Fullstory vs Web.com
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
3.5 / 5
Value for Money
4.1 / 5
3.8 / 5
Customer Support
4.3 / 5
3.7 / 5
Functionality
4.5 / 5
3.7 / 5
Last Review Written
November 27, 2023
July 19, 2024
Pros/Cons
Pros
- I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.
- The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.
- We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.
Cons
- This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.
- For the price it demands, I feel the ROI is very low.
- Customer service was poor. Price for minimum package was increased from USD $199 to $899.
Pros
- They respond quickly, the schedule a call feature is really nice, and everyone of the support staff I have dealt with have been very helpful and supportive.
- The commitment of ecomdash's staff is second to none and we are happy to place our companies needs in their hands knowing they have our best interest in mind.
- I did like that this site offered the ability to make your own website. They give you all the tools you will need to get up and running, and were fairly helpful with how to go about it.
Cons
- Also the packing slip does not support shipping charges or ancillary charges/credits. A discrepancy on a packing slip/invoice can lead to customer complaints.
- I don't have have time for that. Waste my time for your failure to have a properly functioning integration...uh no.
- After all this run around I explained that I had not used their service at all and that I had no intention of using it as it did not work for us. They still refused to refund our credit card.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
