DealerCenter vs Medallia

I like the software, but sometimes there are too many steps in a process!

Everything is fine the only thing I would say is that it is a little expensive.

Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience.

There are not many cons to this as it is a basic system where customers can share their feedback with us.