source Reviewed November 2017 Insightful, Useful NPS Application 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: CustomerGauge provides a high level metrics of one's NPS score across the dimensions that you choose - albeit a business unit, store or local geography. At a high level, the solution enables you to slice the data to get real insights as to how your business is perceived by its customers. CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites. CustomerGauge is also backed by a great team that really are genuinely passionate about user experience, how to properly measure it and how to make it better. Cons: Processing times on customer data upload isn't immediate, what they refer to as "data transport" (file upload of customer data) can take a few minutes to be processed. Read More JS Jerome S. Verified reviewer Renewables & Environment 10000+ employees Used daily for less than 12 months Review source Reviewed September 2020 Customer focus a race to win 5 Valuable Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ease of use, deployment, auto result reports, alerts, closed loop tool, dashboarding and reports. Cons: Limited closed loop tool functionality becasue only one is opened per survey. We have 5 primary drivers assigned to 5 functional areas of servcie. Each has a dedicated owner(team) supporting the follow up on each. It would be great if a "closed loop tool widget" was opened for each "primary improvement driver" that the customer selects. That way each team is resposible for closing their indicvidual follow up action item in the closed loop tool. Reasons for choosing CustomerGauge Value and features. Read More ME Mike E. Verified reviewer Telecommunications 51-200 employees Used weekly for less than 12 months Reviewed August 2020 CG gives you immediate Customer Feedback 5 Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Realtime reporting of customer experience. Cons: Struggle with setting up new survey's without assistance from CG. Reasons for switching to CustomerGauge Ability for real time data and for us to control the surveys and frequency of deployment. 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