Fixzy Assist

RATING:

4.8

(10)
Overview

About Fixzy Assist

Fixzy remote assistance is a powerful solution to provide guided remote assistance around the world. With our collaboration with Edinburgh Uni to develop computer vision models and access to AR tools including 3D room plans, accurate measurements, Computer vision AI to detect defects and image recognition, hand overlay, group calls and a whole host of tools to allow remote guidance in any situation. As an innovative technology company we are committed to developing new features to provide the best customer experience, reduce operational costs and cut carbon emissions. Fixzys remote visual assistance technology is powered by Computer Vision AI, Augmented Reality and propriety Deep Learning solutions, allowing field service and customer service agents to provide live vi...

Fixzy Assist Pricing

SaaS model starting at £19.50 per user per month, although a number of pricing models are available from per job, per user and even flat rate. The technology is also offered also as a SDK/API allowing integration into existing mobile apps and workflows.

Starting price: 

£19.50 per month

Free trial: 

Available

Free version: 

Not Available

Desktop Remote Visual Assistance with Virtual Spanner

Fixzy Assist Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Fixzy Assist

10 Reviews

Ciaran

Alternative Dispute Resolution, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Excellent remote and onsite video recording tool

We are able to reduce our reliance on physical site inspections, and it allows us to scale some of our services, normally limited by manpower capacity.

PROS

The team behind it. Very attentive, and the measuring capability is excellent. Could prove to be a real game changer for ourselves and some of our clients.

CONS

Nothing reported as yet, as we are still in the early days.

Reason for choosing Fixzy Assist

As above for the switch

Reasons for switching to Fixzy Assist

Fixzy solution was easier to understand and navigate

William

Facilities Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Superb App!!

really benefits the profit margins, particularly with costs of man hours and fuel, with reducing unnecessary journeys and improving first time fix rates

PROS

found the product very easy to use and implement within the business, this is the way forward with regards to dealing with repairs, clients and it is an invaluable time saver, ticks all of the boxes on the green/eco front as travelling to/from site is massively reduced. dont know how we have managed without this product

CONS

always strange with a new product or system to implement, but approach with open mind and any cons are quickly overcome

Vendor Response

Always nice to get a good review. We do find that some companies take a while to realise the tasks that can benefit from remote visual assistance. Because of this its quite normal for usage to change as the users become more familiar with the product.

Replied June 2022

Greg

Construction, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Great time saver

PROS

Saves us unnecessary call outs for additional labour

CONS

nothing

Kerry

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Ground-breaking tech!

Amazing! Firstcall have really benefited from adopting Fixzy! The business is so streamlined and communication is the best it has ever been thanks to this incredible app!

PROS

The team at Firstcall have adapted so well to using Fixzy as it allows us to engage with our customers on another level completely. We are so committed to maintaining a high level of KPI's for our customers and ensuring our first-time fix rate is improved. Since implementing fixzy we are saving thousands cutting out unnecessary journeys and also massively reducing our carbon footprint.

CONS

We have no faults to report, all round great product.

Reason for choosing Fixzy Assist

Fixzy assist has the most features and abilities compared to all the other products we considered.

Richard

Building Materials, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Wonderful App, using for my business, very happy.

PROS

Very easy to use, handy and never letted me down.

CONS

So far everything what is in there is more than enough, there is everything what u need for your business.

Vendor Response

Hi Richard, Thank you for taking the time to review.

Replied June 2022

Michael

Retail, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Must for Speed and efficiency

PROS

Easy to use, great service and it improves our Business.

CONS

Initially it was hard to change our habits like it with all change when you’ve been working a certain way for years, but glad we have transitioned now.

Reasons for switching to Fixzy Assist

Original software wasn’t achieving what we needed and now very glad we changed over.

Ronald

Accounting, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Client of Fixzy Assist

Found this easy to use and inexpensive. Customer support was excellent

PROS

Inexpensive and easy to use. Very cost reduction effective

CONS

Currently only used in natural English. Common European languages would add to the product. This limitation is not a handicap for us, as we only have a few foreign clients.

Andy

Automotive, 1 employee

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Enhancing the customer experience

This enables me to speak with more customers whilst saving time and fuel costs

PROS

Interaction with the customer Visibility of the customer requirement from a remote location

CONS

I don’t think I’ve experience the full capacity of the application but for why I need it for it fulfils my requirements

Zunaid

Financial Services, 1,001-5,000 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Effective and efficient remote assistance application

PROS

The software offers a much more efficient and cost-effective way of identifying and resolving some types of issues remotely instead of physically visiting the sites of the issues.

CONS

There were a few features lacking initially, such as GPS location and Mac support, but those were added soon after I enquired about them. Similarly, there were a couple of bugs at first but those were also fixed as soon as we encountered them.

Reasons for switching to Fixzy Assist

Fixzy offered a product with additional functionality at a better price and their customer service was a lot better.

Zohar

Financial Services, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Fixzy Assist

PROS

Easy to use, innovative and adaptability to various use cases

CONS

Its sometimes tricky to measure a room until you have learned how to use the feature properly

Reason for choosing Fixzy Assist

Price and features

10 Reviews