I was most interested in the twitter features of DiscoverText when I first set up my account. And I have to say I am thrilled with what the tool can do. When downloaded from the online app, twitter data updates in real time, which is not only in accordance with Twitter ToS, but also gives you the most updated information. The data processing tools are quite amazing if you can figure out how to do it.

There are data restrictions and the export possibilities are limited. So you have to erase old projects to start new ones once you have reached your data capacity.

The ability to work with Twitter data.

As a social scientist, I lack the computational skills to work with Twitter data. In fact, Im not interested in doing data science, I want to do social science. DiscoverText allows me to collect and analyze large batches of Twitter data. Many of my colleagues spend hours having students copy and paste tweets into the Excel. DiscoverText is a breeze.

There are a number of different classification algorithms like linear or logistic regression, decision tree, SVM, and random forest. DiscoverText just uses naive bayes. I wish the software allowed for more different types of these algorithms.

Did some research and was able to perform a series of tests and applications for my PHD research and for other projects

The ability to review, code, manage data with the rich online environment of Twitter allows for good mixed methods research: at the same time balancing quantitative aspects and looking in-depth for the unique or groups of messages with certain characteristics is very enriching for a researcher on Social Media -in my case, Twitter. Also, its connection with Twitter's Firehose allows for the direct import from Twitter to DiscoverText platform.

I couldn't figure out many of the functionalities without the support of the team, and/or a few hours of video classes. A better UX would probably diminish those learning curves

Quick way to collect and analyse data, also very mobile phones and tablets friendly.

Well again, DiscoverText is really intuitive to use, I did read and look at some videos before using it but it wasn't necessary. I have used other qualitative analysis software and although they were a little different, I would say that DiscoverText is the easiest to get familiar with, just set up your themes, categories and start coding. Also something to consider in my opinion is the ease to navigate through the website, not overly complicated, nice blue/gray theme that won't feel heavy after hours spent on the PC.

Only one maybe, if there are a few coders coding at the same time the same project the software can become a little slower.

DiscoverTest (DT) is great at what it was intended to be used for. DT makes it easy to schedule fetches from leading social media and information websites, and allows the user to specifically get the data they are looking for. We have used DT for 2 different projects so far and it seems to work great for our team of analysts.

DiscoverTest has a relatively steep learning curve, and therefore can be intimidating to new users. It is well worth your time though, as the features far outweigh the learning curve.