I get all the necessary features that are needed for an online business to understand the users better. Therefore, I don't have to pay for individual subscriptions of different tools.

I must admit that their customer service department is awesome. Whenever I get stuck on anything or need clarification on something.

The software is easy to use and provides great insights for all my assets.

I think they can make the poll management system more intuitive. Another problem I face with Figpii is click maps don't work properly.

Easy to use and powerful. Also, I would like to note that the product has a very competitive price for such functionality.

It is very easy to use and very effective. This is my overall experience and It's was awesome.

Another thing I love is the polls option. It helps me to understand whether visitors are satisfied with my content or not.

To me it feels a lot cheaper than any other tool. And its lifetime deal is really awesome.

I was a bit skeptical about the capability of this product.

I can easily fix them by those data and increase the conversion rate. My revenues are gradually improving and all the credit goes to this awesome tool.

Using their Heatmaps tool I have found the cause of bouncing for a specific page and added extra content to keep them on my website. It is super helpful for me.

A/B testing is one of the best ways to increase the conversion rate. I have used their ab A/B testing tool and found the best option for the highest conversion.

But I didn't have to go through tough learning curve to use this. I appreciate the developers for such kind of user experience.

As a user of HotJar for the last few years and prior to that an early adopter of JS based heatmap software I love the simplicity that comes with FigPii.

It would be really cool to see heatmaps or videos for the different AB test versions but this functionality is missed.

To be honest, I don't think I've found a negative yet.

The team seems to care about customer experience. They keep asking for feedback, so that's great in products like this.

I have to change designs and add features to my client's website and use A/B testing a lot for this purpose. But the controls are somewhat limited and sometimes it's glitchy.

Okay, let me explain what I like about this tool. What I like most about this tool is the track of your audience on every page.

FigPii Made Me Provide The Best User Experience To My Customers.

They have a strong support team and they try to solve every customer issue with sincerity and utmost care. Besides, they try to consider any important feature request.

Very easy to use interface. The screen recordings playback have multiple speeds which allows you to watch more in very little time.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

FigPii is a cloud-based user experience (UX) platform designed to help businesses interact with visitors, capture email addresses and analyze behavior on the website. Features include session replay, polls, customer segmentation, coupon management and analytics. 


The application enables marketers to determine the performance of webpages through A/B and split URL testing and create goals to measure campaign success for the targeted audience. Using the heatmaps, marketing teams can visualize visitor's clicks and scrolling patterns, helping them identify the placement of elements. Users can also record and view visitor's actions, check the start and end points and retrieve data based on selected date ranges, duration, page type and more. 


FigPii offers integration with various third-party applications such as Magento, Google Tag Manager, Drupal, Joomla, Wix and more. It is available on monthly subscriptions and support is provided via documentation and online measures.  



LongDescription

AB Testing

Website Analytics

Surveys & Feedback

Visual Editor

Presentation Tools

Skip Logic

Activity Tracking

Customer Segmentation

Territorial Mapping

Real Time Monitoring

Behavioral Analytics

Audience Targeting

Campaign Segmentation

Heatmaps

Conversion Rate Optimization

Statistical Analysis

Survey/Poll Management

Dynamic Content

Activity Dashboard

Reporting & Statistics

Geotargeting

Live Results Sharing

Dashboard

Multiple Question Types

Online Polling

Customizable Branding

Behavior Tracking

Radial Mapping

Goal Setting / Tracking

Reporting/Analytics

Polls/Voting

Split Testing

Feedback Management

Third-Party Integrations

Element Analytics

Campaign Management

Search/Filter

Web browser (OS agnostic)

FigPii offers a 14-day free trial for new users, after which the software is available across 4 pricing tiers. Pricing and functionality - outlined below - scales with number of visitors. 


Starter: $14.99/month for 10,000 visitors
Small: $79.99/month for 50,000 visitors
Medium: $199.99//month for 1,00,000 visitors
Large: $499.99/month for 5,00,000 visitors

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

FigPii

In Person

Live Online

Webinars

Documentation

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Case Management

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Transfers/Routing

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Print Management

Customizable Fields

Collaboration Tools

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Service Reporting

CMDB

Capacity Management

On-Demand Communications

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Service Catalog

Call Scripting

Discussions/Forums

Phone Key Input

Issue Scheduling

Issue Management

Text Editing

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Filtering

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

FigPii vs Zendesk Suite

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