Five9 vs Solutionreach

RATING:

4.21

(440)

Five9 has 440 reviews and a rating of 4.21 / 5 stars vs Solutionreach which has 216 reviews and a rating of 3.9 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.21 / 5 (440)
3.9 / 5 (216)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
3.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
January 19, 2023
January 30, 2023
Pros/Cons
  • Pros

  • Very complete software package, having an integrated dialer, lead management and reporting tool is awesome.
  • It was good to handle the information and the disposition was easy to do with keyboard shortcuts.
  • Cons

  • I wouldn't be able to log in sometimes for 15 minute increments and that was frustrating have to troubleshoot the problem.
  • There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.
  • Pros

  • Helps with appointment reminders AND review management for a reasonable price; customer service is amazing.
  • I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.
  • Cons

  • Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.
  • We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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