Fullstory vs Lucky Orange
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.7 / 5
Value for Money
4.1 / 5
4.6 / 5
Customer Support
4.3 / 5
4.7 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
November 27, 2023
September 26, 2024
Pros/Cons
Pros
- I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.
- The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.
- We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.
Cons
- This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.
- For the price it demands, I feel the ROI is very low.
- Customer service was poor. Price for minimum package was increased from USD $199 to $899.
Pros
- Sensitive content hidden] was great. Very happy with the onboarding meeting I had with him, he was excellent.
- The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.
- I like to use this system as a starting point for keyword research and competition. I know it does a lot of other cool things that I like as well, but for me, I find the Kombat section most helpful.
Cons
- The current system of the heatmap loading over the page can confused people.
- Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups).
- LuckyOrange allowed me to stop the guess work.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
