Freshdesk
About Freshdesk
Freshdesk Pricing
Freshdesk is priced per support agent per month, and has 4 different plans. Free- $0 (unlimited free agents) Growth- $18/agent/month billed monthly or $15/agent/month billed yearly Pro- $47/agent/month billed monthly or $39/agent/month billed yearly Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly
Starting price:
$15.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Freshdesk
1 - 5 of 3,192 Reviews
Torre
Design, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2021
Client Friendly Ticketing System
Saskia
Verified reviewer
Restaurants, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Convenient and reasonably priced
Freshdesk from our users is crucial as a consumer app. With Freshdesk, our customers can quickly and easily send us comments or concerns, and my staff can quickly and simply respond and stay in touch with the customer. Each feedback ticket may then be monitored to ensure it was addressed and resolved in a timely manner.
PROSWe've been using Freshdesk for years and are quite pleased with our decision to switch from Jira. With so many tickets, we quickly outgrew Jira, which caused it to break often and make its interface cumbersome. After years of problems, we finally made the transfer to Freshdesk. When compared to Jira's pricing and functionality, it's hard to top this deal. Since we'd lost our previous wiki and needed to start again, we used Jira's streamlined setup process to create a new one. It's a combination of the help desk's ticketing system, online chat, email, and a comprehensive knowledge library.
CONSThere is nothing I dislike about Freshdesk. As a support desk tool, it much above our expectations, therefore I will be investigating their other offerings.
Reasons for switching to Freshdesk
It's user-friendly even for those who aren't savvy with computers. You have complete control over how an agent's workday is facilitated. This is by far the greatest tool of its kind I've used to assist customers.
Kendall
Verified reviewer
Hospitality, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
Improve Your Customer Service Using Freshdesk
One of my favorite features of Freshdesk is the wide variety of tools available for providing excellent customer service. The ticketing system is one of many notable features since it efficiently organizes consumer inquiries and guarantees that none are overlooked.
PROSOur support staff can now respond to client questions quickly and effectively. The user-friendliness of the interface facilitates quick responses from agents to consumers. Our customer service processes are now more streamlined, our response times are faster, and our customers are happier as a result.
CONSFreshdesk has many features, however it might be better in a few key areas. The intricate nature of pricing structures is one such factor. Freshdesk's price structure can be confusing, especially for new enterprises with limited resources.
Reasons for switching to Freshdesk
Companies can collect specific information from customers thanks to the flexible ticket fields, which in turn facilitates targeted and fast responses. Support is simplified with the use of clever automations and workflows, which automate routine tasks and guarantee prompt resolutions.
Gary
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed March 2024
Good help desk choice for small businesses
Fairly easy to set up, and is a good option for small online businesses.
CONSThe onboarding process for a new customer to receive help was a bit cumbersome.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2021
Good helpdesk tool that needs better integration between its own Freshworks suite.
We can manage support requests much better with Freshdesk, and it has helped reduce response times and support quality as a result of that. Nevertheless, their support and the lack of a single widget for Freshchat and Freshdesk is not great.
PROSThe ticket management and SLA tracking have helped us a lot with staying on top of issues. Further, our clients can view all their tickets and where we are with their request, which helps manage client expectations.
CONSTheir support does not always communicate crucial changes to the behaviour of the software, which can lead to disruption in the service that you provide to your clients. Further to that, the integration between Freshdesk and Freschat is good, but your customer's experience will be quite bad as you end up having two widgets for the same thing.
Reason for choosing Freshdesk
* It offered better SLA tracking than the alternatives. * The setup was much easier than Salesforce. * Their client management was better than what Help Scout could offer at the time. * The Sales team/CSM team was much better than Zendesk during our first interactions.
Reasons for switching to Freshdesk
We switched as Intercom did not offer SLA tracking and merging of messages, resulting in losing track of important client issues.