Real Time Feedback
About Real Time Feedback
Real Time Feedback Pricing
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Most Helpful Reviews for Real Time Feedback
1 - 5 of 25 Reviews
Hannah
Sports, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Good experience
How efficient the application is to notifying our departments.
CONSDon’t really have anything negative to say.
Elizabeth
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Amazing Product
I like that it makes it easy to communicate with members, to run reports, track trends, and take action on feedback from members.
CONSI dont really have any issues with realtime feedback. It connects you with the member so there is better communication.
Reasons for switching to Real Time Feedback
wasn't giving us what we needed. we couldn't run reports
Lee
Entertainment, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed January 2024
Feedback Review
I like how I get prompt notifications of issues with problems on my game floor. It directs me to the location of the problem accurately if setup properly
CONSOnly issues we have had have been related to setup configuration and guests not understanding how feedback works and giving accurate information through the request.
Adam
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great platform to find out about issues in real time
Great team of people. Even their support team is spot on.
PROSHow easy it was to not only find out about issues that our customers have in real time but also how to generate positive reviews from happy customers.
CONSNothing that I can think of. I wish that I had this solution sooner.
Reasons for switching to Real Time Feedback
Much easier to use Real Time Feedback than Qualtrics.
David
Entertainment, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Easy to use and very resposive
RealTime Feedback is a wonderful platform that allows us to assist our guest far more quickly than relying on the "telephone game" of years past. It allows our team to help the guest experience as soon as their is an issue, and not having the guest find an employee to then radio for a manager for them to find a solution and enact one. We are able to enact a solution immediately and reduced the wait time to solve an issue that arrives.
CONSThe only downside to any technology is relying on the connectivity of the building.