--- title: "CustomerGauge Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CustomerGauge. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CustomerGauge is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-experience/customergauge-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dashboard Software](https://www.softwareadvice.com/bi/dashboard-comparison/) / [CustomerGauge](https://www.softwareadvice.com/customer-experience/customergauge-profile/) / CustomerGauge Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-experience/customergauge-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-experience/customergauge-profile/alternatives/) # CustomerGauge User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 11 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.9/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 9 reviews (82%) - 4 stars: 2 reviews (18%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## CustomerGauge customer reviews Showing reviews 1-11 of 11 (page 1). ### Great tool for corporate NPS programs - Overall rating: 5/5 - Reviewer: Renan M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program. The tool itself is very easy to work with and we haev not had any major issue in the 3 years of experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software have many great features like the possibility to standardize survey templates across large organizations, the workflow system which allows the organization to follow-up on customer responses and the great involvement and support provided by the customer service team from CustomerGauge. #### Cons The reporting features are limited to the settings from the tool and suggestions for updates may be subject to a list of other suggestions being recommended by other customers. #### Reasons for choosing CustomerGauge Customer support and the main features of CustomerGauge have offset the other tools. #### Reasons for switching to CustomerGauge The other tool have not provided us with the necessary features for implementing a concise corporate program for customer feedback. --- ### CustomerGauge in Behavioral Healthcare - Overall rating: 5/5 - Reviewer: Kayla E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros The reporting features in CustomerGauge as compared to our previous process is phenomenal. We're able to get so many insights into how parents perceive the care we're providing their children and families. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve. #### Cons The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform. Healthcare, behavioral healthcare in particular, is not a "common" industry that utilizes NPS, so there is a bit of a learning curve for us in knowing how to predict how our data should flow into the platform. #### Reasons for choosing CustomerGauge We chose CustomerGauge over another product, because of singular focus on NPS, whereas other products had less of a strong focus on NPS despite offering additional features. --- ### CustomerGauge global roll out - Overall rating: 4/5 - Reviewer: Grégory J. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Help us to roll out a common voice of customer process across countries / regions, provide for the first time internal benchmarking for NPS, CES, response rate just by refreshing a page ! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans. #### Cons Maybe to soon to tell but.. their is so many possibilities within the tool that we need time (and CG support) to know best how to use it. we have to test Analytics & Monetize features. #### Reasons for choosing CustomerGauge For their flexibility, capability to build a partnership to help us to increase our Customer satisfaction (and not only provide a cheap solution). --- ### Great service & tech - Overall rating: 5/5 - Reviewer: Amanda S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are getting better results from from our CG surveys than our previous system because of the way they handle key driver questions. Our support team is great! I once down-voted a help article when I couldn't find the answer to my question and I unexpectedly received a response back within 20 minutes with the answer I needed. I didn't even open a case or reach out. I am recreating that same experience in our service model! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Knowledgeable team helps us maximize value from our NPS results. We have regular calls to discuss not just the results of the surveys, but what we are doing with the results to improve our business. The Salesforce integration helps us keep our results & followup process in one location. #### Cons I find some of the reports & dashboards a little difficult to work with but our support team helped explain them and get us setup. It would be nice to be able to clone reports & dashboards you've already configured so you don't have to start from scratch. #### Reasons for switching to CustomerGauge We had vetted out CG 2 years ago and really liked the product as well as the training academy which ultimately is what drives the value behind NPS. It was outside our budget at the time and went with a cheaper product. CG reached out again and we were able to negotiate pricing that worked. --- ### Customer Gauge - Overall rating: 5/5 - Reviewer: Brian H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used other for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been happy with the support that [SENSITIVE CONTENT HIDDEN] had provided us in the last year and look forward to working with [SENSITIVE CONTENT HIDDEN] as we move forward #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the ability to drill down into the reports to understand the customers view points in many ways, really limitless if you add the data you can sort by the data. it give more clarity to customer satisfaction by product, support group or even by Sales Representative. I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship #### Cons I do believe that building campaigns if a bit complex at first. after you get sometime with it and more experience i expect it to become easier #### Reasons for switching to CustomerGauge limited functionality of the previous product it is really an entry level product --- ### Great product and even better people - Overall rating: 5/5 - Reviewer: Gregory D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are an exceptional company that works with their customers to continually make a better product. From the CSMs to the product team to senior level staff: everyone is amazing and cares about the issues YOU care about. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the firefighting aspect. It allows us to look at customer reviews that need followup and establish KPIs around that followup. #### Cons The widgets and reporting are a bit clunky and take some getting used to. #### Vendor response Hi Gregory, Thank you for your review. We really appreciate it! I've passed your feedback about the reporting to our Product team to connect with you and understand more. Many thanks, The CustomerGauge Team Replied July 2020 --- ### Great tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CustomerGauge has given us great support in the journey we are on, and helped us developing our programme #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's quite simple to use, as it is easy to introduce new users. Great reports #### Cons I cannot think about anything, Anything we may not have liked in the past, has been included in new product updates #### Vendor response Thank you so much for your review! We are happy to see you are pleased with our relationship and will do everything we can to keep it that way :) Replied August 2020 --- ### Insightful, Useful NPS Application - Overall rating: 4/5 - Reviewer: Dan O. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CustomerGauge provides a high level metrics of one's NPS score across the dimensions that you choose - albeit a business unit, store or local geography. At a high level, the solution enables you to slice the data to get real insights as to how your business is perceived by its customers. CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites. CustomerGauge is also backed by a great team that really are genuinely passionate about user experience, how to properly measure it and how to make it better. #### Cons Processing times on customer data upload isn't immediate, what they refer to as "data transport" (file upload of customer data) can take a few minutes to be processed. --- ### Customer focus a race to win - Overall rating: 5/5 - Reviewer: Jerome S. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Valuable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, deployment, auto result reports, alerts, closed loop tool, dashboarding and reports. #### Cons Limited closed loop tool functionality becasue only one is opened per survey. We have 5 primary drivers assigned to 5 functional areas of servcie. Each has a dedicated owner(team) supporting the follow up on each. It would be great if a "closed loop tool widget" was opened for each "primary improvement driver" that the customer selects. That way each team is resposible for closing their indicvidual follow up action item in the closed loop tool. #### Reasons for choosing CustomerGauge Value and features. --- ### CG gives you immediate Customer Feedback - Overall rating: 5/5 - Reviewer: Mike E. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Realtime reporting of customer experience. #### Cons Struggle with setting up new survey's without assistance from CG. #### Reasons for switching to CustomerGauge Ability for real time data and for us to control the surveys and frequency of deployment. --- ### Great solution for a fast VoC implementation - Overall rating: 5/5 - Reviewer: Philip C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The CustomerGauge team was very helpful and knowledgeable; they provided their expertise but took the time to understand and adapt to our particular situation instead of pushing their standard implementation. They helped us go live very quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Relatively simple to use and set up, great functionalities compared to other Customer Survey suppliers #### Cons Text analytics features, like for other survey suppliers, are not straightforward and require a significant resource investment to have it work properly. --- CustomerGauge Reviews, Pros and Cons - 2026 Software Advice