DealerCenter

Medallia

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Ratings & Reviews

Overall Rating

4.87 / 5 (1,266)

4.43 / 5 (23)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

5.0 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

5.0 / 5

4.5 / 5

Last Reviewed

May 21, 2020

December 11, 2019

Pros/Cons

  • Pros

  • Easy to use and the reps were knowledgeable and Helpful !! I recommend!

  • I love the organization of the dms, especially the reports and dashboards. The mobile app is also great!

  • Cons

  • I like the software, but sometimes there are too many steps in a process!

  • Everything is fine the only thing I would say is that it is a little expensive.

  • Pros

  • This is a great program to gain customers feedback from their experiences. We can also respond within this program as well!!

  • Lot's of information given when looking at surveys, very helpful

  • Cons

  • Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.

  • There are not many cons to this as it is a basic system where customers can share their feedback with us.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots