--- title: "EnjoyHQ Software Reviews, Demo & Pricing - 2026" description: "Review of EnjoyHQ Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-experience/enjoyhq-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / EnjoyHQ Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/enjoyhq-profile/reviews/) # EnjoyHQ Review From $200/month Free trial 1 plan Wondering if EnjoyHQ is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview EnjoyHQ 4.8 [(14)](https://www.softwareadvice.com/customer-experience/enjoyhq-profile/reviews/) Pricing Starting at $200.00 per feature per month ### About EnjoyHQ EnjoyHQ enables organizations of all sizes to centralize and share customer experience data with stakeholders & team members. By deploying the EnjoyHQ repository, you'll benefit from a simple centralized system for collecting feedback & notes, storing audio recordings and video files of interviews, testing sessions, customer research, and customer journey maps. Wondering if EnjoyHQ is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## EnjoyHQ User Interface ## Popular EnjoyHQ Alternatives Main Product EnjoyHQ 4.8 [(14)](https://www.softwareadvice.com/customer-experience/enjoyhq-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.70Value for money - 5.0Customer support - 4.57Functionality Pricing Starting at $200.00 per month Get Price Alternative Product [Pendo](https://www.softwareadvice.com/product/165586-Pendo-Platform/) 4.5 [(238)](https://www.softwareadvice.com/product/165586-Pendo-Platform/reviews/) Ratings Breakdown - 4.12Ease of use - 4.33Value for money - 4.54Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [Qualtrics Market Research](https://www.softwareadvice.com/survey/strategy-and-research-profile/) 4.7 [(430)](https://www.softwareadvice.com/survey/strategy-and-research-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.41Value for money - 4.62Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Dovetail](https://www.softwareadvice.com/product/345899-Dovetail/) 4.6 [(97)](https://www.softwareadvice.com/product/345899-Dovetail/reviews/) Ratings Breakdown - 4.64Ease of use - 4.45Value for money - 4.70Customer support - 4.30Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Survicate](https://www.softwareadvice.com/product/31821-Survicate/) 4.6 [(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.77Customer support - 4.27Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) 4.6 [(546)](https://www.softwareadvice.com/website-monitoring/hotjar-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.42Value for money - 4.46Customer support - 4.49Functionality Pricing Starting at $40.00 per month Get Price ## EnjoyHQ Pricing and Plans EnjoyHQ has one plan. Basic is $200.00/feature/mo billed monthly. Free trial Basic $200.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does EnjoyHQ pricing compare to alternatives? EnjoyHQ's starting price is $200.00/feature/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | EnjoyHQ4.8[(14)](https://www.softwareadvice.com/customer-experience/enjoyhq-profile/reviews/) | $200.00 /feature/mo | Available | Not available | 4.7 | | [Pendo](https://www.softwareadvice.com/product/165586-Pendo-Platform/)4.5[(238)](https://www.softwareadvice.com/product/165586-Pendo-Platform/reviews/) | Free | Available | Available | 4.3 | | [Qualtrics Market Research](https://www.softwareadvice.com/survey/strategy-and-research-profile/)4.7[(430)](https://www.softwareadvice.com/survey/strategy-and-research-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.4 | | [Dovetail](https://www.softwareadvice.com/product/345899-Dovetail/)4.6[(97)](https://www.softwareadvice.com/product/345899-Dovetail/reviews/) | $29.00 /user/mo | Available | Available | 4.4 | | [Survicate](https://www.softwareadvice.com/product/31821-Survicate/)4.6[(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) | $49.00 /mo | Available | Available | 4.3 | EnjoyHQ4.8[(14)](https://www.softwareadvice.com/customer-experience/enjoyhq-profile/reviews/) * * * Starting price $200.00 /feature/mo Free trial Available Free version Not available Value For Money 4.7 - [Pendo](https://www.softwareadvice.com/product/165586-Pendo-Platform/)4.5[(238)](https://www.softwareadvice.com/product/165586-Pendo-Platform/reviews/) * * * Starting price Free Free trial Available Free version Available Value For Money 4.3 - [Qualtrics Market Research](https://www.softwareadvice.com/survey/strategy-and-research-profile/)4.7[(430)](https://www.softwareadvice.com/survey/strategy-and-research-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.4 - [Dovetail](https://www.softwareadvice.com/product/345899-Dovetail/)4.6[(97)](https://www.softwareadvice.com/product/345899-Dovetail/reviews/) * * * Starting price $29.00 /user/mo Free trial Available Free version Available Value For Money 4.4 - [Survicate](https://www.softwareadvice.com/product/31821-Survicate/)4.6[(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) * * * Starting price $49.00 /mo Free trial Available Free version Available Value For Money 4.3 ## EnjoyHQ Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of EnjoyHQ Access Controls/Permissions Activity Tracking Annotations API Categorization/Grouping Collaboration Tools Commenting/Notes Data Import/Export Feedback Management Idea Management Integration Knowledge Management @mentions Mixed Methods Research Monitoring Multi-Channel Data Collection Multi-Language Qualitative Comparative Analysis Quantitative Analysis Reporting & Statistics Requirements Management Search/Filter Sentiment Analysis Surveys & Feedback Tagging Third-Party Integrations User Journeys User Management User Research Analysis Visualization Workflow Management ## EnjoyHQ Integrations Jira Integration rated undefined from -1 review Trello Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Typeform Integration rated undefined from -1 review Delighted Integration rated undefined from -1 review Dropbox Integration rated undefined from -1 review See all 15 integrations ## EnjoyHQ User Reviews ## EnjoyHQ customer ratings - Overall rating: 4.8/5 - Total reviews: 14 ### Rating distribution - 5 stars: 11 reviews (79%) - 4 stars: 3 reviews (21%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.7/5 - Customer support: 5/5 - Functionality: 4.6/5 --- ### Great feedback management tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 501-1000 employees - Product usage: less than 1 year · monthly - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good, but can be improved. Trust their development team will get the missing things done #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The tool is quite simple, which means that the on boarding and the learning curve is quite short. It gets the job done #### Cons Lacks integrations Tagging is kind of cumbersome and could be improved… automatically tag based on ML would be ideal #### Vendor response Thanks for your review! We really appreciate it. More ML is coming soon! Replied June 2021 --- ### Easy to use, share and grow your insights over time! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered We've learned how to aggregate data in a valuable and meaningful way, as well as share those insights more frequently and transparently across the company. I've been an advocate for Enjoy since the get go, and had plenty of demos for our company about how to use it. We now even have our CX team joining the Product and UX team in Enjoy which has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I very much enjoy (no pun intended) having this linear workflow of collection > analysing > structuring and reporting. I love the data management tools: rules, properties and tags. They are sophisticated and dynamic. #### Cons I'd like more variety in terms of data reporting: colors, charts, visuals. Especially in times like these when people are so stuck behind their screens. It's also part of how we show the value of enjoy to our stakeholders. #### Vendor response Thank you so much for such a lovely review. We really appreciate it Replied July 2021 --- ### Still Getting Acquainted - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far, it's been great, but we're still in the setting up stage. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that the team will be more able to utilize past research once we get it all loaded and setup, but mostly I love the support that the team gives in setting up EnjoyHQ. They have some amazing documentation and support articles on getting started. #### Cons I wish I could allow all viewers to search through the archives and discover trends on their own. --- ### Experience with EnjoyHQ as a B2B marketing platform with 1000 employees. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Apart from accumulating knowledge and helping us to surface the relevant bits whenever those are needed it has the potential of reaching one of our long-term goals: democratizing research. What this means for us is 1) tapping into the knowledge of other -non-product focused- departments, e.g. sales and support 2) enable other departments to use our knowledge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have a UX Research team of 6 persons, plus about 20 product managers. A tremendous amount of customer insights are generated every week. What I like most about EnjoyHQ is that it enables us to make use of that wealth of information. Whenever I start a new research project, I am sure to find 50 to 100 existing research notes that touch on that topic. It gives us a leg up. But that's just what a research repository at it's best. What makes EnjoyHQ special (we have tried 5 other solutions and surveyed 20 other) is I think the continuous care they show for our needs. Each other solution falls short somewhere along the research workflow. #### Cons Although EnjoyHQ follows sound and industry-standard data security practices, we miss a SOC2 or ISO27001 certification. Unfortunately, no other vendor has such certifications according to our investigation. #### Vendor response Hi Zsombor, we are excited to share that SOC2 is coming in 2020! Thanks for your review and let us know if we can do anything else to help. Have a wonderful week! Replied November 2019 --- ### Review EnjoyHQ - Overall rating: 5/5 - Reviewer: Caroline O. - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We are now collecting and gathering feedback company-wide that is accessible for everybody. We can now do follow-ups on the received feedback to build customer loyalty. And most importantly, we can now improve our software product based on user feedback to met user needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use. The rules in which you can auto-tag feedback is very powerful. The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody. #### Cons At this moment (I am using this software for a month now) I have nothing I dislike #### Vendor response Thanks for your review Caroline! We are here to help you succeed \o/ Replied November 2019 --- ### The cornerstone of our customer feedback process - Overall rating: 5/5 - Reviewer: Josh T. - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. EnjoyHQ is our customer feedback repository. All of our customer-facing teams (CSM, Support, Sales, Product) constantly pipe feedback items into EnjoyHQ and we review it weekly as a team. The product and UX teams also use it for qualitative research as we're designing new products & features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The deep searching is very powerful, and customer quotes are always at my fingertips when I'm writing a product spec or investigating a use case. The Slack integration is key, as our whole team is in Slack and it's very easy to add new feedback right from the channels we're already using. We've also got Zendesk syncing tickets that are tagged "feedback" into EnjoyHQ. I'm excited to try the new video transcripts feature that was just added as well. The support team is great as well, they are super quick to respond. #### Cons EnjoyHQ's interface does take a little bit of time to get used to. They've improved it a lot recently with the search query builder, but there are still some quirks. You have to highlight some text in a customer quote before you can add a comment, for example. Also, I'm still not totally clear how Projects are to be used. But those are minor complaints. #### Vendor response Thank you so much for your feedback, Josh! We'll get in touch shortly and share how you can make the most out of the projects feature. We're here to help you succeed! Let's do this! =) Replied November 2019 --- ### User Research on steroids ;) - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Really positive to see the platform evolve fast and I really appreciate to have so much user inputs at my finger tips. The more you put in it, the more you get out of it, and you can really answer user questions in no time without needing necessarily new research (finally tap into the cumulated user research done throughout the company - no more double work!). #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect) - Really helped me in my day to day to find information about our users in no time - I love the translation feature which let me not only look at the reviews / interviews that happened in english (with a large german community, this has no price!) #### Cons - Can be really complex at times and therefore some features become unusable or hard to get started with. - Not very happy with the reports - I would need a kind of sub-folder system (the 1 folder = 1 project limits putting together several kind of inputs - I'll need to dig in the new story feature to see if this is solved with it) #### Vendor response Hi Clara, thank you so much for your review. Regarding reports, we will get in touch to understand a bit more your use case, we continue to work on better ways to help you organize your analysis and insights so we would love to hear more about it. We'll email you shortly =) Replied November 2019 --- ### Really great way to centralize feedback - Overall rating: 5/5 - Reviewer: Greg H. - Industry: Financial Services - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes it super easy to get all customer feedback in one place, use it in decision making, and share it with the org. Integrates with everything we use to speak to customers, and was really quick to set up. The team have been very helpful on support whenever we have a question or need help. #### Cons It's a little complex to use, and there are a few little things on the interface which I wish worked better (for example the back button in Safari basically doesn't work). I think the Projects feature isn't as well developed as I would like, or at least I don't find myself using it as much as I would have thought I would. #### Vendor response Hi Greg! Thanks for taking the time, we really appreciate it. We are actively working on improving the experience in Safari. Also, we have great news about Projects. We are launching the second version in December 2019, packed with awesome features to support your analysis process and insights generation. Thanks again for your review! =) Replied November 2019 --- ### Perfect Research Repository - Overall rating: 5/5 - Reviewer: Jackie C. - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered It's easy to get overwhelmed by all the data. EnjoyHQ helps me process tons of information from multiple sources and figure out how to use it to drive business decisions. It also helps me share pertinent information with my UX and Dev teams to help collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Effective Product Management requires understanding the market, competitive landscape, potential customers and existing users. I've found EnjoyHQ has the perfect flexibility for me to capture notes from a variety of resources (articles, books, interviews, customer feedback, etc). More importantly I love how I can easily highlight important insights and then use the analysis board to organize ideas from a wide range of sources to discover patterns. It's easy to share with members of my team and to go back and revisit research through the tagging and search feature. Much more efficient and actionable than using a Google doc. #### Cons Due to the flexible nature of the platform, at first I was a little unclear how best to organize my research. However, EnjoyHQ's support was incredible responsive and walked me through. It would be great if they added a way to create and associate Personas with Discovery interview notes. But that's just a nice to have. Overall, I'm very satisfied. --- ### EnjoyHQ, A Passionate Team Making a Needed Product - Overall rating: 5/5 - Reviewer: Andrew H. - Industry: Financial Services - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy this product makes the process of searching through libraries of information, something I couldn't do with products I used previously. The new transcription service that automatically, and freely, creates transcriptions of audio text is a massive lifesaver. It cuts down on notetaking requirements and costs for using alternative transcription services. #### Cons The software is still new and has the occasional bug or missing feature. These are rarely dealbreakers and when I bring them to the attention of support, they are very frequently already in the process of fixing them. #### Vendor response Thanks for your feedback Andrew, we really appreciate it. We will continue to add awesome features to our transcription service, watch this space! \o/ Replied November 2019 --- Showing 1 - 10 of 14 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/enjoyhq-profile/reviews/) ## Other Top Recommended Customer Experience Software [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10525) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (7010) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **0** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3494) Recently recommended **0** times Stuck Between Options? Our experts can help you compare EnjoyHQ with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice