The customer service is absolutely fantastic - very quick, friendly responses that contain very useful information. Go above and beyond the call.

As a student using DiscoverText in a class, it was great to get a taste for the software without having to purchase.

That's why export function (excel format) is suitable to academic scholars. Basic statistics and graph are also nice because they give insights on the data.

The features to manipulate and visualize data are very helpful. I especially like the sifter features like the cloud generator and the ability to display the most used single, biad, or triad terms.

I particularly like how well discover text handles large data sets and how the data can be smoothly integrated into other services.

It became easier to learn how to use DiscoverText. I also appreciate the fact that there are is a support line for tech help whenever needed.

It was hard to navigate at times and didn't always feel intuitive.

Superb cloud-based software tool with powerful text analytics with social media integration.

I especially like the integration capabilities with social media data. The interface itself is simple and fairly easy to grasp.

This software is super user friendly and the assistance provided along with it is very helpful.

DiscoverText was amazing for collecting and analyzing Twitter data. I used this software to complete my graduate research and I'm so thankful for the ease and functionality of this product.

Sometimes I get lost in the platform because there are so many modes to work with.

I'm using it for my academic research into misinformation on Twitter.

Well-priced software which provides a unique and useful service with great customer support.

A much better way to scrape data than learning how to code an API.

Beyond the benefits of the tool itself, my interactions with the DiscoverText team are always pleasant and informative.

Excellent customer service and training, including on site demonstrations.

The platform was under threat of no longer getting access to the full stream of the Twitter Firehose that is increasing its costs. It would have been a shame had DiscoverText disappeared.

The main problem I run into, especially with Twitter data, is the number of units I can store.

We hope it continues to exist and improve as it provides a great service for research like ours.

DiscoverText has a clean user friendly interface that hides some very clever data analysis software.

It was difficult to learn how to use it at first.

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

US Dollar

DiscoverText is a cloud-based text analysis tool that helps legal, consumer services, education, government and other sectors gain insights into information from various sources including emails, text files, Facebook, Twitter and more. It lets users utilize API to search or capture data from live feeds and machine learning merged with human intervention to de-duplicate or classify large quantities of unstructured data into structured units.


Key features of DiscoverText include filtering, redaction, de-duplication, topic modeling and reporting. The solution allows businesses to redact sensitive information, annotate data and attach memos to datasets or documents for coworkers, improving collaboration among team members. Additionally, users can group near-duplicate results and add filtered documents into buckets, facilitating quick user access.


DiscoverText enables data scientists to discover scoring meta values or unique concepts and build topic models to automate data grouping. Pricing is available on request and support is extended via email and online helpdesk.



LongDescription

Commenting/Notes

Taxonomy Classification

Text Analysis

Sentiment Analysis

Data Extraction

Projections

Full Text Search

Data Import/Export

Graphical Data Presentation

XML / RSS

Predictive Modeling

Filtering

Language Detection

Reporting & Statistics

Metadata Management

Boolean Search

Topic Clustering

Tagging

Document Management

Search/Filter

Web browser (OS agnostic)

Windows 10

Tier 1
50 Simultaneous DiscoverText Accounts-Per Year-$125,000.00 (Your Cloud)
250 Simultaneous DiscoverText Accounts-Per Year-$200,000.00 (Your Cloud)
Institutional Unlimited DiscoverText Accounts-One Time-$500,000.00 (Your Cloud)

· There is no charge for installation, set-up, and initial testing. 
· We suggest in-house, Azure or AWS for a cloud hosting service. 
· The client must own the contract and pay the bill for their own cloud service.
· We offer training and project support in English, French and Arabic.
· Machine-learning applications require an institutional uClassify license. 

Tier 2
1 User-Per Year-$10,000.00 (Texifter Cloud)
1 User-Per Month-$1,000.00 (Texifter Cloud)
· Texifter assumes all cloud hosting and computing costs and runs the software out of the United States.
· Default storage is 100,000 units of text and associated metadata for monthly and 500,000 for yearly offers.
· Upgraded storage capacity is negotiable starting at $200/month/million units. 


Email/Help Desk

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

DiscoverText

In Person

Live Online

Webinars

Documentation

Videos

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Third-Party Integration

Real Time Analytics

Engagement Tracking

AB Testing

Rewards Management

Content Delivery

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Surveys & Feedback

User Management

Social Marketing

Meeting Management

Internal Chat Integration

Product Catalog

Mobile Alerts

Lead Capture

Performance Management

Email Alerts

Customizable Reports

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Data Synchronization

Customer Segmentation

Progress Tracking

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Marketing Calendar

Calendar/Reminder System

Relationship Tracking

Transaction History

Incentive Management

Project Management

Lead Distribution

Multi-Campaign

Pipeline Management

Communication Management

Customer Accounts

Customer Database

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Automated Routing

Activity Management

Churn Management

Content Library

Sales Trend Analysis

eCommerce Management

Client Tracking

Template Management

Scheduling

ROI Tracking

Campaign Segmentation

Email Tracking

Campaign Planning

Customer Support

Buyer Management

Lead Generation

Email Templates

Customer Activity Tracking

Email Distribution

Contact Management

Customer Experience Management

Help Desk Management

Sales Approval

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Lead Management

Multi-Currency

Email Marketing

Statistical Analysis

Mobile Access

Social Media Monitoring

Sales Reports

Dashboard Creation

Sales Activity Management

Multi-Channel Data Collection

Wiki

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

DiscoverText vs Zoho CRM

Popular DiscoverText Comparisons