---
title: "Delighted vs Hotjar - 2026 Comparison - Software Advice"
description: "Delighted vs Hotjar - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/customer-experience/delighted-profile/vs/hotjar/"
page_type: "comparison"
language: "en"
publication_date: "2026-10-21"
---
[Home](https://www.softwareadvice.com/)
/
[Survey Software](https://www.softwareadvice.com/survey/)
/
Delighted vs Hotjar
Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Updated October 21, 2026
# Delighted vs. Hotjar: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Updated October 21, 2026
# Delighted vs. Hotjar: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/survey/delighted-profile/)
[Delighted](https://www.softwareadvice.com/survey/delighted-profile/)
4.8
[(57)](https://www.softwareadvice.com/survey/delighted-profile/reviews/)
Starting Price
$17.00per month
Free trial: Not available
Free version: Available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses Delighted
Based on 57 reviews
- Top use cases: Survey (26%), Customer Satisfaction (25%)
98% of users recommend this product
[](https://www.softwareadvice.com/website-monitoring/hotjar-profile/)
[Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/)
4.6
[(545)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/)
Starting Price
$40.00per month
Free trial: Available
Free version: Available
Pros:
- Heatmaps
- User behavior analysis
Cons:
- Pricing
- Feature limitations
Who uses Hotjar
Based on 545 reviews
- Popular among: Small businesses
- Most common industries: Professional Services (28%) and IT & Software Development (27%)
- Top use cases: Heatmap (21%), Website Monitoring (12%) and Customer Experience (10%)
83% of users recommend this product
[](https://www.softwareadvice.com/survey/delighted-profile/)
Delighted
4.8
[(57)](https://www.softwareadvice.com/survey/delighted-profile/reviews/)
[](https://www.softwareadvice.com/website-monitoring/hotjar-profile/)
Hotjar
4.6
[(545)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/)
+
Add product
Add product
## Delighted vs Hotjar: At a glance
* * *
Product ratings at a glance
| | Delighted | Hotjar |
| --- | --- | --- |
| Overall rating | 4.8
57 reviews | 4.6
545 reviews |
| Ease of use | 4.8 | 4.6 |
| Value for money | 4.7 | 4.4 |
| Functionality | 4.6 | 4.5 |
| Customer support | 4.9 | 4.5 |
| Ease of deployment | 5.0 | 4.6 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 602 reviews from Survey
* * *
Complaint Monitoring
5.0
CRM
5.0
Customer Experience Management
4.9
Customizable Templates
5.0
Data Import/Export
4.5
Data Visualization
N/A
- Customer Experience Management: 4.9
- Reporting/Analytics: 4.9
- Data Import/Export: 4.5
Complaint Monitoring
N/A
CRM
N/A
Customer Experience Management
N/A
Customizable Templates
N/A
Data Import/Export
N/A
Data Visualization
4.4
- Activity Dashboard: 4.8
- Visitor Tracking: 4.8
- Conversion Tracking: 4.8
- Website Analytics: 4.7
- Customer Journey Mapping: 4.7
- Activity Tracking: 4.7
- Session Recording: 4.7
- Survey Builder: 4.6
- Heatmaps: 4.6
- For Websites: 4.6
- Usability Testing: 4.6
- Survey/Poll Management: 4.5
- Real-Time Notifications: 4.5
- Conversion Rate Optimization: 4.5
- Question Branching: 4.5
- Performance Metrics: 4.5
- Behavioral Analytics: 4.5
- Data Visualization: 4.4
- Data Analysis Tools: 4.4
- Customizable Questions: 4.3
- Reporting/Analytics: 4.3
- Reporting & Statistics: 4.3
- Alerts/Notifications: 4.3
- Surveys & Feedback: 4.3
- Visual Analytics: 4.3
- Engagement Tracking: 4.2
- Real-Time Monitoring: 4.1
- Element Analytics: 4.1
- Data Import/Export: 3.9
- User Journeys: 3.9
- Third-Party Integrations: 3.8
- Customizable Forms: 3.7
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
### Wondering if these products fit your needs?
Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes.
LexiAdvisor for 8 years
## Integrations
* * *
[
HelplyNot enough reviews
](https://www.softwareadvice.com/product/110166-Groove/)[
Zendesk SuiteNot enough reviews
](https://www.softwareadvice.com/product/26892-Zendesk/)[
GrooveNot enough reviews
](https://www.softwareadvice.com/product/224461-Groove/)
- Geckoboard
- HubSpot CRM
- Microsoft 365
- Slack
- Zapier
- Klaviyo
- Ortto
- Help Scout
- Front
- Shopify
- Heap
- Salesforce Sales Cloud
- Segment
- Stripe
- Kustomer
- Stitch
- Zoho Recruit
- Greenhouse
- BambooHR
- Gorgias
- Freshdesk
- LogRocket
- Pipedrive
- Teamwork.com
- Airtable
- Gladly
- Squarespace
- Friendbuy
- EnjoyHQ
- ClientSuccess
[
HubSpot Marketing HubNot enough reviews
](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/)[
SegmentNot enough reviews
](https://www.softwareadvice.com/product-data-management/segment-profile/)[
ZapierNot enough reviews
](https://www.softwareadvice.com/cloud-management/zapier-profile/)
- Slack
- Microsoft Excel
- Microsoft Outlook
- Mixpanel
- MySQL
- OneDrive
- Salesforce Marketing Cloud Account Engagement
- Pipedrive
- Podio
- PrestaShop
- Shopify
- Smartsheet
- Squarespace
- Todoist
- Trello
- Unbounce
- Webflow
- Weebly
- Wix
- WordPress
- WooCommerce
- Zendesk Suite
- Kajabi
- ClickFunnels
- Kit
- ClickUp
- Productboard
- Firebase
- Google Drive
- Airtable
- Aha!
- Asana
- Basecamp
- BigCommerce
- Drupal
- Freshdesk
- Google Analytics 360
- Jira
- Joomla
- Leadpages
- Drip
- Trustpilot
- Kartra
- Miro
- Kameleoon
- Tealium Customer Data Hub
- Tray.io
- Amplitude
- RudderStack
- Freshpaint
- Kissmetrics
- Contentsquare
- Linear
- Microsoft Teams
- HelpDocs
- Instapage
- Appcues
- HubSpot Content Hub
- AB Tasty
- HubSpot Sales Hub
- HubSpot CRM
## Reviews
* * *
Positive review:
Holly D.
HR director
Health, Wellness and Fitness, 51-200 employees
"The software was easily integrated into our business platforms."
Jan 31, 2026
Negative review:
MS
Matthew S.
Director of Product Development
Consumer Goods, 51-200 employees
"I export my survey data as .csv files, for two months I was unable to export .csv files, so I had to harvest my data manually."
Sep 11, 2025
Positive review:
Holly D.
HR director
Health, Wellness and Fitness, 51-200 employees
"The feedback is incredibly valuable for positive customer service and experience."
Jan 31, 2026
Negative review:
KH
Kelly H.
Customer Success Manager
Computer Software, 11-50 employees
"The UI is a little old fashioned, could do with modernising."
Mar 31, 2025
Positive review:
KH
Kelly H.
Customer Success Manager
Computer Software, 11-50 employees
"Makes it easy to automatically collect NPS reviews from our customers"
Mar 31, 2025
Negative review:
PL
Patrick L.
Product Tech Lead
Human Resources, 51-200 employees
"Confusing user interface, hard to change defaults and lack of customization."
Oct 30, 2024
[Read all reviews](https://www.softwareadvice.com/survey/delighted-profile/reviews/)
Positive review:
Peter C.
Regional Director of Business Development
Information Technology and Services, 1001-5000 employees
"I like the Funnels feature more as it helps me to understand where potential clients step back during the conversion process."
Jun 26, 2026
Negative review:
David V.
Lead Developer
Information Technology and Services, 11-50 employees
"We did notice a significant site speed issue when using Hotjar on several of our websites and that ultimately led us to use a different product."
Aug 18, 2026
Positive review:
Sarah F.
Marketing Technologist
Education Management, 5001-10000 employees
"We also utilized the recording feature which helped us uncover at least one bug in the checkout process."
May 15, 2026
Negative review:
OQ
Orion Q.
Head of Marketing
Telecommunications, 11-50 employees
"I have used many iterations of hot jar over the years and I like to use it (my initial go to for website behaviour review) but it still feels less smooth to use than one would expect."
Jun 3, 2026
Positive review:
Dandu M.
Analyst
Marketing and Advertising, 51-200 employees
"User behaviour analysis and security while showing PII, And also I like the features to filter based on any event and skip inactivity , speed, etc., feature, and save to a collection any specific scenario ."
Feb 15, 2026
Negative review:
Sarah F.
Marketing Technologist
Education Management, 5001-10000 employees
"They assign a user frustration score to the recordings, allowing you to sort the most negative experience first and see the user's recording to investigate issues."
May 15, 2026
[Read all reviews](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/)
## Customer support
* * *
Delighted
Email/Help Desk: Available
FAQs/Forum: Not available
Knowledge Base: Available
Phone Support: Available
24/7: Not available
Chat: Available
Hotjar
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Not available
24/7: Not available
Chat: Available
## Training options
* * *
Delighted
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Hotjar
In Person: Not available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[UmfrageOnline vs Delighted](https://www.softwareadvice.com/compare/166708-delighted/vs/449992-Enquetes-Maken/)[Lucky Orange vs Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/lucky-orange/)