DealerCenter vs Medallia

DealerCenter has 1316 reviews and a rating of 4.87 / 5 vs Medallia which has 24 reviews and a rating of 4.46 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

DealerCenter

Medallia

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.87 / 5 (1,316)

4.46 / 5 (24)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

5.0 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

5.0 / 5

4.5 / 5

Last Review Written

January 22, 2021

October 15, 2020

Pros/Cons

  • Pros

  • Easy to use and the reps were knowledgeable and Helpful !! I recommend!

  • I love the organization of the dms, especially the reports and dashboards. The mobile app is also great!

  • Cons

  • I like the software, but sometimes there are too many steps in a process!

  • Everything is fine the only thing I would say is that it is a little expensive.

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  • Pros

  • This is a great program to gain customers feedback from their experiences. We can also respond within this program as well!!

  • Lot's of information given when looking at surveys, very helpful

  • Cons

  • Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.

  • There are not many cons to this as it is a basic system where customers can share their feedback with us.

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Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

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DealerCenter contract and forms screenshot

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Medallia dashboard

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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