Fullstory vs LiveSession
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.7 / 5
Value for Money
4.1 / 5
4.6 / 5
Customer Support
4.3 / 5
4.7 / 5
Functionality
4.5 / 5
4.3 / 5
Last Review Written
November 27, 2023
November 15, 2020
Pros/Cons
Pros
- This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature.
- We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.
- I love how quick it is to find out the customer segments you are looking for. This is super important when QA-ing software.
Cons
- This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.
- For the price it demands, I feel the ROI is very low.
- Customer service was poor. Price for minimum package was increased from USD $199 to $899.
Pros
- I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure.
- We switched to LiveSession and loved it instantly. Customer service is always there to help if you need anything, and the tool itself is very nice too.
- Overall I love the UI and find it intuitive. I'd like it to be more reliable for browser rexordings.
Cons
- So far, I don't have anything that I have disliked about LiveSession.
- The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live.
- This assists our clients in understanding user trends, and finding out abusive uses of their confidential material on the website.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
